COLE'S CARPET & UPHOLSTERY

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Matt arrived on time and was extremely polite and professional. I received estimates from 2 other carpet companies that were $15 to $20 OVER Cole's price. I was amazed when I returned home and found the carpets exceptionally clean and no damp odor in the house. I plan to call them again and again!

He was helpful and fun to work with.

Matt arrived on time, measured the areas, and got to work cleaning some very dirty places in our carpet, including stairs. He was pleasant and professional, and quick. He finished in less than 2 hours, and everything looks SO MUCH better now. He told us that everything would be dry by morning, and it was. We will have him back later in the year when we get our place ready to put on the market.

The Big Deal said the contractor would contact me within 2 business days to schedule the service. I waited 3 business days. On the 4th day, I called and set up an appointment. I have used this contractor before. The first time, the service was great and well priced (at their regular rate). The second time, for exactly the same service, the price was nearly 50% more. I was shocked when he gave me the bill at the end of the job. So, I just paid him, then used other contractors for several years.
Decided to try this one again with the Big Deal special. In the end, given his generous calculation of measurements, it again ended up costing about 50% more than anyone else I've had clean the carpet in the last 10 years (all satisfactory cleanings). The typical price has been $120-$130 ... Cole's price was $190.
On the good side, he was punctual, claimed to use top quality, environmentally friendly cleaning solution, the carpet looked good, and he finished quickly (I had moved all small furniture, etc. out of the cleaning area so he had only a few major furniture pieces to work around).
The carpet took far longer to dry than he estimated (and longer than usual in my experience) - not sure why since the weather was nice and I opened windows, etc. In addition, one area that gets a lot of traffic and showed it, received the same treatment as all other areas. When he finished, I checked that area specifically and noticed nothing unusual. However, when it dried, I later noticed it was dingier looking than the rest. I'm sure he would have come back if I'd asked but I re-cleaned it myself.
In all, it was a decent but not great job. If it wasn't so much more expensive, I'd probably use them again because I like the option of green products. If money isn't an issue, and you want someone committed to using environmentally friendly products, this might be a good choice. However, I've had equally good service from a number of other providers in recent years.

I was happy with Matt Cole's service and punctuality. I've been using the same professional carpet cleaner for 20 years, but this Angie's List offer arrived just as I was about to schedule an appointment with him. I was pleased to be able to book a highly-rated provider at an attractive price. Matt contacted me promptly and was able to schedule a convenient time within the next two weeks. He kindly agreed to arrive a little earlier than his usual appointment time to accommodate my need to leave for work by a certain time. As we walked through the rooms to examine the work to be done, I was a little surprised that he said a certain task could not be performed (cleaning an area rug I have placed over wall-to-wall carpeting in one room), since my long-time carpet cleaner had done it with success many times. However, I trust that a professional knows his specialty better than I do, so I did not argue and allowed him to do it the way he recommended. The final results were absolutely fine.
When on-site, I asked Matt to quote me on the cleaning of four additional area rugs. He did a perfectly wonderful job on them and delivered them as promised 10 days later, again accommodating my availability.
One thing different about Cole's is that Matt does the work himself. He doesn't have an assistant so he is definitely and quot;in the trenchesand quot; paying attention to the details himself. This is a nice attribute. My final analysis is that Cole's is a quality carpet cleaner which gives reliable, professional service and delivers on their promise. I would call Matt again for wall-to-wall carpet cleaning as well as area rug cleaning.

Matt, the owner, returned call promptly, gave an accurate estimate over the phone and scheduled the work appointment. He also did the work on time thoroughly and quickly and did an excellent job on cleaning up some serious stains.

I called on a Thursday and was able to get my carpets cleaned on Saturday for the holidays. Excellent job and the carpets have never looked better. The gentleman took the time to explain what was going to be done, timeframe, and was a given a fair price. He was very efficient and professional. Very happy with the results.

Quote received on the phone seemed high, but we were having trouble finding someone who could deal promptly with the problem (urine accident on furniture). Owner/technician was kind enough to come out quickly and work around our schedule.
Cleaning process went fine, took about half a day, technician was not excessively chatty (great), but also did did not provide much info about what was being done unless directly asked, bragged about his carpet cleaning abilities and dissed competitors, review sites, etc. (somewhat annoying).
He was very thorough on the furniture, especially the sofa withe the urine accident. He soaked it with cleaner, in fact. The furniture took much longer to dry than expected. We were told a couple days, but it was more than a week, which caused a lot of stress because we feared it would get moldy. It didn't, and the urine smell never returned. So we were pleased with the furniture cleaning in the end.
With the carpet, we were less pleased. It was admittedly very dirty, and looked much better when the technician left. However a few spots were discovered remaining after the technician left (most notably a blue tempera paint stain between a bed and slider) and it was unclear whether they were missed or treated and wouldn't come out. Spots in high traffic areas returned within about a month. Perhaps if he hadn't made such strong claims that spots would not return after his work, but would if we had gone with a competitor, I would not have been as disappointed with the carpet results.
Overall, the quality seemed average, price a little on the high side. We would probably try a different vendor for carpet cleaning in future, might use Cole's for furniture cleaning.

They did a reasonable good job and are reliable. I would recommend them.

They did a good job.

Quick efficient and thorough. Provided good advice on the future cleaning of two area carpets.

I have been very satisfied with them. I rate them high overall. They are very reliable and do a good job. I will certainly use them again.

The owner does all the work from making appointments to doing the cleaning. He is a little distracted and used to do better work when his wife was helping him. Still very professional and careful cleaning.

They are very high quality.

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They were responsive and did great job removing the cat urine odor.

Everything is just as promised. They point out the spots that they may not be able to get out, and almost always do get them out. On top of everything else, they are very nice people.

I enjoyed having them come out for my carpets. He really knows what he is doing. I feel like he has been in this business for life. The carpets turned out great and there were no stains on them at all. I would highly recommend this company.

I FIND THAT MATT OF COLE'S CARPET CLEANING BUSINESS IS VERY PROFESSIONAL AND VERY DEPENDABLE. HE ALWAYS ARRIVES RIGHT ON TIME AND IS THOROUGH AND QUICK.

THESE GUYS COULDN'T HAVE BEEN NICER OR DONE A BETTER JOB. MATT COLE ARRIVED WITHIN 2 HOURS OF THE EMERGENCY, HAD ALL THE EQUIPMENT NECESSARY TO DRY, DEHUMIDIFY, CLEAN, AND RESTORE THE CARPETS. THIS TOOK SEVERAL DAYS AND HE CAME BY EVERY DAY DURING THE PROCESS. I WOULD RECOMMEND HIM VERY HIGHLY.