Renewal by Andersen - San Francisco

They don't have professional installers. And the product they install is not produced by them. They are extremely expensive and terrible at carrying out their work. I was visited five time from start to a barely acceptable finish. On the upside, they are always very polite, they smile but they don't perform. Beware.

With the good reputation carried by Renewal by Andersen we expected a positive experience for our small home project. Unfortunately, our experience has been anything but smooth. I will never recommend Renewal by Andersen to anyone. Although the windows were very expensive, the most expensive quote, we were excited to see this project through. For our small home project, four windows and two sliders, work began at the very end of February 2018. Our project was set to be completed in mid-April, due to some late arriving windows. Here, at the very end of July 2018, the work is still not complete. THREE AND A HALF MONTHS after the set completion date, our project is yet to be finished. What’s left? The correct hardware and a transition. These items were scheduled to be installed June 11, but the worker did not have any of the correct items upon his arrival to our home. The items were reordered and were set to arrive July 13. What? Why? Why does it take over a month to get some door handles and a piece of wood? Supposedly these items arrived on the correct date and I was told someone would call within a couple of days to schedule an installation date. Well, I’ve waited patiently for two weeks and still no phone call. I guess we’re just small fish in a big pond. In most places of employment, if an employee had failed to complete a project within a reasonable amount of time they would be asked to seek employment elsewhere. Nearly every time I talk with someone, it’s someone new and they have to figure out the whole story. With that said, every single person has been very kind, helpful, and very willing to help get this project finished quickly. However, there are just too many people working on this one little project. I have had to call through every phase of the project to make sure our items are ordered, shipped, and scheduled to be installed and I simply do not have the time to follow up with them through every phase. It's their job to follow up with the customer in a timely manner and not allow weeks to go by with no word. Needless to say, we are very disappointed in our overall experience and will never recommend this company to anyone. On a positive note, the installation crew was fantastic and the windows are beautiful.

Any questions or issues during installation were addressed immediately. Final result was perfect for both wood side and stucco side of house. Still need to put final layer of paint over the primer layer and paint the stucco to match the surrounding wall.

Our Anderson Window installation has just finished. We replaced all but 8 windows and french doors in our house. We should have replaced them all. We got their "A Team" install crew headed by Steven and Earl. What a great crew. Very easy to work with, great installation, great look in the finished product. I can't say enough good things about these windows and that crew.

The price, I have nothing to compare it with. I mean I did look at a couple of other,  there deal was more expensive, you know. I was very happy with the expertise.

Replaced window crank under warrantee.

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They provided excellent service and the installation was easy. They were on time and they also followed-up as well. We also love the product.

unknown

Well I don't know what they did but it leaked. So I had somebody out from Anderson window I think last Monday and he put chalking on the outside where the two windows come together and he said that part will be ok it won't leak anymore but they'll come back and replace the window ledge because that is oak and it's all ruined. Anderson Windows cares, most of the time. When they were putting the windows in they were getting the young men, they were coming from Modesto. I live near the Golden Gate Bridge. Just from Modesto to San Francisco is a long drive and they were doing this every single day. Some days they'd show up some days they show up late, bout two times they were actually almost on time. But Anderson Window in that respect they said oh no they'll be there, they'll be there, they'll be there and one day waited all day and they'll be there and they never showed up. Other than that the windows themselves I was truly happy with until this thing leaked.

The crew was extremely professional and nice to work with.  They were prompt and we always knew what to expect.  An overall wonderful experience!

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I love the door and the workmen did a good job of installing it.  They couldn't complete the job in one day because they didn't have the materials to create the outside framing of the door.  It took almost THREE months for them to get back here and complete the job.  They had several excuses for such poor service---couldn't find a matching trim, etc.  I think the project was too small for them to make it a high priority.  I don't think I would use them again, at least for a small project, based solely on this time lag (which they didn't seem to care much about).

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It went very very well. They were efficient. They were neat. They were fast. The windows worked beautifully.

unknown

The product was good.

Everything was great. The product was great to. The person who came out was extremely professional and we appreciated his time. When it came to the price it was a bit more than we had anticipated.

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They were very responsive. In the bathroom they accidentally put in a non-frosted window and they came back and replaced it with a frosted window.? They were very tidy. The windows are very nice-looking and have been holding up well. The price is reasonable for the quality you get.