Spotless Maids Referral Agency LLC

"Thank you [member name removed]! We really appreciate you and your business. And thank you for taking a time to write this nice review. Lidiya Dunn Founder/Owner"

"Hi [Member name], the following email was sent to you as a confirmation of service. It was sent on 11/19 and you had service the following day. We send this to all customers to avoid any confusion over the fact that we work with solo cleaners and the price is per man hour. You will also note that it clearly states that for a home of your size we normally would expect it to take about 7 man hours to complete but you had purchased only 4. Dear [Member name], Thank you for choosing Spotless Maids for your housecleaning needs !! Your one-time occupied home cleaning at XXXXXXXX [Member information removed] has been confirmed with arrival on 11/20/15 at approximately 9-9:30AM. Booked man hours on the job are 4 hours. For the size of your home 2,084 sq f being in normal condition we recommend approximately 7 hrs if the whole house has to be cleaned ( please, see notes below if time limit was requested for this job). You mentioned that you would like to Whole house be cleaned. You have pre paid for four (4) hours of cleaning through Angie's list. The name of the Cleaning Associate who will be coming to your home to provide the service is Shelby. Please, don't hesitate to ask any questions related to your cleaning requests and feel free to provide a priority list. Please Note: Price quoted per hour is per man hour. A man hour is defined as one (1) hour of labor performed by one (1) person (Cleaning Associate). If you have any questions regarding man hours or billing procedures please call the office prior to your scheduled cleaning."

"Hello [Member Name Removed] and thank you very much for taking a time to share your experience with our services. We really appreciate it and looking forward to work together in the future. Lidiya Dunn Owner/Founder 909-856-5550"

"Thank you fro your business , [Member Name Removed]! Hope to hear form you soon again!! Lidiya Dunn Owner/ Founder 909-856-5550"

"Hi [member name removed], We are sorry you were not satisfied with the service. It has been a while since we cleaned your home after reviewing the notes from the original request and booking confirmation email, we did let you know that based off the square footage of your home that we would generally need a minimum 3-4 hours for a regular cleaning. You insisted that we keep it at only 2 hours, unfortunately that was not enough time to complete everything that you requested. In regards to responsiveness rating of a C we were a little confused we contacted you as soon as we got the request and we followed up with the service with a feedback form the same day after the cleaning was done. Thank you, Lidiya Dunn Owner 909-856-5550"

"Hello [member name removed], Sorry for your housecleaning experience but the review you gave is for the wrong company, we did not clean your home we do not serve Fullerton. Thanks, Lidiya Dunn Owner 909-856-5550"

"Thank you for the review [Member Name Removed]. After seeing your review we attempted to call you to see why the rating was at a C, unfortunately we were unable to get a hold of you. Please give us a call at 909-856-5550 or email us at [email protected]. Thank you, Lidiya Dunn Owner/Founder Spotless Maids Referral Agency LLC"

"Thank you [Member name removed] for your feedback we are sorry that you are not happy with the end result, although we are not sure if it is the price or the quality that you are not happy with. We had a 4 hour limit and within that time a lot was requested: remove grease from kitchen cabinets, organize linen closet, dishes unload and load, change linens, vacuum under couch cushions, cleaned fridge/microwave inside and out, coffee maker, all baseboards and an overall very detailed cleaning throughout the home. Your scored C on the quality but no specific comments were made in regards to that scoring, we did what was requested within the time that was given. Our pricing is based off an hourly rate. We apologize again that you were not happy, but we did best that we could under given circumstances. Thank you, Lidiya Dunn Owner/Founder"

"Thank you [member name removed] for taking time to review the service you received. Unfortunately it was posted under the wrong business. We would love to provide a housecleaning for you and get a glowing review like this one in the future."

"We are sorry you are not happy but on the given circumstances we did our best. First of all you pre-paid for only 4 hours of cleaning, which we told you up front was likely not enough for a vacant home cleaning. Second of all when we spoke to you, you said the priorities are the bathrooms and the kitchen including removing the shelf and drawer liners, which is very time consuming. Then you added the windows inside and out on a two story condo and we told you we are not equipped to get the outside windows. You had told us not to touch the walls due to them being freshly painted. We had 4 hour limit followed your priorities and with all additional request you had we did what we could within the allowed time. We kept open communication the whole day making sure to let you know the progress as she was going. Sincerely Lidiya Dunn"

"[Member name removed], thank you for your nice feedback and thank you for letting us to provide the service to you. Lidiya Dunn Owner/Founder"

"(removed member name), thank you very much for your kind words. We really appreciate it. And thank you for signing up for an ongoing service. Lidiya Dunn Owner/Founder"

"We are sorry that you feel we are average, but based on your review seems like you have no problem with quality of work. Your complaint is more about one person being sent to clean your home. This has been a company policy for over 2 1/2 years which we were up front with from the beginning when it changed. Based on your pricing the cleaning associate should be spending anywhere from 4-4 1/2 hours, and your concern about cleaning time was addressed to your cleaning associate."

"(removed member's name) we are sorry that we could not accommodate your request yesterday. Due to it being purchased so late in the day and wanting it done withing a couple of hours we did not have anyone available in that area. You also needed it done by the next day when offered to have another cleaner sent we did recommend at least 4-5 hours of service due to the size of home and type of cleaning you were requesting. Based on our schedules and routes we did have a cleaner in that area on Friday to do the 2 hour service, but you said it was too late for you. Unfortunately we did not have anyone available sooner in that route. We apologize again."

"Thanks [Member name removed] for your feedback. We are very happy the service was what you were looking for. We appreciate your business and look forward to next time. Spotless Maids"

"(member name removed) , you home is almost 1400 sq ft and you limited our time to 2 hours. As we explained your home cleaning in normal condition should usually take at least 3 hours. You told us to give priority to the floors which is what our cleaner did. As you know we charge for the time spent not a specific amount of cleaning. Sorry this did not work out for you."