Roto-Rooter

We had to reschedule the appointment a couple times because a technician was not available to come out. Fortunately, it wasn't a major plumping issue and we had flexibility in our schedule, so it wasn't the end of the world. However, if either of those two were not the case, then my review would be much worse. They really need to deliver the tech's as agreed upon the first time in the 4hr window. Once the tech arrived, they did a great job and fixed the problem. On the fence on whether i would call again for assistance. I believe I will give them one more chance, but if the same result happens with scheduling than I will move on to another option.

I usually dismiss rating of "F" across the board but I think you will agree this company deserves it. Found phone number and called it to schedule a service call. But, by bad luck and a single mistake in phone dialing ended up with a plumbing company.... but not the right one. I thought I had reached the reached the desired plumbing company who was on a network and was giving me a referral to one of their vendors. The stars were not aligned for I had the misfortune of reaching Roto-Rooter who I thought was this companies' vendor. Still with me? I did not ask about about charges etc. because I clearly saw their price of $99 for a drain cleanout. The two reps were punctual, clean and respectful. Problem: one blocked toilet. Everything else working fine. Ok, now it gets confusing. Estimate for work is $185.00. Hey, what about the $99 rate? I showed the guy the web page of the company I thought they were a vendor for. Ok, wrong company........my fault. Ok I'll pay the $185 since I had taken the day off work just to handle this and it was my mistake....so I'll pay their inflated fee. I need my toilet. They headed for the problem with what looked like a deluxe hand held auger. After ten minutes he retrieved what looked like cloth shreds. Still blocked and could not make any more progress. (I later determined that the cloth was the premoistened towels I used to wipe down the toilet) Tip: don't flush these! They are not paper. The toilet has to be removed. They go to the van and come back with an estimate of $335. That's not $335 total. That's $335 in addition to the $185 for a total of $520. Yes $520. Remember, this is not emergency of after hours service. I say no, I won't pay it. Like a used car salesman he comes back with "ok I 'll knock $100 off" . I could have called another company and maybe they could still come out today and maybe they would be cheaper. Yeah, I did it. I actually agreed upon a total price of $395. Toilet removed. Blockage removed. Time spent.......about an hour. The question I have for you is would you hire a company with predatory practices like this? Yes, silly me but this company has obviously told their people to put the boot on the customer's throat because they are desperate. You, the plumbing shopper need to be aware of how this company operates and make your decision accordingly. I will also be notifying the BBB and California Consumer Affairs. Thanks for reading.

unknown

They were reliable. They were done in a couple of days.