California Closets - Orange County

They did a good job. They were a little expensive, but they do a good job.

unknown

Preston was terrific – professional all the way, very patient, responsive to our needs and wants, and look for ways to economize on the design where possible.

I argued with the customer service rep about the time it would take when I scheduled the appointment. When the installers showed up the first day, It was 10:30am because they drove from 2 hrs. away! Ca Closets was too cheap to pay lodging for them to load up the day before and overnight to be ready first thing in the morning. They would rather me as the consumer pay for the delay. So of course they didn't finish on time! Three days later, I had hired someone to help me put everything back in 4 closets- but- they weren't ready!

Besides the scheduling issues, 2 drawers would not fit, the design as planned left gaping blank floor boards were they had wripped out the old cabinets and relocated the new ( make sure you have an experienced designer), and 1 month later, I am still waiting for new drawers. In addition, the designer underbid the job, and I have stacks of clothes and shoes with no where to put them!

Bottom line, choose another vendor!

We just got our second closet and storage system from California Closets of Huntington Beach. Our goal this time was to build a storage system along one wall of the master bedroom. The closet went in a couple of weeks ago and we love it! 
Every steps of the way went perfectly from the beginning to the end. Our designer Allisson went above and beyond in helping us to build exactly the right system for us - she was absolutely fantastic to work with. The design went through two revisions as our plans evolved. Both times we revised, our designer brought clarity and great ideas to the discussion. 
Once we had the right design, we were assigned an installation date. Bonnie from the customer service department contacted us several days before to confirm the installers would be coming on the date promised. 
On installation date, the lead installer Byron called ahead to confirm an on-time arrival. Once they started, the installation went without a hitch - the installers were neat, accurate, professional and polite. They finished on time and everything was just right. 
After living with the system for a while now, we can now confirm the fit and finish are truly superior. We like everything about the process of dealing with California Closets, and we are thrilled with the closet system they put in.

unknown

They did a fine job with the service.

We had the BEST experience with California Closets!!! We've been in a dispute with Closet World for over a year now (they tried to upcharge us 2x during installs, agreed to cancel and then took it back, the worst customer service ever), and we finally decided to just eat our losses and finally fix our closets. We got a quote from another closet company but decided to go with California Closets because of the quality, customer service and designs.
Our experience was incredibly seamless. Trish Morrow is an angel and came with functional, creative designs for our 4 closets (2 of which were challenging spaces). It has changed our lives! The material is absolutely beautiful and install was super easy. We did have one issue with a closet not being installed exactly as planned -- we called Trish and she immediately said they would fix it without any issue. Now it's perfect. We really loved their nifty program where we were able to see how the closets would actually look in a variety of angles before installation. No one was able to offer that to us and we made tweaks here and there that made a huge difference.
We absolutely LOVE our closets and would recommend them to anyone without hesitation. We're in the South Bay but it was worth driving to their showroom in Huntington Beach to see their closets first hand. They were a little more expensive than the other closet companies but you absolutely get what you pay for. Lots of "extras" are absolutely standard here and the quality is unbeatable!

The designer was very business-oriented. While we like efficiency, we find the designer a little pushy that both times we met she requested us to make a decision to purchase on the spot. She was very protective of her design even though as buyers we only would consider the designs initial drafts. I am not sure whether she was so protective because of competitive within the organization.







The designer was punctate and accommodating in terms of scheduling. She was very good with replying and following up. The quality of the closets in the showroom also looked good. However, we were so concerned of being pushed to agreeing to purchase before we have a design we like that we did not follow up after the second visit.

The salesperson was totally inappropriate and unprofessional. Everything was fine on the first visit but when the design came back for one of the rooms, it was totally "off." I ended up telling the designer how to design the area. Then the doors that were "highly suggested" to us turned out to be on back order for two months...but this was not shared until the week that the installation was to have occurred. I had stressed the importance of getting the project done before out of town visitors were due to arrive and was assured that there would be no problem. When I brought my dissatisfaction to the designer, she tried to blame ME and got angry. I finally refused to work with her anymore. When the FINALLY came o install the unit, it did not fit in the space at all and the designer had not measured properly. This created another huge delay. Again, the designer was most unprofessional in dealing with me. | |What makes matters worse is that I had originally decided to go with another closet company but cancelled my order when the California Closets designer badmouthed them over and over and told me to look on the internet. I did so and there were indeed some negative comments. Then California Closets did the same things the other company was accused of. BUYER BE WARE WITH CALIFORNIA CLOSETS!

Designer Michael is the best! He designed my closet on the spot. The house was under construction, and we had to plug his computer in outside and sit on the pavement, but he never complained, and was game for doing whatever we needed to do to get the job done. He is a master of the software and I was able to see exactly what the finished product would look like, and make various changes. There is nothing worse than working with a designer who fumbles with the software -- that's not Michael. He knows his stuff. There was great follow through when I asked for a change. Michael promptly prepared revised drawings and emailed to me. He listened to what I wanted, and was sensitive to my budget. He was also the best as scheduling my install, working around my move in schedule and other workers. Of course, his design was brilliant as well. Installers arrived on time, quickly and efficiently installed without a hitch. I love my closet. BTW, I live in Pasadena, but they might as well have been down the street. Great service, great product.

They were outstanding. The service was highly professional and the pricing was appropriate.

I recently contacted California Closets for an estimate on a closet. Designer came out did the design everything seemed to be going fine, however than the wheels fell off, I contacted their manager Janet Hutchinson to get some further information and to see if some additional extras could be added to the closet design and see if a discount could be negotiated. Reasonable request?
It took three phone messages over the course of two weeks to finally get a response (Red Flag #1). At this point I am a prospective customer. You wonder what type of treatment a discontented customer would receive. In the conversation we ask about changing the design of drawer fronts, Janet immediately says that would be cause for voiding the warranty on the closets if you do it on your own. In other words you touch the closet in anyway, the warranty is voided (Red Flag #2).
After communicating this to the designer, she writes an email indicating she is offended that we are trying to get any type of discount on the closet. She goes on to say that she anticipates that she foresees that we may not be satisfied so better to cut ties now rather than deal with any of these "potential" issues. (Red Flag #3) Remember we have never seen their product we are assuming the closet will turn out like the pictures but that is all based on faith.
Furthermore, they request 50% of the money upfront. All I have to say to prospective buyers is "Buyer Beware". These guys are extremely full of themselves and should you have any problems they will find a way to blame you for any issues and will void the waranty if given the opportunity. They are extremely inflexible in their approach. Again it may work out or it may not work out, my question to prospective customers is read the reviews of the customers who it did not work out for and ask yourselves, could you be in that situation and if so how would it end?. By the way Closet World is no better than these guys, must be something about being a chain manufacturer. Also be aware these guys all use 3/4 in melamine, so don't expect any type of real wood product.
After writing the review the owner Leslie contacted me and we had a pleasant enough conversation, than her manager got involved after a couple of weeks of back and forth, they gave me a couple of days to make a decision otherwise their discount offer expired. My opinion is these guys are not worth the headaches that come with all their warranty restrictions, design restriction (can't use your own handles etc.). You are better off going with a small shop where you can better ensure the design you want rather than having to fit within these guys strict and immovable requirements.

Easy and informative process form start to finish. I will definately use them again.

I had a very, very bad experience with the Huntington Beach California Closet designer, Lori. She had little to offer in terms of design skills and I found her to be very arrogant and unpleasant. When Lori first sat down with me in my home, she went on and on about what a great designer she was and how she's so good at what she does, she could work for any company. I thought, great, this is the designer for me. But, when it got down to firing up design software and actually designing something, she must have had a brain freeze. Lori basically wanted me to design the layout myself; and, I can tell you, I'm definitely not a closet designer. She drew the floor plan outline, added two solid green boxes for the closets/wardrobes and then asked me what I'd like to see. I'm thinking, what does she mean by “see”? Does she mean “what I want as far as options go, like bars for hanging items vs. shelves for folded items”? As I'm looking at the little green solid boxes while trying to figure out how to answer her question , I realize the boxes aren't the correct length. So, I mentioned to Lori, that she needs to shorten one of the green boxes. She had just measured the room for the closet units/wardrobe a few minutes earlier and she got it wrong on the drawing! She made the box shorter, but I take it she wasn't too happy about it, because afterward when she again asked me “what I wanted to see”, her tone changed to irritated. So, I threw out a few ideas. I told her I needed mostly hanging space, didn't need to dedicate a lot of space to shoes, would like to have the area near the door left pretty much open with maybe a bench and shelf with hooks to hang misc items like a purse. I guess I wasn't giving give her enough detail to get started with the layout, because there still wasn't anything on the drawing except those two green boxes. Finally, I told Lori, I was really hoping that she would be suggesting some layout options for the available space. It all went down hill from there. She become very arrogant and responded with - “oh, I know, I'm supposed to be the expert, you're just the customer”. She shuffled a few of her papers around and then said, “Do you want drawers”? I asked her if she meant did I want lower drawers for the unit that is on the wall with the window. Lori huffed a bit and said in a very sarcastic and condescending manner “well, you couldn't reach in them if they were high drawers”. I said, I realize that, I was just wondering where you are thinking the drawers might go. It was quickly becoming very apparent that Lori wasn't the designer she purported to be. So, I finally had to tell her that I didn't think this meeting was going to work out. Lori's response was, “Well then, you're just not a California Closet Customer”. I thanked her for that information and told her I pass her comment on to the Corporate Office. At this point, the only positive thing I can say about California Closets is, surely, not all of their designers (or purported designers) could be as unpleasant and arrogant as Lori. And I must add, if I were California Closets management, I'd ask Lori to go ahead and accept one of those many job offers she says she's receiving from other companies.

It was outstanding! My designer was Bonnie Damron, she was absolutely professional, we went over the design about 3 or 4 times before we got it down. The installer that came yesterday was Alan and he and his worker were amazing! They were very clean, came on time and very nice. They were really good, I cannot tell you how happy I am. It was a little expensive but it was worth every penny! Anyone looking for a closet organizing company I would highly recommend them to this company! These people have it down to a science!

They talked with us about the uses of the space and options available and installed the organize. I like that they can easily replace anything or change colors if needed in the future. We may be using them for our home office as well. They are very good at communicating what they can and can not do and all of their options that they have available. Everything is prefab and we did have repaint and patch any holes around the edges after they finish installation on the outside of the door.

Barbara from California Closets came out and gave us some good suggestions for closet designs and even found some suggestions for existing cabinets we had in the garage. Their pricing and attention were much better than Closet World. They sent out Juan and his brother who are their best installers and they did a fantastic job. A change had to be made to one closet after they installed the shelving and they made the adjustment the following week without a hitch. The staff at the office, designer and installers are all fantastic. Would highly recommend using them. Get other prices and then give them a call. They do great work!!!

I had a great experience. California Closets was punctual, courteous, professional and delightful to work with. The price is on the higher end but you get what you pay for. I was able to get a customized closet built in just for me. That being said, I did run into a problem on installation day. Apparently the workers got stalled at another job and weren't able to make it on the scheduled day. (not just the time but the day!) However, they were consistently giving me updates on the status, very apologetic and assumed all responsibility for it. They came first thing the next day and they threw in a few extras like a belt rack and valet rack. (the valet rack is awesome) I'm very happy with my closet. The quality is great and I can fit so much more into my new closet. I will definitely call California Closets when I'm ready to redo the other closets in my house.

We called Califirnia Closets, they called us back the next day to set up an appointment. Ellen came over measured the space and our clothes. She designed the closet on her laptop. The appointment took about an hour and a half. She was very good and made sure my spouse got what he needed for his side of the closet. I told her what I wanted and my budget. I would have been under budget but we went for the moulding, but my closet is beautiful. It is the best room in the house. It did take four weeks for the closet to be made, I thought that was a long time. The installer was great - no issues. I plan on using California Closets again in the future.

It turned out pretty good. The work was good. We had a little bit of problems with the sales lady, but the workmen were awesome!

Cece Hearn was my designer. She met me at the house and modeled possible closet designs on her laptop. When we were finished she emailed me print-outs of the designs. Other companies refused to do this, thinking that I might shop their design. Cece made numerous changes before I was satisfied. She was very patient and friendly. Her bid was significantly lower than one other company but about the same as others. (We did the tear out, patched and painted and that saved $750.) California Closets has a nice maple "wood" finish that's the same price as white. Other companies give you only white at the lowest price point and you pay extra for other finishes. Cece got my closet installed in a week's time. Ahmed Haddad was the installer and he did the job single-handed. He couldn't have been better. There wasn't a nick on the wall and everything was left immaculate. He caulked the edges perfectly and all of the drawers and shelves are perfect. He dusted and cleaned every space. The maple finish is beautiful and the closet looks expensive. My husband and I are very pleased!

Excellent from start to finish. There are lots of choices and decisions to make and Mary helps with all of those decisions offering her experience to cull through the process quickly. he designs are submitted for review online in both 2D & 3D images; pretty amazing and very helpful. Many, many changes were made for both pricing and product functionality reasons. Mary was very patient and helpful and are final designs were absolute perfection.

I went to their showroom in Huntington Beach, to look at their cabinets. Marguerite Van Der Laan, senior designer, showed me around the fixtures and I agreed to have her come to my home to take measurements and design the wardrobe on her computer. That process went quickly and I could see how the final product will look as she designed it on her computer. After adding some decorative extras, it was priced. It was installed three weeks later. Two men took 4 hours to put together the wardrobe. They were careful and clean and methodical. They laid a covering on the carpet so they would not be stepping on my carpet. They brought the pieces up from their truck one by one in the order they were putting the wardrobe together so there were never a pile of materials in my home. When they were finished, they cleaned the work area with a vacuum and then wiped down the wardrobe for wood dust and finally put a coat of furniture polish or oil on the wardrobe. I am very pleased with the consultation/design phase with Marguerite and the fabrication. Considering it was more or less custom designed, manufactured in pieces, and then taken a half day to put together carefully and cleanly, I think the cost was not expensive. With the wardrobe, I now use the former closet as a storage room.

Every aspect of this project was done professionally, expeditiously, on time, and at the estimated cost.Our designer, Lori Ramos, actually listened to our needs and came up with systems that met our needs. She responded immediately by phone, and immediately provided revisions and changes on-line so that we could see every aspect of the project on our own computer within minutes. Her attention to detail, her quick turnaround time, and the ability to computerize the process made the entire experience memorable and satisfying. The installation team were remarkable. They managed to do the job perfectly, on time, and with a minimum of disruption. In all, this branch of California Closets is outstanding. We will be using them again.