Geers Plumbing & Heating

Two young, relatively unprofessional young men in uniforms arrived and ran a snake down the drain which was totally backed up. They claimed that they couldn't get it past a section of pipe. A supervisor came out with a camera and a Rigid Navi-track machine to determine where the issue was. He told me that the pipe must have collapsed because the camera saw "something" (which of course they didn't show me). The Navi-track was making all sorts of noise, which he said confirms the problem. The solution: the cut into my custom wood floor right in the middle of the den to get to the foundation. They were eager to start right away but couldn't give me a price as a supervisor had to come out to give it to me. Supervisor comes out (kind of like the closer at a car dealership!) and we discuss options. He's very convincing that we could relocate the drain completely along the outside of the house and only make about three cuts in the concrete in my pool area (saving the custom wood floor) and it would only be $22,000!!!!! I told the "supervisor" that I would have to think about it. Luckily no one from Geers ever followed up with me. Fast foward a few months, kitchen sink started to drain slowly so it was marginally usable. I had another plumber come out who I use on my commercial building. What I was told by the Geer's men was COMPLETELY false and the pipe is in excellent condition. The area of issue is a 90 degree joint where the pipe had been rerouted when we remodeled the house 35 years ago. A large wad of grease had lodged (which I was shown on the camera). My experienced plumber ran 75 feet of snake and the pipe is cleared!!! So, Geers misdiagnosed the problem and if I had let them cut into my flooring they would not have solved the issue!!

They sent people right away but they tend to send people who are least experienced and they don't charge you but they just say, "Well, there's nothing we could do about this."

They charge a lot. They send people out right away, the technicians they send don't know what they're doing. I would rather they be sending more experienced technicians out, more experienced plumbers.

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