AllBrightOC

DESCRIPTION OF WORK
Carpet cleaning, 'deep cleaning' , and 'carpet protection'

DESCRIPTION OF WORK
I hired them to clean out my air ducts.

DESCRIPTION OF WORK
I called this company to set up an appointment for a quote to clean VCT floors. The initial call went well and got an appointment for someone to come out the next day.  My work doesn't allow me to always answer my phone, which I said on the initial call. Wednesday came and the worker never arrived. At the end of my day I had a message from earlier in the day, the guy was calling to confirm. I called him back and told him I had already confirmed the day before and was unable to answer my phone during the day, the biggest issue was that he cleaned linoleum floors, not VCT floors. He was nice enough to call the office and let them know they were sending out the wrong guy. I wasn't too upset at this point, my work situation is challenging and miscommunications happen. I received a call the next day from the receptionist, she said she was going to send her boss, we arranged an span of time for him to come. I got a call Friday to confirm for Saturday, again she said linoleum and I corrected her again, but the appointment was confirmed. Saturday came and went, nobody showed up and nobody ever called. I'll try someone else.

DESCRIPTION OF WORK
On December 15 I was scammed big time! I wanted my dryer vent cleaned (it's long and requires a professional every year or so) and the furnace checked for safety and cleaning. What I got was a sales job that I naively accepted as necessary. The whole operation--"cleaning" the air duct vents (which is highly questionable) and "sanitizing" them--took 1.5 hours with one "technician" and cost $600. It is my fault for not sending him packing out the door. I really do know better. But--if they are listed on Angie's List, I want your clients to know DO NOT CALL OR TRUST ALLBRIGHTOC. When I contacted the company the next day, asking for at least a $100 deduction in the bill because I know that at least 3 of the vents were not cleaned--of the 8 for which I was charged $30 per. The crown molding in the living and family room prevents those vents from being removed--and there are only 4 other ones in the house. I received two replies stating that I signed it (I did, much to my regret) and live with it!

DESCRIPTION OF WORK
Schedule them to clean carpets based on a three room plus hallway for $125.00. They had cold call with information on the special and my wife set it up. When they arrived they at first would not honor the hallway work as quoted. They were more interested it trying to provide additional services (duct cleaning) than doing the work. I ointed out the high traffic areas that I wanted special attention to and the indicated they would pretreat and get the traffic stains out. The two man team was in and out in less than an hour, after offering to clean the dining room abolstery. I had to encourage them to move the dining room table out so that the area could be cleaned properly. The left the carpets far wetter than prior efforts have done.