Synergy Co

They would not remove the plastic lining for some reason. This was my only complaint. It was a little confusing whether they actually got bay area air quality permits for that or not. I think they should have but it was somewhat confusing whether they needed it or not, depending on size and whatever. I thought they should have but it was a little confusing about whether they did or not. I also am not sure if they did the correct air testing or not. Their pricing was average.

Our HVAC company texted Pete at Synergy with what needed to be abated.  Nine duct register boots (8 removed), one return and one furnace plenum.  Synergy came out, did some work and left, saying they had completed the work.  During this process, they had a supposed HEPA vacuum set up in our entry way inside the house.  It was held together with masking tape.  I noticed a lot of dust coming out of the vacuum cleaner (I’m allergic and had runny eyes and a sore throat).  My wife came downstairs and felt sick to her stomach.  The vacuum cleaner should have been outside, and should have worked properly.  Who knows how much asbestos dust was spewed out into our house.  In addition, they only removed and abated 6 of the 9 register boots, and only abated the top half of the return air duct (which we were replacing), leaving the bottom still taped with asbestos.  They did not even work on the furnace plenum.  We called them back (another crew came out) to finish the work. They abated the return air duct and the plenum and removed another one or 2 of the boots.  We had to call them (a third crew) out to remove the last boot and abate the ninth one.  All 3 crews were poorly trained and lacked common sense.  In most jobs, this would be something to get irritated about, but when you are talking about potential exposure to asbestos, this is a serious problem.  Both my family and the HVAC crews were potentially exposed to asbestos dust.  I ended up complaining to Pete at Synergy.  He never returned my call. I ended up taking to someone else.  I told him that I would contact the District Attorney and file fraud charges against his company, in addition to ​filing a complaint with the Air Quality Board and the contractor’s licensing board.  I told him that I would not pay him one cent.  He said that he would forward my request to accounting, implying that I would get a refund.  However, they ended up charging my credit card without ever getting back to me.  So I called back and Pete did return my call this time.  After repeating my complaint and threats and demand for a refund, he ended up grudgingly refunding my $1400. But he never apologized.  He disagreed with my description of the problems and did not even admit that they did anything wrong.  MY HVAC crew said that this is not the first time they’ve had problems with Synergy.