Accurate Electrical Services - Irvine
About us
Accurate Electrical Services is a residential electrical contracting company whose focus is to offer the best possible service to each and every one of our clients. With over 25 years of serving in Southern California, we have the experience and skill to solve any technical issues you may have, but we strive to give you even more. Your calls are answered by real people. Appointments are set around your schedule. We only send you the best electricians, as all of our technicians are state certified, licensed, background checked, and randomly drug tested. We educate our clients on their electrical system and provide options that allow them to make the best decisions. We use Up-Front pricing on all our work. That means there are no surprises and you know EXACTLY what it will cost before any work is started. All of our work includes our Accurate Promise: “If you are not 100% satisfied, we'll make it right or you don't pay!” We stand behind our workmanship. If we made a mistake or overlooked something, we'll come back and make it right at no cost to you...for LIFE!
Business highlights
Services we offer
Solar electric installation (photovoltaic)
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 4% |
When Mike arrived, perhaps seeing that I wasn't wearing shoes in the house, and without me asking him, he put on shoe covers to come into my house to check out the problem. Surprisingly enough, we've run into service providers (cough GE appliance repair cough) that refused to do this, but it shows how conscientious Mike is as a person. He ran some basic tests at the unpowered outlets, explaining to me as he narrowed the potential problem with each diagnostic he performed. Same again with the breaker box. Although electrical systems can seem like black magic, Mike patiently explained his troubleshooting theory in easy to understand, layman's terms. At this point, he had a general idea of what the problem was, and he provided me an upfront quote for the further diagnostic steps that would be necessary. I agreed to the price, and then he went about the work.
Before starting the next part, he explained to me that because the outlets are daisy chained, the problem is usually in the first of the outlets that doesn't work, or the last of the outlets that do work. He opened up the last in the chain that was working, to find the partially melted twist connector. Because the problem was resolved quickly, he gave me a substantial discount off the quoted price, which was much appreciated. I hunted several hours for the problem and still couldn't figure it out; even the undiscounted price would have been a fair bargain to get it fixed.
I would definitely hire Accurate Electrical Services and Mike again in the future. It doesn't look like the builder's subcontractor did all that great of a job, so unfortunately this probably won't be the last time I'll need to call them out. At least with Accurate I know I'll be in good hands.
consistently kind, professional, and they get the job done right the
first time. They are also excellent at interfacing with the city
regarding permits (which, in our city, is notoriously difficult). Eric
Smith has been our main connection at Accurate Electrical, and we have
been impressed from the first day at his expertise. We've had a new
panel installed, lights installed for a full kitchen/living room
remodel, and the latest project was running electricity to the garage
for an electric car charger, lights, and outlets. Big projects! We
recommend this company, and Eric in particular, to all our friends.
They are a trustworthy, excellent company with wonderful employees!
There really aren't any negatives, but a small item was that they confirmed the appointment for 8am-5pm but didn't arrive until 10am. That said, the work was completed by the timeframe they promised.
to do a whole house rewire and install a fan that was purchased through them.
The installers were Joe and Mike.
I purchased a Duel Unit Quiet Cool Fan (Quiet Giant) with multiple
speeds. Mike had recommended the fan and for me to spend an extra $400 for one
that was very quiet.
Mike was called back three different
times to fix problems with the installation. The breakers would shut off when the vacuum was plugged in, several
switch plates were not level, broken smoke detector, etc. On the first return visit, Mike
just turned the breaker back on.
On the second visit, he showed me how to turn it back on and that his
helper would fix all of the problems while we talked. On the third visit Mike rewired several
light switches in the kitchen and bedroom which corrected the problem.
But there was more. The next visit,
Mike installed the fan. He wanted me to pay an extra $85 for the switch and for
additional electrical work. Once
the installation of the fan was complete, Mike admitted that he had absolutely
no experience with the product, or in installing fans at all. He said it was
not his fault, that Andy made him do it. I discovered that the fan was a discontinued model (according
to the box it came in). It did not have a variable speed switch and was not the
functional fan system that was promised and paid for (fan -$1,239 - installation
$1,271).
Sherry and Mike involved Andy the
manufacturer. I received several letters, as well as phone contact. The excuses
went on and on. As an explanation for the discontinued model, Andy said that
they had put the fan in the wrong box. When it did not work, he then claimed that
it was a factory defect. I was very patient with Accurate Electric to solve
this problem and install the correct fan that I paid for. Sherry promised to provide the correct
fan. This never happened. Mike kept trying to rig it up to work (in
total, five visits). Ultimately, he became very abusive and would scream at me every
time his efforts to rig the fan failed. The fan caused the switch and
surrounding wall to be very hot. Then
the whole circuit would shut off.
At this point I called another electrician
to troubleshoot the problems. He
tested the switch for the fan and found that one switch controlled another
switch and that switch controlled the fan. He capped off the switch. It turns out that one fan motor is actually
missing and the live wire for the missing fan was on top of the insulation. Additionally,
ducking for the fan was never installed, which resulted in debris (dust,
fiberglass, etc.) from attic to go inside house every time it was turned on.
I proceeded to do some more
homework and received an estimate for an Attic
Gavle Exhaust Fan (the proper fan for my small house.) $1,213 total installed price.
The greatest issue I have had with
this is the lack of willingness to fix the problems once they were identified.
I was initially more than patient and gave them multiple opportunities to make
this right. If the product was simply replaced for the unit that was paid for, and was properly and safely installed, I would not here
sharing this story. It has cost me a lot of money and even more time and I
still do not have what I paid for in the first place. A very frustrating
experience to say the least.
"We at Accurate are very disappointed about this situation with [Removed member name]. There are really 2 issues here and I would like to separate them and address them individually. First, is the issue with rewiring [Removed member name] entire house. So that the reader understands, that involves installing new wire to and replacing every outlet, switch, light fixture, appliance connection, ect... in the whole house. That's a very big job! We complete them all the time so we know what to expect. We are up front with our clients about the process and let them know that on a job that big we are going to run into an issue or two. Not to worry, we will make sure that everything is to your satisfaction and we even have a lifetime warranty on our work. We come right back out to fix whatever the issue is. As [Removed member name] mentions we came out to straighten a switch plate, deal with a malfunctioning breaker and smoke detector. That all went well. The second issue is with the Quite Cool fan system. I am the first person to admit when we make a mistake and we do all that we can to remedy the situation. But, in this case we ended up in middle of a dispute between the client and the manufacturer. As [Removed member name] mentions, they gave us all kinds of excuses for why the box had an outdated model number and why the variable speed fan that was ordered was not delivered. This quiet cool system involves 2 fans. We removed the one fan that was incorrect and sent it back to the manufacturer and they offered to replace it. They tried on multiple occasions to set things right with [Removed member name], but she was unresponsive. They even sent a register letter to her to make sure she was receiving their correspondence. The manufacturer is ready provide the right fan and we are ready to install it. The real sticking point is that [Removed member name] insists that everything associated with the system be removed and replaced. That includes the other fan, 2 sets of duct work and a ceiling vent among other small parts. The manufacturer wasn't willing to remove all the associated parts due to them not being related to the one fan that was incorrect. We are more than happy to do whatever it takes to make this right and our office manager touches base with [Removed member name] about every week. But, at this point [Removed member name]has told us that she is handling this and will contact us when she is ready to move forward. Again, I feel bad that this situation is unresolved and we will gladly complete whatever work the parties agree to. Jeff Owner - Accurate Electrical Services"
"Thank you for your positive review! We are happy that you appreciate our different steps to ensure great customer service--professional office staff, email confirmations and professional electricians. We look forward to working with you in the future!"
"Thank you for the great review! We appreciate your business and look forward to working with you on future electrical needs!"
"Dear [member name removed], I am sorry you are still unhappy. When we spoke you explained that our electrician arrived on time, gave you options for your job, installed everything just as he said he would and left the job spotless. When you called the office to discuss the price I returned your call the same morning. We strive to be very responsive to our clients and their needs. I would like to clarify the work that was done so you have a better understanding of the total scope of work and how we arrived at our price. Please forgive us if it wasn't clear. I will discuss your job with our team at our next meeting so that everyone can learn from it and we can better communicate exactly what work each option entails. Your job involved removing and existing recessed light fixture in the attic space and installing a new junction box to accommodate the new chandelier. We then installed and hard wired the power chord, hooks, chain and the new chandelier in exactly the location you requested. We also supplied and installed a new 600watt dimmer for the chandelier (an option you chose to add). Each task comes right out of our price guide. That is how we come up with the options that were provided to you job along with "Up-Front" prices. As always we received your signature approving the work before any work was started. We also received your signature accepting the work as performed before any payment was accepted. [member name removed], we have a very specific process we follow on our service calls so our clients are completely delighted. I welcome your suggestions on how we can improve. I will admit that the price to you pay to have a state certified, licensed, background checked and randomly drug tested electrician perform work is not the same as you would pay to have a handyman do the work. I equate it to having a CPA prepare your taxes as opposed to H&R block. I still stand by our Accurate Promise, "If you aren't completely satisfied, we'll make it right or you don't pay...simple as that!" I will reach out to you again on Monday morning. Best Regards, Jeff"
We've done extensive work in our house for the past three years and from the beginning we've used Angie's list to pick subcontractors to do various jobs around the house. Every sub, so far, that we have obtained off the Angie's list has been excellent in this includes accurate electrical services who recently did a somewhat involved electrical rewiring within our house.
The lead electrician Eric and his partner Chris were absolutely expert and an excellent job. They were prompt, extremely clean and worked in a steadfast manner to finish their work. Not only are they good electricians but the understood the intricacies of installing new equipment on an old house with aluminum wiring. Not everyone is astute as these two individuals when it comes to doing this type of work.
What I recommend this company to my friends? Of course, people would be foolish not to use a company of this caliber, especially when it comes to older houses with wiring issues. As a matter of fact one of our friends drop by unexpectedly while the work was going on and was so impressed with their work and the way they cleaned up she asked for their card because she plans to do since Reconstruction and her residence.
I've used electricians in the past, but none the rise to the level of expertise and knowledge that these two gentlemen have. I would highly recommend this company to anyone looking to have electrical work done on their residence.
Thomas L Garner JD
"Thank you for your great review! We employ only state certified and licensed electricians and we are thrilled that you recognized this in their workmanship. We look forward to working with you and your friend in the future. Thank you for your business!"
"Thank you, [Removed Member's Name] for your review. We appreciate your business and are glad that you were so happy with our work on the rewire and ceiling fan installation. We look forward to working with you in the future."
"This is not our client. We don't have any record of this person or their address in our system and we DON'T treat our clients like this...EVER! Our Angie's list rep is working on having this removed."
"Thank you [member name removed] for the "A" grades. We appreciate your business!"
"Thanks [member name removed]! Customer service is our number one priority and we are so glad that you saw this in action."
"Thank you for your review. New panels, panel refurbishes and whole house rewires are our specialty. Glad we could help you out."
"Thank you for the straight A score! We appreciate your review! Best regards, Jeff Seale-President"
service call. I will not hesitate to call them in the future or any electrical services needed!
"Thank you for your great review. We look forward to serving you in the future! Regards, Jeff Seale- President"
"We hope to have another opportunity to earn your business. Best regards, Jeff Seale-President"
"Thank you for your review. Our team of electricians are very professional and work to build a relationship with you and your home. We do everything possible to always have the same electrician back to your home. We feel this gives you better and consistent service. Best regards, Jeff Seale - President"
1) The crew did their very best to leave the house clean every night and clean up as they worked which was no easy task with the lathe and plaster and the extremely tight work spaces in our tiny little house.
2) Eric made excellent suggestions about where to put certain types of outlets and switches to accommodate future and current needs, e.g., installing a split outlet to accommodate a lamp on a switch and a phone charger that isn't switch dependent.
3) We had some amount of light and general electric service every night - they even stayed until 7:00 one night to get a few overhead lights working so we wouldn't be lantern dependent that night.
4) They went out of their way to remediate items outside their arena of responsibility because they are really nice guys - like installing a new dryer vent because the old one in the basement kept falling down and was in the way and tightening up a leaking plumbing joint they found under the house while they were crawling around in the crawl space.
5) The bid was fixed price so if they made suggestions about how to improve various things there was no worry about how much more the job would cost.
6) I felt completely comfortable both being in the house with the team and leaving them to work in the house when I had to run errands.
7) They were completely upfront about plaster repair being outside the scope of their bid and work.
8) Raymond, Chris, Joe and Eric were all personable, polite, professional and clearly good at what they do. They also shared a significant portion of their lunches with our dog. As much as he hates power tools I think he misses the treats.
"Thank you for your thorough and kind review. Your experience with our company is exactly the vision I had when I started it years ago. Each of our state certified electricians go through a extensive background test and are randomly drug tested. We go the extra mile to ensure you will feel comfortable having them in your home and know they will respect your property like their own. There are always changing variables when doing such a big job and I am happy to hear we communicated clear expectations. We look forward to serving through the years. Best regards, Jeff Seale - President"
"Thank you for your kind review. Eric is one of our top electricians and is our field supervisor. He has an incredible work ethic as you know and is an excellent electrician. We value his leadership here at Accurate Electric and know he will always deliver great customer service. We are glad you are part of our Accurate family and look forward to serving you again! Best regards, Jeff Seale - President"
"Wow! Thank you for the A+! We appreciate you taking the time to write a review and are happy that you are part of the Accurate Electrical family. Best regards, Jeff Seale - President"
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