DOOR CRAFTERS OF IRVINE

Steve did a thorough job. Right away, he told me that the garage door was having trouble closing because the sensors were out of balance due to the track and wood being loose. I also asked him to replace the springs since they are 15 years old. What I appreciate about Steve is the extra time he took to do the little things that I would not have known that needed be done. For example, he replaced the bearings, stapled the electrical cord that was messily hanging from the wall to the sensor, and tightened the belt. He told me he didn't tighten the belt all the way because something inside the motor was leaning, and that would have been too much stress on the internal part, thereby shortening the life of the motor. He even noticed that the reason the sensor had gotten misaligned is because the wood was rotten due to termite damage. I appreciate that Steve answered all my questions and educated me on what work he was doing and why, and what potential problems to look out for in the future. Steve is also a nice guy, and strikes me as honest and someone with integrity.

Quality, prompt, and professional! I reached out to three highly rated Garage Door service companies for quotes to replace the springs on my two car garage door. Steve responded almost immediately (and was the only one who actually answered my all my questions). He explained both what was broken, and what wasn't, including lubrication of the track wheels. My garage door is much quieter now, bonus!

My husband had recently contacted Steve regarding our garage door springs breaking, I believe back in December. Luckily the springs broke while I our garage was closed, but my car was unfortunately inside. That being said, my husband and I were both pleasantly supposed that he came out that same morning shortly after they spoke. I was gone only a short time that morning, never saw steve, but when I got back our door was fixed! My husband said he was very professional, courteous, knowledgeable, and quick! He even reinforced our garage door by adding another spring. That job was $250. Now this brings me to our current job that Steve did for us. My husband had mentioned during his meeting that he had mentioned to Steve that our garage door makes a lot of noise when opened/closed. Steve mentioned a new motor would resolve that problem. So, I decided to contact Steve once again to have him replace for us. He worked with my availability for scheduling and was at our home on the day and time he had confirmed with me. My husband was right, he is such a great person to work with. My toddler enjoyed having him around and he did his job well. I still cannot believe how quite our new motor is and Steve even programmed the garage to open from my car controls since my husband was out of town. Thanks again for the great work Steve, and it was a pleasure working with you!

One of the two torsion springs on my garage door broke on a Friday evening which left my car trapped in the garage until I got it fixed! The door had a sticker with the phone number of the original installer, but when I looked them up on Angie's List I wasn't too impressed, so I decided to try a different company. Door Crafters of Irvine had good reviews so I gave them a call. By this time it was about 8 PM but Steve picked up the phone right away. He said he could come out as early as 7 AM the next morning and the cost would be $250 (plus a discount for Angie's List customers). That sounded reasonable and I was impressed by his responsiveness so I decided not to shop around and made an appointment for 9 AM (he gave me a one-hour arrival window of 9-10).

On Saturday he arrived just after 9 AM. He was very friendly, polite, and professional. He replaced both springs (he said they should be replaced as a matching pair, which made sense) and lubricated the whole door assembly. When he was done he left everything clean and tidy and the garage door was WAY quieter than before. I would highly recommend Door Crafters of Irvine.

It might be possible to find a cheaper price. I don't know because I didn't shop around. However, for the responsiveness and service I received I was very happy with the price!

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Steve was very pleasant and professional. He took the time to thoroughly explain to me exactly what was wrong with my garage door. I will highly recommend this company.

The new installation went very well. Steve Rader also offers excellent follow-up service. This past week he came to our home within hours of our call; in minutes, he diagnosed a minor problem and made the needed adjustment at no charge. We like working with a professional who stands by his work and will do follow-up maintenance as needed. Very professional, courteous, prompt.