Hart Environmental, Inc.

Erin was very friendly and professional when we first met. She had contractors show up unannounced. Luckily I was there and could let them in. I have immaculate wood floors and when I returned there was a big blotch of discoloration on the floor which would not come off with rubbing or hardwood floor cleaner. Erin said that they covered the floors and showed me a picture, but obviously beforehand or in the clean up something happened. About a week later when we tried to clean it again, we were able to gently scrape it off. I still have a mark but it is not as noticeable thank goodness. Her email responses were very defensive and she would not entertain the idea that it was the worker's fault. I live in a condo and the HOA was paying for the mold removal but as I am the owner of the unit who had the mushroom growing in my ceiling, I requested to have a copy of the report stating the type of mold and what was done to remove the mold. I have asked four times now and have not received this information. It is important to have for obvious reasons. Once Erin got the job, her response rate went down to almost zero. I gave her a D as I have no idea if she took care of the situation correctly as I have no report.

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