Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Sureshine Marble And Stone Care & Restoration Services
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install, Concrete Foundation - Install,
About us
Our specialty is all types of stone restoration including: marble polishing, marble restoration, granite repair, travertine cleaning, travertine polishing, concrete polishing, limestone polishing, limestone sealing, stone cleaning, and other surfaces. Our Sureshine Service Guarantee applies to all projects: Sureshine Care and Restoration Services, Inc. guarantees all work to be completed as indicated. If you are not satisfied, call our office and we will return to remedy the situation at no obligation or additional cost. License # 906156. We clean and seal all hard surfaces including tile and grout and concrete. We do not perform granite flake epoxy garage floor coatings.
Business highlights
31 years of experience
Services we offer
Cleaning., Granite, Limestone & Stone- Polishing, Marble, Repair, Sealing, Travertine
Accepted Payment Methods
- CreditCard
Reviews
4.8255 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 4% | ||
| 3% | ||
| 0% |
Showing 1-25 of 255 reviews
Bill C.
May 2023
The granite in my kitchen had needed some TLC for a while now. In addition to about 15 years of regular wear and tear, there was a major crack in front of the sink. I selected Sureshine because in addition to maintenance and restoration they also had extensive experience in damage repair. Instead of describing what took place and how absolutely amazing the end result turned out to be, I would suggest you visit the Sureshine website (ttps://[*** Link removed ***] where you can view several videos and watch the magic happen. I got a quick response to my request for estimate and the process was excellent. I received a detailed, on the spot statement of work and had no problem with the pricing. So in closing, kudos to Sergio for the guidance and to Ted and Victor for all the hard work involved. Thank you all! This was Customer Service the way it used to be…the way it’s supposed to be. You simply can not go wrong here and you won’t be disappointed.
Doreen K.
Mar 2019
Mr. Sergio the owner of the company came over to my radiance for an estimate. We agreed on the price thou I know he was charging above market price but, because he came to me through Angie's List I was confidant he will do a good job. I clearly explained to Mr. Sergio that I live in a condo and he need to abide with the rules provided by home owner association which he can only start by 8:30 am and must be out by 5pm. I signed the agreement and paid him a deposit. The agreement was that the work will be done in one day. Few days before the work began I called to inform his office that I had an apt on that morning and if possible to start the work at 9:30 am which they agreed and were happy to oblige so I was told on the phone since they are coming from a long distance. The crew arrived on time began the work and all went fine. At 2:30 pm I was informed by a member of the crew that they will not be able to finish the job today! I asked him how much longer you need to stay beyond 5pm. He said at least until 7pm to finish the job. I had to let them go since I did not get the approval from my home owner association for them to stay longer and finish the job. I called the office and was told since I delayed them by one hour they were not able to finish the job and they can only come the following week because they do not have any one available. What I am saying is: It is there responsibility in the first place to let me know that if I delay the work by one hour it will not be finished on the same day. I could have made other arrangements. Secondly, even if they started at 8:30 still they will not be able to finish the job in one day as per our agreement. Do the math.....They wanted to stay beyond 7pm? I do appropriated the way this was handled... they left my furniture all piled up in one corner and I have to live with it for one week, they should have be curtious and sensitive enough to do whatever is possible to finish the job in a timely manner. The next day or even the day after. Instead they took the easy way out and put the blame on me for being one hour late. As I mentioned earlier they would not have finished the job any way. I believe the are in breech of the contract. Please be careful if you decide to hire this company for work and make sure you have every detail in writing. They just want fast money, no customer service.
Response from Sureshine Marble And Stone Care & Restoration Services
"No excuses here, The Sureshine team needs to improve. Better decisions could have been made and we will institute some changes to our system to improve our customer experience in the future. The following is a clarification of the events to clear up inaccuracies in this review. This is an unusual situation for our team. Sureshine knows that there are other choices out there. Because of this, we try to make the customer experience as positive as possible. Most of our clients know that we run a business and that we are booked out as far as possible to make sure that our technicians are able to predict their schedule and are confident that the company that they work for is doing everything they can for them as well as the clients who's homes we make more beautiful. So when a client calls at 10:11 a.m. the day before the job (NOT couple of days as this client states) and tells one of our team members that she has an "emergency" and must push back the start time, we have no choice but to say OK. As you can see by the pictures, this is a large project, it required six technicians. This customer already knew that we were pressed for time due to the nature of the requirements of her building but she chose anyway to push back our start time. When you couple that with inefficiencies in building management that further pushed back our start time once we arrived our technicians were placed in a tough position. They could rush the project which is not acceptable due to diminished quality, our once sure, call the office and inform the customer that we would not be able to finish and schedule a time to return. Additionally, to make this as easy as possible for the homeowner, our technicians were instructed by the office to move all of the furniture back. The Sureshine team knew that the time between service days was an inconvenience and we wanted to make this inconvenience as little as possible. The technicians were told to leave the furniture in the state in the pictures to make it easier when we came back. Customer States - "They just want to make fast money, no customer service." We did agree to the schedule change in order not to reschedule so late before the project, this was done with the customer's full knowledge that we would be loosing 90 minutes of time for six technicians on her project. That is 540 minutes, or 9 man hours. We are sending three technicians back for a full day to complete the job, 24 man hours. We are doing this at great cost and at a loss on the project and no additional obligation other than the already agreed-upon price. Our mission is to achieve the best possible reasonable outcome for the client. Though the events that have transpired during this project as well as this review are unfortunate, Sureshine is committed to the success of this project."
Robert M.
Mar 2019
Great, fine excellent work. Preston showed up on time and did GREAT work. Told us what to do and not do to our new Kitchen Granite Counter Tops. Would hire again. A family owned company.
Susan C.
Feb 2019
Ted McFadden of Sureshine did an excellent job on my countertop. I chipped the edge of the countertop and was certain it was not fixable. Ted completed the work Saturday. He arrived on time, brought the proper equipment, fixed the chip and repaired the grout behind the countertop. He also found a small crack in the corner of the granite and repaired that as well. The job was not inexpensive, however I paid a very high price for the countertop and it needed a real craftsman for the job. I would hire this company again for any stone or granite work. Thank you Sureshine. Susie
Barbara R.
Sep 2018
It was repaired perfectly!
Anthony M.
Aug 2018
Work went very well. The worker was very polite and professional.
Response from Sureshine Marble And Stone Care & Restoration Services
"thank you for sharing your experience. we appreciate it very much! Warm Regards, Ted McFadden"
Linda B.
Mar 2018
It went very well. The grout looked almost like it did when put in. They did a very thorough job cleaning the tile and grout in entry, kitchen, family room, hallway and bathroom.
Response from Sureshine Marble And Stone Care & Restoration Services
"Thank you for sharing your experience with other AL members. We appreciate it very much. If you need anything please let us know."
George L.
Mar 2018
They did a great job repairing a broken counter top that had split down a seam along the front edge. It’s been a few years now and it’s held up well.
Response from Sureshine Marble And Stone Care & Restoration Services
"Thank younfoor your review. It's great that the repair is holding up well. if you ever need anything else, please let us know."
Christy M.
Mar 2018
Grout was dirty from being a rental for a few years. Called Sureshine and they cleaned and polished so it looked new again. Price was average compared to others, but the job was a bit better than another company I had used previously. I’ll definitely use Sureshine again in my new house.
Response from Sureshine Marble And Stone Care & Restoration Services
"Hello [Member Name Removed], Thank you for your review. The team is happy that we could help deep clean the years away. Let us know if you need anything else. The Sureshine Team"
Pamela A.
Sep 2017
Very well, looks like new
Yang G.
Sep 2017
No complaints.
Brian H.
Aug 2017
The workers were very friendly and helpful. They did and excellent job. I would ask them back again.
Deborah J.
Jul 2017
These guys are just ROCKSTARS!! That's all I can say. They took care of everything we needed in a prompt, professional manner and went the extra mile. Would definitely recommend them and would use them again!
Response from Sureshine Marble And Stone Care & Restoration Services
"Hello [Member Name Removed], Thank you for sharing your experience. We all try hard to provide the most complete customer service experience that we can. If there is anything that we can do for you in the future, please let me know. Best Regards, Ted McFadden"
Jeffery S.
Jun 2017
Professional, quoted (I thought a bit high) but their work and punctual completion was excellent.
Harriet M.
Apr 2017
We were sold a cleaner for the floors that needs to be diluted. We calculated the dilution to be 3 tsp to 25 oz of water after purchase. The cleaner was supposed to be given to us at time of cleaning but was only mailed to us after the job was completed when we learned of the dilution rate. We will never use the whole bottle of cleaner in our lifetimes due to the amount of cleaner and dilution requirements. It cost $50.00. Grout on kitchen floor looked a little better, while the cleaning of grouting on bathroom floors was done better. When I questioned the tech regarding the kitchen grout on the floor he said it would look lighter after it was dry. It didn't. Some type of white flecks were left on the kitchen cabinets that needed cleaning after the tech left. The main problem was that a fine crack reappeared in the kitchen granite behind the kitchen sink and ran to the back of the bay window. This crack had previously been repaired at the time of the crack and was not visible until after the work was done by Sureshine. Sureshine owner and tech had been notified before the work was done by them that there had been a crack shortly after the granite was installed and repaired at that time. Whatever Sureshine did reopened the fine crack. Sergio came on 04/27/2017 and looked at the fine crack and said it was barely visible and nothing would be done by them to repair it. He then immediately left. We will now have to hire a company to repair the crack. UPDATE - A second new crack on the front of the sink was only discovered after Sergio came out regarding the appearance of the crack line behind the kitchen sink. We feel that the crack in front of the sink must have occurred due to pressure created by the tech when the caulking was removed. UPDATE 5/24/2017: The owner Ted McFadden came out yesterday for 2 1/2 hours on the granite and the crack in front of the sink, you can see it but it is less visible, and the crack on the front is smoothed out and is not visible, and he was very cordial. He was very very gracious.
Response from Sureshine Marble And Stone Care & Restoration Services
"Hello [Member Name Removed], You had a preexisting crack and you neglected to tell us about it before or at the time of service. We polished the granite with a very fine and safe polishing method that is designed to increase the shine without affecting the surface. What tends to happen to those small pre-existing cracks in a granite counter, is that the high polish of the surface causes the previously repaired surface to be more visible. Had you told us about this prior to polishing the surface, we would have recommended against a service at this time. We only strive to provide value to our customers' lives. To that end, we sell Reflect neutral cleaner because it is the best value that we can provide to the customer for the price. As you said, "We will never use the whole bottle of cleaner in our lifetimes due to the amount of cleaner and dilution requirements." Please accept our apologies that the bottle of cleaner that we sold you will last you so long. We thought that this would have been a positive for our customer. Thank you for your feedback. Very Truly Yours, Ted McFadden"
Ricky K.
Mar 2017
I had 2 showers totally re grouted and sealed. Gerber the serviceman was very professional and like Sergio the manager had alot of helpful hints to make the sealant last and care for the tile. I gave them a B rating on the price only because I did not shop around and though I probably I could have found a cheaper price I am glad the quality was good.
Lisa B.
Mar 2017
EXCELLENT..COULDNT BE HAPPIER..FROM THE FIRST PHONE CALL TO THE LAST GUY LEAVING MY HOUSE..VERY PROFESSIONAL AND THEY DID A FANTASTIC JOB..
Edmund L.
Feb 2017
nice guy, great work
Response from Sureshine Marble And Stone Care & Restoration Services
"Mr. [Member Name Removed], Thank you for your review. We appreciate your business. If you need anything, please let us know. Best Regards, Ted McFadden"
Moses M.
Jan 2017
Everything they did was professional.
Response from Sureshine Marble And Stone Care & Restoration Services
"Dear Mr. [Member Name Removed], Please forgive the late replay to your review. I appreciate you taking the time to leave this review and wish you the best in the future. If you need anything from Sureshine please do not hesitate to call. Best Regards, Ted McFadden"
Mickie V.
Dec 2016
.
Catherine D.
Dec 2016
Went well. Both consult and work was in time. Company followed up to ensure work was satisfactory.
Scott C.
Dec 2016
Great! Very thorough and detailed.
Sterling B.
Nov 2016
The grout in the tubs and bathroom sinks were done well. The granite in the kitchen and living area was partially done, any area that took extra effort was ignored. When he said he was finished I realized that the area by the fire place was not done. He said it was because the screen was left up. I had to remove it in front of him and ask him to do it... I realized after he left that there was so much of the job that was unfinished (all back splashes and fronts of granite were not touched.) At this point he had spent 1 1/2 hours or less. I called and complained. The owner said he would send his manager out to take care of it. The man who came was not the manager and he arrived an hour after the time I was given. He "did" the back splashes but did not go to the top of the wall on both sides of the kitchen, he worked on an area that had a residue and got it off but not willingly and now I see that the grout on the granite was removed but not replaced on each side of the counter. This was a simple, straight forward job that has take two men to come out and do incomplete and half hearted work. It was at most a 2 1/2 hour job that cost $450.00!
Response from Sureshine Marble And Stone Care & Restoration Services
"Dear [Removed Member Name] , Thank you for your review. Please forgive the late reply. Since Angie's List changed their web site last year, Sureshine has not gotten many leads from the site and so do not check it often enough, unless a member sends a direct message or calls. However, I understand your concerns and appreciate your feedback. If you would still allow me, I would be happy to come back myself and go through the entire job to make sure that it is fully completed. The second person that came out was the manager and I discussed your project with him after the reservice but his account does not reconcile with your review. I trust that your perception of the job is the right one and will be happy to return to remedy the situation myself. If you would like to schedule this, please call the office at 714-841-8300 at your convenience. Jasmine and Kimberly are in the office daily between 8 - 5 to take your call and schedule this return visit for you. Please understand that I have zero concern about the grade of this review. My concern is that you were not taken proper care of. For that, please accept our apology. Best Regards, Ted McFadden"
Alvaro D.
Nov 2016
It was awesome. I use them every year now to clean the counter tops.
George L.
Nov 2016
Sureshine came in and spent several hours fixing it, that was eight months ago and the repair is holding strong and looks great. Because the original installation was so bad, there was no way for them to say with certainty that it wouldn't happen again, but for what I paid for the repair and how long its lasted so far, with no sign of it quitting anytime soon, I think I got what I paid for or better and I would definitely give them a call in the future.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Sureshine Marble And Stone Care & Restoration Services is currently rated 4.8 overall out of 5.
Sureshine Marble And Stone Care & Restoration Services accepts the following forms of payment: CreditCard
No, Sureshine Marble And Stone Care & Restoration Services does not offer free project estimates.
No, Sureshine Marble And Stone Care & Restoration Services does not offer eco-friendly accreditations.
No, Sureshine Marble And Stone Care & Restoration Services does not offer a senior discount.
No, Sureshine Marble And Stone Care & Restoration Services does not offer emergency services.
No, Sureshine Marble And Stone Care & Restoration Services does not offer warranties.