They came to keep the car, very professional, reasonable and happy with service.

They did an excellent job! I will definitely recommend them and absolutely use them, again.

They were finding all these things wrong with it. I said I didn't bring it in for all the things you said were wrong. The car was running good. They had the car for the day and when I went to pick it up, it was chugging and it didn't chug when I brought it in. They're trying to say I need some major work on it. Valves and all kind of major stuff. I took the car back and it's been fine ever since and that was a couple months ago, and it was fine when I took it in.  I suspecting that they put their mechanics on commission, and it kind of leans the mechanic on they want to put bread and butter on the table, so he just finds things wrong. I think these people need to let people know when their mechanics are on commission. 

These are just my personal feelings on this and I'm not an expert, just my personal feelings.

unknown

Once they recommended a transmission flush and I had it done, then 15,000 miles later, they told me my transmission fluid was filthy and I needed a flush. When I pointed out they had recently done a flush, they claimed they would give me a courtesy flush and monitor it. They they kept insisting that I need a new oil pan because my car was leaking oil. My car gets driven 6000 miles a year and spends almost all of its time in my garage. There was not a single drop of oil on the garage floor and I told them I didn't want that service. The next time in, they claimed that my dip stick showed no oil. I reluctantly had them do the service since I was leaving on a trip but still feel that it was a scam. On top of all that, realized that they had never once rotated my tires in three years despite this being part of the service package.

unknown

The workers are great but you can’t walk out there without a two thousand bill.  The reason why I don't use them anymore is because they are very expensive.

They are excellent and we trust them. The workers are very good and that is why we go there and they can get the job done the same day. They are very trustworthy. We have been going there for years for multiple cars.

I started going to ExperTec because of their low cost oil change specials. Everything seemed fine at first. A nice clean shop, AAA approved, friendly service and they seemed honest. Then they claimed I needed a complete break job including new rotors. I ask them to recheck the measurements on the rotors. They insisted the rotors were out of spec and they would have to be replaced. This seemed reasonable at the time but I always take my auto to Trinity European for a second on major repairs.
Trinity replaced the break pads and serviced the break system as needed. They found the rotors to be in spec and in good condition.
The rotors did not need to be replaced..
ExperTec Automotive claims to be rated #1 by their customers and received the 100% Customer Satisfaction Award from AAA for a 3rd straight years. Yet they only received a 2-1/2 star customer service rating on Yelp. Over half of their ratings were only 1 star ! Apparently being an AAA approved auto repair facility has little to do with quality of service or customer satisfaction.
Shame on ExperTec and AAA.

If you are looking for an auto shop that is fair, professional and trustworthy, ExperTec is not the place to go.
Try someone like Trinity European Service and Repair if you want real quality service

They are local to where we live. My mom took her car there for very long time and they were always very kind to her being an elderly woman. They did not take advantage of her. I went with her a couple of times and they said they just did what they had to keep her car running and being safe for her. They did not look for other things to charge her for. They were very accommodating.

They are reliable and I have confidence in having repair work recomedning that is not necessary or being over charged for work.

They are excellent and trustworthy. I am not sure how their pricing stands out in comparison to others.

They are customer-service oriented. They are honest. They explain things in a way that a layman will understand. They are friendly, and kind. They will provide you with inexpensive options when budget is an issue.

They found the problem and fixed it for a fraction of the price that the dealer wanted. I will not go back to the dealer again and will be taking all of our cars to ExperTec Automotive from now on for repairs. They found an economical way to repair the car and it's never ran better. They drove me home and came back to pick me up. The service has just been great. They were upfront and honest about the time frame for the repair.

I brought the van in because the AC wasn't blowing cold enough. They called me back to let me know that I needed a new compressor, as well as a bunch of other parts. Estimate was $1500. I was hesitant because the car is barely worth that. In the end, I decided for them to go ahead. After a few days they called me to and said the van was ready to pick up. On the way home, I definitely noticed a difference, but it still didn't seem cold enough for me. To make sure it wasn't in my head, I parked the car in front of my house, set the AC to MAX and HIGH and put a thermometer on the front seat (out of the sun). I came back in 15 minutes and the inside temperature was 82. It was only 78 degrees outside! Something wasn't right. I immediately returned the van to Expertec and spoke to the mechanic that actually did the repairs. He explained that when I had the van painted a few years ago, they painted over the radiator, thus reducing the AC system's cooling capacity. He told me that he emphasized this when relaying the information to the person who called me to give me the estimate and wanted to make sure they mentioned it......they didn't! I asked them to keep the van overnight and test it in the morning. They called me the next afternoon to let me know that they were going to pull the radiator out, and strip the paint off the radiator, at their expense. This definitely made a difference and in the end, they made things right.

EXPERTEC HAS BEEN DOING A GOOD JOB FOR US. FROM ALL THE OTHER MECHANIC SHOPS THAT WE VISITED, WE HAVE HAD THE BEST EXPERIENCE WITH THEM, THEY ARE INCREDIBLY HONEST WITH US. IF OUR CAR IS GOING TO TAKE MORE REPAIR THEY TELL US, AND THEY ALSO BEFORE THEY DO THE JOB SUGGESTS TO CHECK AROUND ON PRICES, AND THEY ARE RIGHT THEY'RE GOOD. THEY ARE ALWAYS PUNCTUAL WHEN THEY TELL YOU ONE TIME THAT IS THE TIME EXACTLY THE WORK IS DONE. ALL WE CAN SAY IS THAT THEY ARE PROFESSIONALS.