Michael's Carpet

Not done yet

Excellent! Professional outfit. Easy to work with and flexible. They knew what I was trying to accomplish, and it was more of a "point them in the right direction" and let them take care of it all.There were some delays caused by a suspected leak, so an inspection interrupted the original schedule. They worked me back into their schedule quickly so I didn't have to "go to the back of the line", so to speak. Quality of work was good and the carpet was appropriate to my budget for renovating the unit. Obviously not their first rodeo. Will use again for another listing coming up.

it went quickly and smoothly

They showed up exactly as planned. Super professional crew. Carefully cleaned up after themselves. Great job!

All good, no problems

A six-man crew started at 9:30 am, finished by 4 pm (on a day where there was rain on and off). The floors look beautiful. But things went great even from the beginning, weeks earlier, at the store. Austin was soooo knowledgeable and helpful. He made the process pleasant and simple. The measuring, later, was quick. And when the installers came, things went smoothly.

The workers arrived on time. They immediately let me know of the variability of color with the wood chosen as it is not evident in the samples at the store, allowing to make the decision to install or not before worked commenced. The color variability issue would have been nice to know at the time of making the decision on the flooring choice. The workers removed the carpet and baseboards and took extra time in preparing the subfloor correcting issues left by a contractor when a room addition was done (a divot in the concrete and excessive slope where the "new" subfloor met the old subfloor). Once the subfloor was prepped the installation went quickly and looks great. One issue in that the T mounding for the transition from the bedroom to the bathroom could not be installed due to insufficient clearance of the pocket door. This probably could have been identified at the time the room was measured for the flooring. I was able to raise the door the following day and install the mounding. My wife and I are very pleased with the end result..

All of the people I worked with in the store were very helpful and professional. The install was a bit rough. I was not given any kind of time frame (it ended up being 9a - 7p) so I remained in the house (garage, mostly) for most of the install. I had some reservations about the carpeting on the day of install. It definitely looked different in the outside lighting, as well as the inside, once it was installed. I thought it was a gray undertone and outside it looked very tan and, once installed, it had a pink tone to it. My husband replaced all of the lighting in our home and that has helped tremendously. It was a long day of installation and I could tell, toward the end, the guys were anxious to be done. They had me quickly walk through to check out the carpet and I signed and paid for it, but while I was taking a few minutes to check the color issue in each room (lighting was changing since it was now closer to sunset) I went downstairs, thinking they were cleaning up, and they were gone. Two of my frustrations were their snack wrappers, cans...still laying around the garage, but most importantly, all of the caret fibers blowing around the garage, into the driveway and then the surrounding grass area of my neighbors and common areas. It took me another 30 minutes to sweep and vacuum the best that I could before it blew down the street. I did not find that to be very professional or courteous, though I did appreciate the care given to our newly epoxied garage flooring, given they were using the garage to cut the carpet for installation. We were not moved into the house yet, as we were having flooring done both upstairs and downstairs. That being said, it seemed like they had done a very quick vacuuming job, so I decided to revacuum the upstairs the next day. As I was walking around to vacuum, I stepped on MANY staples. I had taken my shoes off, as I had asked the family to do when coming upstairs on the new carpet. I have had homes recarpeted several times and, honestly, I have never stepped on any staples. I was willing to overlook a few but it seemed like an unreasonable amount of staples to be finding after they and myself had vacuumed, and then I stepped on a full sized nailhead that was not properly tacked down, so I called Michael's and they sent someone out the next day to look at it. I was told it was a nail used to stretch the carpet for installation and should not have been left behind. My concern with the staples and nail was that I have two diabetic sons and foot injuries or infections can be especially dangerous for them. They removed it and went on their way. It has been over six weeks now. I have not stepped on any staples recently. Overall, I am happy with the carpeting, though I did pay to upgrade the padding to their premium, memory foam padding, I cannot say I feel very impressed with that or how it feels to walk on it. I have upgraded padding purchasing carpet in previous homes (in San Diego) and have felt a noticable difference in how cushy it feels. I will have to assume perhaps the other benefits stated in the upgrade will hold true. Also, I didn't think about it in the moment, but there was not one scrap of carpet left behind, which I found odd. Usually, you are given any remnants to use as scrap pieces for the doorway, garage or something, and any larger pieces can be saved in the event you need to do a repair. I was only left with the fibers blowing in the wind. I am not sure if I would recommend or use this company again. They were friendly in the office/showroom, but I do not feel they have good oversight of their crew in the field.

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We recently bought a home and needed carpets to be replaced quickly.  We started at the big box stores and learned they could not install carpet fast enough for us to move in on schedule.  A friend recommended Michael?s Carpets.  We are so glad they did.  Since it had been more than a decade since we had purchased carpet, staff advised us of the new textile options and made
suggestions based on our budget and household (teens, dog, etc.).  They worked us into their schedule to complete a same day measurement.  After selecting our carpet and paying our deposit, Michael?s Carpets removed my old carpet and installed 65 sy of new carpet and pad within one week.  Their pricing was fair and included pad and carpet removal and haul away.  We were very happy with the selection and installation process and have been delighted with the new carpet.  It is a perfect fit for our needs.

Things went great from beginning to end.  I found out about Michael's Carpet through all the positive reviews here on Angie's List. I'm a big supporter of small business and wanted to see what they had to offer since I was in the market to replace my carpet, I was not disappointed.  When we arrived in their store, they were quick to acknowledge us and asked that if we needed any help or had any questions.  I always appreciate being acknowledged at least and then let me look around without being bothered.  So after looking around, that's when we asked for some assistance and that's when they were quick to address any questions that we had and also asked questions of their own to figure out exactly what we wanted.  Once we decided on the carpet, they let us take home the sample and we were able to schedule the measuring for the actual price.  They arrived on time, measured and addressed more questions that I had.  The price was very reasonable and fairly accurate to what I was expecting through my own research.  I didn't need to shop around because I figured I already found a great company and a great price for the carpet I was looking for.  I figured, even if there were cheaper options, I wouldn't find this kind of customer service that goes along with that possibly cheaper price. We scheduled the date and everything was done on time, despite the heat wave that just happened during the day of installation. They arrived on time and the install went great.  They definitely knew what they were doing and the experience showed with the install of the carpet.  I'm a firm believer in supporting small businesses because of the attention to detail and the personal customer service you would expect from a company that you give your hard earned money too.  I also would have no doubts that if a problem should arise, Michael's Carpet would be quick to address any issues that I would have.

We wanted to replace the carpeting in three bedrooms of our home. When we went to the showroom, we were a bit overwhelmed with all the choices available, especially since we haven't purchased carpet in a long time. However, the guys there were very helpful, guiding our choices based on price and what we were looking for. We got a quote right then based on the measurements we brought in and scheduled an appointment to have final measurements confirmed. The gentlemen who showed up was prompt and professional, turning out to be the owner himself. He confirmed our measurements and finalized the quote. Before leaving, we scheduled a date for installation. The guys showed up for installation promptly and knocked it out within 3 hours. It was a small job and they were very efficient. I can't speak to the fairness of the price because we didn't really shop around. However, our service was excellent and we will definitely use Michael's again!

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It went perfectly!! Job well done!! I can't remember the exact date!! Was about three months ago!!  We highly recommend Michael's Carpet!!! Will use them again!!!

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We are so pleased with quality of the padding and carpet that we selected as well as with the sales crew and installers that completed the job.

Went to the store and picked out a couple samples. Brought home two samples to see what we liked. They came out and measured a couple days later. Ordered the carpet and they installed it a few days later. Installers did a good job. Would and will use them again.

1. First, we visited their showroom in Huntington Beach and viewed a good selection of carpet samples; salesman David was helpful in giving us price and style guidelines and let us take samples home.
2. Several days before the installation, Michael came out to take room measurements and explain how the work would be done.  We gave him a down payment of $300.
3. On the installment day, two workers came with the wall-to-wall carpeting, which was well secured inside and on top of a commercial van.  They used our driveway to lay out and cut the padding and carpeting.
4. They systematically tore out and carried out the old carpets, swept up the debris underneath, and then installed the new carpets; they worked well together and were very professional.
5. When installation was completed, they vacuumed and swept up everywhere they had worked and walked, inside and outside the house.
6. Since the two carpet pieces had to be specially made (the living room piece needed an edging) and were not ready, they left and returned about an hour later with those two pieces; they moved furniture as needed and laid those pieces.  After I inspected everything, I gave them a check for the balance due.  I also tipped them; no one has worked harder on a project at our house, and it turned out very well.  I would recommend Michael's Carpets to anyone.