Vidales Environment Swimming Pools

Terrible. We booked an appointment for an inspection of our new pool, to get an estimate and make repairs. We were supposed to meet at 2 and we re-arranged our whole day around this one appointment. And we were blown off. We call at 2:15 to ask the guy if he is still coming. He says yeah, he's 'almost there'. No apologies, no acknowledgement that he's late whatsoever. Okay not a big deal to us. Then he starts to ask for the location. Which is odd if he's 'almost there'. The company told us they serviced over 70 homes in our immediate neighborhood, yet he sounded like we were asking him to drive to a different planet and did not recognize the major streets we described. And how does he know he's 'almost there' if he doesn't know where we are located? And why not have a GPS? It was starting to sound fishy. THEN he starts to ask questions about what this appointment was about and it was obvious that he had no clue whatsoever. But he tries to cover up his lack of knowledge with more BS. THEN the real kicker- he says he could be there 'around 5:30'. I kid you not. Turns out too he isn't 'almost there' but in an entirely different city as well. He's was just making this up as he goes and there is no way we would wait around for another round of this nonsense. We know mistakes are made, or people lose track of time or things come up. So fine, just own up to it. But what we really have a very hard time with is being lied to five times in one short phone call. We don't want someone unreliable...but we *especially* don't want someone who obviously can not be honest. We have no interest in future business with a company that does this.