S P Beagle Plumbing

Pros - Sage, receptionist, was initially pleasant on the phone. They provided me a time and materials based quote. They were able to get me in the next day which is what I requested. The job was small, estimated 1-2 hours and completed it in that time frame. Cons - The technician showed up later in the 2 hour window, spent 5 minutes on site, then left for a 1 1/2 lunch. He returned and started the repair and finished in 1 hour and 1/2. I blocked out 4 hours in my schedule to deal with him, but with the delay I told the repair tech that I had conference calls scheduled in the afternoon that I couldn't escort him out. I instructed him to finish the job and I would call the office and provide my credit card information. He said it was company policy for the tech to collect payment. I said that due to the delays, I work from home and have calls I need to take. I gave him $20 and said, don't worry, I will call the office and pay. I finished my call and called the office to pay. They gave me a price and I asked for a breakdown of the charges/see the invoice. Between Sage and what i presume is the owner was told how inconsiderate I was not to pay the technician, that I was rude not to escort out the contractor, that I didn't need to see the invoice, I should just pay. They were very rude and unprofessional to say the least. They begrudgingly sent me the invoice which I promptly paid. There was absolutely no excuse for their attitude, raised voices and inability to see my perspective and accept a credit card payment over the phone.

Same day service but took advantage of the emergency and charged significantly more than similar customers paid for the same service.

They came and reviewed the situation and were prepared to break through the concrete to repair the line.  However, when I explained that we didn't use the water softener, Mr. Beagle suggested that they could reroute the plumbing with a small connector and bypass the water softener altogether.  At less than $150 and completed within the following 90 minutes, that was fast service--and we appreciated the bypass suggestion, as that saved us considerably in labor and materials.