Spotless Maids Referral Agency LLC

"Thank you [member name removed]! We really appreciate you and your business. And thank you for taking a time to write this nice review. Lidiya Dunn Founder/Owner"

"Hi [Member name], the following email was sent to you as a confirmation of service. It was sent on 11/19 and you had service the following day. We send this to all customers to avoid any confusion over the fact that we work with solo cleaners and the price is per man hour. You will also note that it clearly states that for a home of your size we normally would expect it to take about 7 man hours to complete but you had purchased only 4. Dear [Member name], Thank you for choosing Spotless Maids for your housecleaning needs !! Your one-time occupied home cleaning at XXXXXXXX [Member information removed] has been confirmed with arrival on 11/20/15 at approximately 9-9:30AM. Booked man hours on the job are 4 hours. For the size of your home 2,084 sq f being in normal condition we recommend approximately 7 hrs if the whole house has to be cleaned ( please, see notes below if time limit was requested for this job). You mentioned that you would like to Whole house be cleaned. You have pre paid for four (4) hours of cleaning through Angie's list. The name of the Cleaning Associate who will be coming to your home to provide the service is Shelby. Please, don't hesitate to ask any questions related to your cleaning requests and feel free to provide a priority list. Please Note: Price quoted per hour is per man hour. A man hour is defined as one (1) hour of labor performed by one (1) person (Cleaning Associate). If you have any questions regarding man hours or billing procedures please call the office prior to your scheduled cleaning."

"Hello [Member Name Removed] and thank you very much for taking a time to share your experience with our services. We really appreciate it and looking forward to work together in the future. Lidiya Dunn Owner/Founder 909-856-5550"

"Thank you fro your business , [Member Name Removed]! Hope to hear form you soon again!! Lidiya Dunn Owner/ Founder 909-856-5550"

"Thank you [Member name removed] for your feedback we are sorry that you are not happy with the end result, although we are not sure if it is the price or the quality that you are not happy with. We had a 4 hour limit and within that time a lot was requested: remove grease from kitchen cabinets, organize linen closet, dishes unload and load, change linens, vacuum under couch cushions, cleaned fridge/microwave inside and out, coffee maker, all baseboards and an overall very detailed cleaning throughout the home. Your scored C on the quality but no specific comments were made in regards to that scoring, we did what was requested within the time that was given. Our pricing is based off an hourly rate. We apologize again that you were not happy, but we did best that we could under given circumstances. Thank you, Lidiya Dunn Owner/Founder"

"Thank you [member name removed] for taking time to review the service you received. Unfortunately it was posted under the wrong business. We would love to provide a housecleaning for you and get a glowing review like this one in the future."

"We are sorry you are not happy but on the given circumstances we did our best. First of all you pre-paid for only 4 hours of cleaning, which we told you up front was likely not enough for a vacant home cleaning. Second of all when we spoke to you, you said the priorities are the bathrooms and the kitchen including removing the shelf and drawer liners, which is very time consuming. Then you added the windows inside and out on a two story condo and we told you we are not equipped to get the outside windows. You had told us not to touch the walls due to them being freshly painted. We had 4 hour limit followed your priorities and with all additional request you had we did what we could within the allowed time. We kept open communication the whole day making sure to let you know the progress as she was going. Sincerely Lidiya Dunn"

"[Member name removed], thank you for your nice feedback and thank you for letting us to provide the service to you. Lidiya Dunn Owner/Founder"

"(removed member name), thank you very much for your kind words. We really appreciate it. And thank you for signing up for an ongoing service. Lidiya Dunn Owner/Founder"

"We are sorry that you feel we are average, but based on your review seems like you have no problem with quality of work. Your complaint is more about one person being sent to clean your home. This has been a company policy for over 2 1/2 years which we were up front with from the beginning when it changed. Based on your pricing the cleaning associate should be spending anywhere from 4-4 1/2 hours, and your concern about cleaning time was addressed to your cleaning associate."

"Thanks [Member name removed] for your feedback. We are very happy the service was what you were looking for. We appreciate your business and look forward to next time. Spotless Maids"

"(member name removed) , you home is almost 1400 sq ft and you limited our time to 2 hours. As we explained your home cleaning in normal condition should usually take at least 3 hours. You told us to give priority to the floors which is what our cleaner did. As you know we charge for the time spent not a specific amount of cleaning. Sorry this did not work out for you."

"[member name removed], sorry this did not happen the way you would like. We do charge hourly so your charges were based on time not amount of cleaning. Tracy was there four hours and was under the impression that was a limit. We are more than happy to return and complete additional cleaning to your specs but would have to charge for that additional time. We would waive the normal two hour minimum in this case so if an hour or so more would do the job we can set that up. The Cleaning Associate has been with us for a couple of years and normally gets great feedback from the customers she serves so I know she is productive with her time."