49ER Plumbing & Drain

The technician was friendly, professional, and did a good job. There was a defective part and thus the plumbing could not be tested until I could go and get the part and install it myself. I said I would pay as soon as I could get the part, install it, and test the plumbing. Soon after the tech left, I received a nasty call from the office wanting payment. Later that day the owner, Jeff came to my home unannounced, and demanded payment. He was angry and hostile. I felt bullied, disrespected, and became fearful when he wanted to enter my home. In addition, I was charged for an extra 30 minutes of work that was not preformed. Unfortunatly I have lost trust in this company and will not use them again. I paid the invoice in full, even the additonal time charge.

Estimate for the work was very good, the contractor understood the requirements of the job, asked the right questions, and did a very good job of installation. No problems developed, or call back needed. The job was done right the first time.

Job was done in the same day, which wouldn't have mattered, especially if they needed to get more parts and come back. It was done well and to my expectations as to quality and as we discussed.

They were wonderful. Very good. Answered all my questions and cleaned up after themselves. They were great. He also gave me directions on how to use the water heater and explained everything in detail.