Geers Plumbing & Heating

Two young, relatively unprofessional young men in uniforms arrived and ran a snake down the drain which was totally backed up. They claimed that they couldn't get it past a section of pipe. A supervisor came out with a camera and a Rigid Navi-track machine to determine where the issue was. He told me that the pipe must have collapsed because the camera saw "something" (which of course they didn't show me). The Navi-track was making all sorts of noise, which he said confirms the problem. The solution: the cut into my custom wood floor right in the middle of the den to get to the foundation. They were eager to start right away but couldn't give me a price as a supervisor had to come out to give it to me. Supervisor comes out (kind of like the closer at a car dealership!) and we discuss options. He's very convincing that we could relocate the drain completely along the outside of the house and only make about three cuts in the concrete in my pool area (saving the custom wood floor) and it would only be $22,000!!!!! I told the "supervisor" that I would have to think about it. Luckily no one from Geers ever followed up with me. Fast foward a few months, kitchen sink started to drain slowly so it was marginally usable. I had another plumber come out who I use on my commercial building. What I was told by the Geer's men was COMPLETELY false and the pipe is in excellent condition. The area of issue is a 90 degree joint where the pipe had been rerouted when we remodeled the house 35 years ago. A large wad of grease had lodged (which I was shown on the camera). My experienced plumber ran 75 feet of snake and the pipe is cleared!!! So, Geers misdiagnosed the problem and if I had let them cut into my flooring they would not have solved the issue!!

They sent people right away but they tend to send people who are least experienced and they don't charge you but they just say, "Well, there's nothing we could do about this."

They charge a lot. They send people out right away, the technicians they send don't know what they're doing. I would rather they be sending more experienced technicians out, more experienced plumbers.

unknown

Their personnel had to dig a 4' hole (4' wide x 6' ft long) on both sides of the entry walkway and drive a 1and quot; copper under that walkway and a planter foundation. The resulting copper pipe installation was professional with a high degree of quality. Canvas drop cloths were placed on the walkway for the dirt removed, so there was no resulting mess following the clean-up. They arrived at the prescribed time and worked until the job was completed (which was past normal quitting time). This was important to us, since we were without water until the work was completed. The only service not provided was pulling a permit.

This is regards to the installation of a new main water line
at my residence.
The first task was to determine where the leak was for $325. This wasn’t too difficult as the front park way was puddling and there were no other indications of leaks and where else in the house. This was a no brainer for $325 and within a hour of check every other possibility it was determined that the leak was indeed in the front parkway. Brilliant! This was determined before noon and the plumber stated it would be a FULL day job and they would start the next day to replace the main line from the house to the water meter. The estimate to replace the main line to the house was $2315 and did not include a permit,
which would be more if a city inspector happened to come by. This I felt was somewhat reasonable if it was indeed a full day job with 2 plumbers on the job.
The next day the plumber and an assistant showed up and did a great job and complete the job in less than 4 hours. Is an estimate and “estimate”? What if the job entailed more that the original estimate that the plumber didn’t foresee originally? That additional scope of work would have been added to the job, of course, with the homeowner’s consent. Shouldn’t the reverse be if the job turned out to be less that originally estimated?
So, from the originally diagnostics of about 1 hour, plus 4 hours on the job, with a plumbers helper for that 4 hours, we have a total of maybe 9 hours of labor. That’s a bill total of $2650 for 9 hours of labor, which equates to almost $300 per hour. The material was minimal, probably less than $100.
The job should have been less that $2000. I made numerous inquires with Geers and they refused to refund or reduce the cost of the job.
Way over charged!

Matt was very polite, repaired with OEM parts, have and will used them again. Huntington Beach.

It went fine. I didn't work with them but my husband did. I wasn't there. They unclogged the drain so that's a good thing. I think it was satisfactory. It seemed like they were late. If I remember correctly about the time they were going to be here, my husband said that they were late and didn't call.

I called Geers to service a water heater they installed a few years ago in a rental property. I asked that they call with an estimate before they performed service. They did not. When I called to ask the status, the 1 hour service had already been performed and I had a bill of around $325. for a water heater still under warranty.
I've used Geers for years and have been happy with them in the past, but this is the last time I'll use them.

I have used Geer's for over 10 years for work in Huntington Beach. This job was in Long Beach in a building dating from 1928. Plumbing needed upgrading. as well as new work in kitchen and bathroom. The work done was excellent and professional. The countertop guys were exceptional. Geer's will never be the least expensive but the work is exceptional.

We called Geer for 2 urgent jobs that happened off-hours. The first was a
gas leak -- we smelled gas, the gas company came and shut it off, and
we called a widely advertised plumber. There guy came, at high cost,
cut the pipe to cap it off so we could at least use the heater, and left
without testing. He capped the wrong side of the pipe, so when the gas
was turned on we had a MAJOR leak. Geer came out soon after we called
and did the job right for much less money.
The second time Geer came promptly to fix a stopped drain on a weekend.
Again, they were prompt and did the job right at very reasonable cost.

I was very pleased with their work. I was so pleased with the service that I forgot to ask for my senior discount.

The work performed by the technician was apparently a success because we have not had a problem with our washing machine drain overflowing at the standpipe since the job was done. After the technician completed the plumbing job, he cleaned the work area completely.

Work was completed ... it was the overall price.. way over priced... so much so I got someone else to finish the job

They did a good job, but the labor was expensive. It was over $100 an hour. I did not know what needed to be done when I went there. I told them that I needed a sink replaced and asked them to bring a certain sink which they brought. It was a wrong sink that did not fit because I had given them wrong information. That made things a little more complicated than it would've been otherwise. They had done some other work for us previously which was of a very reasonable price. I was a little surprised by that. Overall, they do excellent work.

Called at 11:20am David indicated that he had a plumber available and could send him over right away. Waldo arrived within an hour and was done by 1:30pm. 1. Waldo provided a protective cover for the washer while snaking the drain. 2. Waldo cleaned up the splatter from the rotating snake when done. 3. Everything was very professional.

The installation went fine, but I would have rather had a GE and paid much less. I won't be using Geers for any further work. Merry Christmas.

I called Geers on Sunday of Labor Day weekend to diagnose a leaking upstairs toilet that caused a sagging ceiling down below, and the only reason they could not come the same day was that the on-call plumber was at a funeral. He came promptly the next morning at 8 a.m. as promised, and reseated the toilet, fixing the leak problem (although, now I have a water damaged ceiling to deal with). He also reseated and secured a second toilet downstairs that had been wobbling for some time. He was in and out in just over an hour. The cost was high, but I was forewarned, as it was a 3-day holiday weekend.

They got here pretty soon and did a great job. They did it quickly. They didn’t charge us very much. We got a quote from another company to do it for $3600. They were friendly. I would recommend them highly.

Geers inspected the old water heater with solar heater and bid the work to replace it. They removed the plumbing for the solar heater, removed the old heater and installed the new water heater. All work was done according to the bid and the area was left clean and neat.

THEIR REPRESENTATIVES WERE VERY HARD WORKING. THEY RESPONDED PROMPTLY TO OUR EMERGENCY CALL AND THEY WORKED CONTINUOUSLY ON THE PROBLEM UNTIL SOLVED. THEY WERE NOT CHEAP BUT WERE WORTH WHAT WE PAID TO HAVE THE PROBLEM SOLVED.

I WAS IN A CRUNCH FOR TIME AND THEY CAME OUT RIGHT AWAY. THEY HAD THE PARTS ON THEM TO FIX THE DISPOSAL AND TO PATCH THE LEAK. I THOUGHT THE PRICE WAS REASONABLE SINCE I DID NOT HAVE TO WAIT FOR PARTS.

I HAVE USED THIS COMPANY MANY TIMES AND HAVE BEEN SATISFIED WITH THE WORK. THEY SEEM TO BE HONEST ABOUT THE WORK REQUIRED AND THE COST INVOLVED. NO JOB IS TOO SMALL.

THE COMPANY CAN OUT AND WAS ABLE TO FIND THE LEAK VERY QUICKLY. THEY DID NOT DESTROY MUCH DRYWALL TO DO IT AND REPIPED ON THE ROOF SO WE DID NOT HAVE TO DESTROY FLOORING.

I CALLED GEERS AND GOT AN APPOINTMENT THAT SAME DAY. WAYNE CAME OUT RIGHT AWAY AND FIXED OUR TOILET IN A TIMELY FASHION AND FOR A FAIR PRICE. WE WERE VERY SATISFIED AND WILL CALL THEM AGAIN WHEN PROBLEMS ARISE.