Roto Rooter Plumbers

Unsafe water heater installed Invoice Number:1352733902 On January 11, 2025 David Wasko came to look at my non-functioning propane water heater. He told me the parts to repair it would be $1800, and that the parts would not come with a warranty. I agreed to get a new water heater. David took many pictures and measurements, and drained the water from the old water heater so that the installer would be able to arrive with the correct water heater, and proceed with installation with no delays. January 12, 2025 a technician Tyrice Daniels arrived with no knowledge of the pictures or measurements and stated that he needed to see for himself what water heater was needed. He completed his inspection and went to pick up a water heater. He stated he was unable to find a water heater the right size on a Sunday, and would need to shop elsewhere on Monday. January 13, 2025 Tyrice brought a water heater, attempted to install it then found he needed additional parts. He was unable to obtain the parts that day. January 14, 2025 Tyrice returned and said the install was complete and turned on the water heater. Jon Brower contacted me that evening to let me know he would come by in the morning to drop off my permit paperwork. January 15, 2025 Jon did drop off the permit paperwork. He stated it would be a quick look by the inspector, who would then sign the permit and leave. The inspector Ray Wieand showed up, and as he was approaching the water heater he stated he was sorry, but that he was shutting off the water heater right now. He knew immediately that the water heater that was installed was natural gas, not the required propane. He said the propane had to be shut off immediately because of very high fire danger risk. He also removed insulation as he said that was also installed in a dangerous way. He said it was not a question of if I would have a fire, but when. And that my family was fortunate we had not had a fire at 2 am the previous night. The inspector Ray emailed Roto-Rooter about the dangerous safety issue before he even left my home. This was made even more stressful by the current fires burning in Southern California. To think I almost started Northern California on fire!! Jon told me that Tyrese would be back to resolve the issue, and that Tyrese had made an honest mistake, as the water heater box was mislabeled. I told Jon I did not want the same technician coming back, as I was not confident at all in his ability to install a safe water heater. Jon promised that someone would be out to resolve the situation that same day. All day elapsed, then Jon reached out to say it would be yet another day. He let me know his best water heater tech would come January 16, 2025 by 9:30am. Installing a natural gas water heater on propane is considered very dangerous as it can lead to potential malfunctions, fires, and carbon monoxide poisoning due to the different pressure and combustion characteristics of the two gases; a natural gas appliance is not designed to handle the higher pressure of propane, potentially causing an overly intense flame or even an explosion. Steve, who said he was a manager, called me. He was at least honest and said there was no problem with the packaging on the water heater box. It was completely the fault of an inexperienced installer. I asked for an invoice breaking down the cost of the parts vs. the cost of the installation. I stated that I would pay for the parts, but should be refunded for the faulty, unsafe installation. Steve refused, but offered me a $400 discount. January 16, 2025 at 10:45 two technicians arrived. By 5 pm they had installed yet another water heater, and turned it on. January 21, 2025 the second inspector came, and the water heater passed inspection.

Everything went very well, better than I expected

I am a near home owner and I was praying not to have to call the plumbing people so soon. My husband is and can be such a handy man around the home he loves to fix things and i know he wanted to fix the toilet himself. After my husband did all he could with the toilet augur, going to home depot 3 times... and the hours that were spent. He finally said after 3 days working on it he said "lets call a plumber. :(" I know some deal of let down he was given himself that he couldn't accomplish the job that Roto-Rooter did! I called in the hours of the late afternoon to Roto Rooters and within a hour and half i got the call saying he is outside.. WOOWW! that was fast. Hugo came in with a smile on his face and right then I felt like WHOOH!! thank goodness your here ... I felt like he was Superman :). The little things we take as oh its not so bad, we can fix it... not all the time we cant fix them all... he made it all the better. He knew right away what the situation was. He did recommend other entities that needed to be done to the toilet pipes as well which was very helpful, since it is a much older home. Thank you Roto-Rooter for your hard work that looks so simple. Its dedication and hard work to have the ability to fix things to make others feel wonderful and more at ease. :) Price range, from a scale 1-10 a I would rate a 5.. it was so kind of pricey but well worth the fixation.

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They got the job done and I would possibly use them again in future.

so we had a problem with our washing machine drain backing up into our kitchen and all over the garage. I called roto rooter to see if someone could help me since i could not use my dishwasher, washing machine or kitchen sink.  They came out and seemed nice they told me for the 1st drain to be snaked was 179 each drain after that was 100. So I went ahead and had it done since i was unable to use any of my sinks. they snaked my kitchen sink, washing machine drain and also my bathroom tub drain. It seemed to help but that wasnt the part that I was annoyed it. I felt taken advantage of via their pricing. they told me I had a build up of grease in my line and that the line need to be hydro jetted which would make it good as new.  I asked how much that would cost they said for just the 3 drains it was going to be 575 but for them to do the whole house would be 750 on top of the379. I immediately called my husband. He said no way that he saw it cheaper on Angies list. Mean while the roto rooter guys walked around my house finding little things wrong that they also wanted to fix which kind of annoyed me.  After my husband spoke on the phone with one of them and said no they collected their 379 for snaking my drains and left. They were not rude but I felt very taken advantage of because they tried to rip me off. I dont know if it was because I'm a woman at home with plumbing issues or what but I'm just glad I called my husband. I was told that roto rooter works off commission so BE CAREFUL they will jack up the price on you!!! We were able to find the hydro jetting from another company on angie's list for $250!!!

roto rooter ripped me off. had an emergency and they totally ripped me off. they took advantage of my bad predicament. total rip off!!!

AFTER MAKING THE PHONE CALL TO THE COMPANY AND SPEAKING TO A RATHER POLITE REPRESENTATIVE, I FOUND OUT THAT THE PLUMBER WOULD NOT BE ABLE TO COME OUT UNTIL THE FOLLOWING DAY, DUE TO THE LATENESS OF THE DAY, IT WAS AROUND 4 OR SO AND THEY HAD NO OTHER GUYS IN THE AREA UNTIL THE NEXT DAY. SO I WAITED TILL THE NEXT DAY. THE GUY DIDNT GET THERE UNTIL THE AFTERNOON, WHICH WAS A LITTLE DISAPPOINTING SINCE HE WAS SUPPOSED TO BE THERE BETWEEN 9 AM AND 12 PM SO WHEN HE GOT THERE I WAS A LITTLE FRUSTRATED. ONCE HE GOT TO WORK HE MADE QUICK WORK OF THE DISPOSAL AND CLEANED ALL THE GUNK OUT OF IT. IT TOOK ABOUT 15 TO 20 MINUTES FOR HIM TO COMPLETE THE JOB. I WOULD USE THIS COMPANY AGAIN IF I HAD TO.