Ontrack Moving

We had a nice experience with Ontrak. Office folks (Alexia) were very pleasant and communicated regularly. Folks got a little mixed up when we changed the move date by one day, but no problem sorting it out. Pricing was in the middle of quotes received. On the day of our move a 6 person crew showed up with Jonathan Andres as supervisor. They got everything loaded in one day despite having to use a shuttle to get from the house to the van on the street. We hired them for direct drive and they showed up on time the arrival day with 3 guys and Jonathan as supervisor again. Everything was unloaded, unpacked and moved into the house in 5 hours. A few items were left partially disassembled at our request as we needed to do some organizing before assembly was completed. With all the packing, shuttling, loading, unloading, unpacking and move in we had only one damaged item. A foot was broken off a storage bench but that was fixed in 10 minutes. Great job done by all.

They provided the estimate to us on the spot.

The workers who showed up were friendly but made a small job into a large job. The job was scheduled for 3 hours and ended up taking 4 hrs 45 minutes. The salesperson on the phone quoted that they would not charge double drive time but after the workers arrived they wanted me to sign a permission form for the extra charges. I had to accept the additional charges or they would not do the work. The work was performed very slowly for example, instead of using a mattress bag, they spent 51 mins using plastic wrap to rap the mattress (additional $15.75 in plastic wrap plus labor time). The general contents of the house were already moved. There was extensive time spent covering the furniture and then plastic wrapping around the furniture pads which took a lot of time. It was obvious they wanted this job to last longer to fill in their day. I used a different service to do a much larger move the following week and it took half the time. Obviously, I’m disappointed in OnTrack Moving LLC and would not recommend their service.

Ontrack Moving was the best movers and moving experience I have ever had. They were on time, careful but quick, very nice and respectful. The price was incredible for the time and service as well. I mistakenly thought 2 items were missing (they were not) and the manager was incredibly responsive and gracious when I realized my mistake. I will absolutely use them again for every future move. They service was excellent all round and I highly recommend.

Ontrack Moving was the best movers and moving experience I have ever had. They were on time, careful but quick, very nice and respectful. The price was incredible for the time and service as well. I mistakenly thought 2 items were missing (they were not) and the manager was incredibly responsive and gracious when I realized my mistake. I will absolutely use them again for every future move. They service was excellent all round and I highly recommend.

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