Premier Air Care

We set an appointment with Premier Air Care TWO WEEKS in advance to have our air ducts cleaned. (You'll find them in the Money Mailer coupons that arrive in your mail.) The day of the appointment we called to check how long the appointment was to take. They said 1-2 hours, but were unable to confirm our appointment stating the secretary had to call us back. TWO HOURS later still no call back and no technician had arrived. We called again and were told the secretary would call back. She did this time; however, only to inform us that they were overbooked for the day and would have to reschedule our appointment! I explained we'd been waiting and requested they see if they could please get someone out today, she said she'd check and call back.... but never did call. We are very disappointed that no one tried to rectify the situation and no one even apologized for the error. We'd also mention that when we called (during business hours), the phone line didn't go to the company but to someone's voice mail without company identification. Also the person that returned the call couldn't answer any questions regarding our appointment, but had to have someone else call us back... very disorganized and unprofessional, no surprise they didn't show up.