Huntington Beach Glass & Mirror Inc
About us
HB Glass Has Been Servicing Orange County Homes Since 1975. Work is completed by HB Glass Employees ... not subbed to outside vendors! Drop by and visit our showroom!!!
Business highlights
Services we offer
3/8 or 1/2" Tempered Glass, Dual Glaze Unit Replacement, Framed Or SemiFramed Tub And Shower Glass, Frameless Glass Shower Doors, Glass - Windbreaks, Glass Table Tops, Large Variety Of Textured Glass For Cabinets, Mirror Walls, Mirror Wardrobe Doors, Staircases & Handrails, Wet Bars, Window Repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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Our office contact was with Brenda who gave us prompt estimates and contracts. She also scheduled the work.
Jerry the installer, was very knowledgeable and made helpful suggestions. On every occasion he arrived promptly as scheduled. Installation work was completed on time with thorough clean up.
It was a pleasure to work with Brenda and Jerry. We would use them again.
"Thank you so much for the kind words - we apprecitate your business...."
"hi ! Thanks so much for taking the time to complete the review. And we are estatic that your project turned out as you were expecting. Thank you again for choosing HB Glass."
"Thank you [removed member name] for allowing HB Glass to install your " vision in glass". The installers enjoyed meeting you and are so pleased that you are a happy with the new addition to your home."
I see in another review that they are having some staffing issues this month, but still wanted to post my experience.
"WIll be in the office later this morning and will find out what happened and give you a call direct. It's strange that quotes were provided for shower and wardrobe doors and not the mirror, when that is the easiest to quote. Very strange...."
"Good Morning [removed members name] ….I am very sorry to hear that you haven't received a call back from us, that is unusual. If I coud ask, do you remember when you called… and if a man or woman answered the phone so I can see who took your call….. No excuses, but the past couple of days we have been short an office gal and that has created somewhat of a back up. Not trying to make excuses, and will check into this. Again, sorry for the inconvenience - as yuo can see from other reviews here on ANgie's List, this is very uncommon - we strive for excelent service and can only apologize to you."
"Thank You (removed member name) for your feedback. I"ll make sure to let the installer know you were pleased. Hope you have a super weekend"
"Thank you - we are so glad that this worked out and we were able to help with your mothers shower...."
they came. Gave a real estimate. Performed as I expected them to. I would use them again.
"Thank you Mr. (member name removed). HB Glass's goal is to provide quality service, workmanship and customer service. We appreicate you taking the time to leave your feedback here on Angie's list"
"Thank you so much for the kind words. HB Glass strives to offer quality workmanship and personable customer service"
We waited for about 7 days, before calling the company. Brenda said she was with a client and could she call us back. She never did. Two days later, I e-mailed Brenda asking if she had the estimate. She did e-mail back and apologized for the delay, but said she did not have the paperwork from Brian. She said she would get something to us, as soon as she received the paperwork from Brian. I didn?t contact them a 3rd time.
We never did hear from the company. I felt if I had to work so hard to get an estimate, it might not be a company we wanted to do business.
It is difficult to understand, it would have been a several thousand dollar job. If they felt they could not do the job, I wish they would have told us, we would have understood. Because we keep waiting,we lost two weeks, before looking for another company to do the work.
I had to give the company F?s on punctuality and professionalism and overall, while both Brenda and Brian were professional and Brian arrived on time to look at the job, there was never any follow through, even after contacting the company. I still think that the company's work is probably good, but I don?t think there is an excuse for their lack of communication.
"I'd like to apologize to you for the experiance you had with HB Glass, this is sure not usual for us. We work very hard to keep our communications prompt and estimates provided in a timely fashio.n. I honestly don't know where or why what is standard in our office failed. But you can be assured that we'll be getting to the bottom of this. All I can do at this point is to apologize to you."
"Member - thank you for your kind words. HB Glass strives to give you, our customers the best service possible... Thank you for giving us the opportunity to enhance your home...."
"Thank you so much for the kind words. We sure try hard to provide excellent service - and appreicate getting input on how we have done"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
17712 Gothard St, Ste D, Huntington Beach, CA 92647
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