Rose Gardening Service

unknown

I am very pleased with Jamie. no complaints.

Company is very responsive and made very useful suggestions. He cleaned up our slope very nicely and did a particularly great job in pruning our existing shrubs and plants. The trees and plants have more shape and look healthier. This is supposed to be a one-time clean up, but we've so impressed that we've retained him as our regular landscape guy.

I hired Rose Gardening Service about 18 months ago. I have been very pleased with their work. When they started they did a complete yard cleanup. The owner, Jamie Tirado, is very involved. He trimmed my trees last February and it was obvious that he knows what he is doing. He does regular maintenance every week and if something extra needs to be done, we talk about it and agree to when he is going to do it and the cost. He is professional and reliable. I have had 4 other gardening services and he surpasses them all. I feel very fortunate to have located him through Angie's list.

Several years ago, I was looking for a professional and reasonable gardening/landscape service that could help maintain a smaller apt complex of nine units with two lawns, several trees, several camellia bushes, several landscaped areas and shrubs. Jaime was very prompt to return my call, visit the site and give us some cost estimates. Jaime has taken courses in landscaping/horticulture, so he understands how to maintain trees/shrubs/lawns. He also enjoys bonsai, so he has an appreciation and understanding of horticulture. When we wanted to start switching to lower water/native plants Jaime was also helpful with suggestions and proper care.
Over the years, Jaime and his staff person have been very good to work with. When I need something done, I can mention it to Jaime and it is taken care of. We have figured out a good working relationship where if there is an extra job - trimming a tall tree for example ore removing cactus - Jaime can quote us and we figure out a price. Jaime is pleasant, professional and good at visiting the site occasionally to follow up on his staffer. His staffer, Marcario, has also been professional and helpful. We are very pleased with this service and recommend him to other homeowners/apt owners.

Overall, the service was okay. Our gardener was nice, respectful and hardworking. The owner of Rose Gardening, however, has a chip on his shoulder and -- perhaps because of the age difference between him and I -- behaved in an authoritarian manner, making me often feel bullied or pressured to do this HIS way.

Initially, the owner was very responsive and had a can-do attitude. As the months went by, however, he became high maintenance and lax in his professionalism. Too often, he attempted to impose HIS will on me, his client.

We live in a not-so-good community and, thus, our property is gated. Each week, at the time his worker was scheduled to do our yard, someone was always home and his employee was to call ahead to let us know he was coming, so we could open the gate. This, didn't always happen. And, likewise, the person who was supposed to open the gate sometimes forgot or didn't hear the phone.

This became an issue for the owner because he said it messed up his schedule. As a result, he tried to pressure me to give him a key to access my backyard at HIS convenience. I refused. He then wanted me to leave my gate open, so he could more easily access my property. I said no. He then would call me repeatedly AT WORK -- even though I asked him over and over not to do so -- to discuss the issue or have me call home, so I could contact the person inside the house to open the gate. It was ridiculous. Everyone would've been better off simply changing the day and time of service.

Later, I decided to cut our service from four days a month to two. When I informed the owner of this change, he -- in not so many words -- told me the amount of work for what he would earn doing our yard two days a month was almost not worth his time. Additionally, he insisted that in the summer time grass grows faster and, so, in essence, his employee would be doing more work for less money. Despite this, he accepted our agreement, but became even more tyranical about his schedule.

The final straw came when I paid him for his service in April and, come June, the check had not been cashed. When I inquired about this, he said he'd look for the check. A couple of days later, he calls back to say he did not have the check and his employee said he never got it. REALLY???

This check was lost for two months -- and could've been illicitly cashed -- but until I brought it up he alleges he had not been compensated? Very irresponsible, in my view. His response to me, and quot;What's the big deal? Put a stop payment on it.and quot; This pushed me over the edge, as I was already dissatisfied with his level of professionalism. I paid $30 for the stop payment, issued him a new check and canceled our service.

They were very good. They were very easy to work with. Their prices were reasonable, and they gave good service.

They had some price increase regarding service for about two years; from about $20 for a month time to $90 a month now. We have stopped using them. We had issues with their billing services. The owner would double bill us. We started looking around to see if we could find a better service for cheaper and without having any problems with the billing. The gardener himself did very good work but we had problems with the way the owner did business. The actual service was fine but the management was not very great. We were paying $90 a month to have them come twice and now we are paying $60 a month for having a new gardening service come once a week. It works out a lot better. We will not use Rose Gardening Service in the future.

They have been out to my house a couple of times now. I have been very satisfied with the work that they have done. I had originally assigned a gardener who basically said that he would show up and ended up canceling the appointments twice. He canceled in the last minute which was really frustrating. However, the person who I spoke with from Rose Gardening Service was very helpful and it was a call made in the last minute. He came within 20 minutes of me calling him since we live in the same area to access my yard and to give me a quote. I was very pleased with him and that was the most satisfactory part. The price that I paid them was on a monthly basis. The initial visit was $140 since there was more work to be done and it was $100 for the following visits. Initially, the guy who owned the company came out and it looked like he was trying to secure the business. I was very pleased because he managed to get one of his workers to come out the same day I called. So that was great and I loved that. However, he was reluctant when I asked him during the subsequent visits if his worker could do some other work instead of just mowing the yard and doing regular yard work. He said that it involved a lot of work and gave me other excuses. I honestly wouldn’t have minded paying extra money if he had told me that it would cost more to do the extra work. Overall, I have been pleased with their work. I thought that the price was good. I would use their services in the future too.

They do a few houses on the street and they all look great. When we were doing remodeling we were not staying in the house for four months. They kept up the yard even when we were gone. I thought that was very trustworthy and reliable of them. They are a great company to do business with.

MR TIRADO, THE OWNER CAME ALONG WITH THREE WORKERS. THEY COMPLETED ALL THE REMOVAL AND TRIMMING IN APPROXIMATELY FOUR HOURS. THEY WORKED VERY FAST AND LEFT EVERYTHING IN TIP TOP ORDER.