AllBrightOC

This company quotes 2 rooms for $69!! Since I had used them last year, I knew it would be more for my stairs and small hallway--I paid @$125 last year.  Well, when the 2 guys showed up yesterday, one wearing an AllBright shirt, he proceeds to tell me that its going to cost me $149.98 for carpets, $120 for carpet protection & $195 for deep cleaning!!  I asked what happened to the $69 for 2 rooms?  He said that didn't apply & told me he could do the job for $290.00!  I said that was more than double what I paid them last year & I couldn't afford it!  We settled on $250.00 which I still was not happy about, but, since I still have to have my windows cleaned & needed my carpets done & dried before the windows could be done, I was stuck!  I spoke with the office this morning, but all the lady did was apologize and said that she was sorry that I was not pleased with the price--I told her they didn't even do under the bed--which every one else has done!  They also left the stair SOAKING!!!  I STILL have heaters blowing on them!!!  I told the woman this morning that I will NEVER use this company again!! The vehicle they used this time didn't have ANY company decal, it was a rusted out white panel van!!!

They ended up removing my old ducts and replacing them. They came when they said they would and were done in a timely fashion.

o s

unknown

After allowing the carpet to dry, it was apparent that the traffic areas had not gotten cleaned properly. I called them back and talked with the owner (Tim) who assured me they would stand behind their work and scheduled a return for 11:00 to 3:00 on Saturday (holiday weekend). We waited all day with a no show and never a follow up call to explaing their abscence or reschedule. I think they talk a good game, but don't live up to their promises.