Universal Builder Co. Los Angeles

I am beyond happy with my new roof, thanks to Universal Builders! From start to finish, the entire process was smooth and stress-free. The team was professional, efficient, and incredibly knowledgeable. They took the time to answer all my questions and ensure I was comfortable every step of the way. The quality of the roof is exceptional, and I can already feel the difference in my home. I highly recommend Universal Builders to anyone in need of roofing services?truly a top-notch experience!

The roofing team was professional, efficient, and incredibly skilled. Robert, in particular, went above and beyond to make sure I was fully informed and satisfied throughout the entire process. His dedication to quality and customer service really stood out. I’m amazed by the final results, and I’m so happy I chose Universal Builders. Highly recommend them for anyone in need of roofing services!

Our experience with Universal Builders was excellent. Work was completed in a timely manner thoroughly and professionally. We are very pleased with the results. Many Thanks to Mike S, Tony, Chris, Alfred and Ash who worked with us directly and to the crews who Reset our roof and cleaned up daily before leaving.

I absolutely love my traditional tile roof! It adds such a classic charm to my home, and I feel confident knowing it will last for decades with minimal upkeep. The insulation is fantastic, it keeps my house cooler in the summer and nice and warm in the winter, which has even helped lower my energy bills. The installation team did a wonderful job, and I appreciate the quality craftsmanship. It was a bit of an investment upfront, but knowing I wont have to worry about replacing it in my lifetime makes it well worth it. If you want something beautiful, durable, and long lasting, I highly recommend going with tile roofing!

This company earned all my trust and admiration when they quickly and efficiently replaced my entire roof. I originally noticed a few leaks in the ceiling located in my bedroom as well as multiple areas of our dining room. My family and I had been going back and fourth with a few other companies in the area, however, they were unable to give us a satisfactory estimate that fit our needs. Universal Builders gave us a quote that fit our budget while also addressing all of our concerns. Once the inspections were done, they quickly got to work and we?re able to provide us with a brand new professionally installed roof. I would highly recommend hiring them as we were very pleased with their work!

Couldn’t have asked for a better job done. Top tier customer service throughout the whole process and at a price that we couldn’t deny. The timing was just enough for us not to have to make any judge adjustments in your family schedule. I would totally recommend this group to anyone who is looking to repair their roof, quality, speed, customer service 🫶🏾

Quick estimate friendly people job was done quick

The work was scheduled and completed within a few days. No problems with the new roof 2 years later. The only downside was that they left a sattelite dish hanging on the side of the house and didn't notify me of it.

They were very professional and did exactly what I wanted without any additional headaches or add ons.

If ANYONE is considering using this business for anything, do not just walk away -RUN! I was forced by this site to add a star rating. If it were up to me alone, they deserve a minus 5 star rating! At the very minimum they deal in deceitful business practices and at the worst their activities are criminal in intent. I, reluctantly, signed a roofing contract with them and gave them a down payment to secure their business. Then for the next 8 months I suffered through a series of bait and switch tactics as they changed quote after quote. When, finally they place a building permit on the side of my property and promised to start work the very next day, I received a call telling me they could not proceed without securing another $19,000. I blew up, cancelled the contract, and demanded a full refund. For the next 3 months Universal Builders ignored my demands, ignored my attorneys demands, and forced me into a small claims lawsuit. Once they were served with court appearance papers, they at finally decided it was prudent to pay what I was owed, rather than have any record of a court case they would have surely lost. The fact that I was pushed to this level just to recover the monies I was owed, should tell you everything you need to know about these disgusting people. D. Wxxx { https://yxxx to/Uxxxxxxxx

We found a leak in the ceiling of one of our rooms, traced to rain seeping from a small area in the roof section overhanging a small balcony. On October 6, 2023, we contracted Universal Builders in Glendale for repairs. Even though the leak affected a small area, the representative recommended repairing a 500 square foot section. The contract, valued at $10,750, required a $1,000 down payment and set a start date of October 12, with completion by November 12. This timeline was critical because of a planned party on November 4. Henry from Universal Builders assured us the work would be finished in a few days. However, the start date was pushed to October 28, ostensibly due to scheduling conflicts with the Pasadena City Building Inspector, with a promise to finish by November 2. Despite these assurances, the project remained incomplete on November 4, and a large ladder was still on-site during our party. On November 8, Henry claimed the project was completed and requested the final payment, which I withheld pending evidence of completion. Pictures provided by Henry showed only partial work, and the unpainted wood I pointed out to him required additional follow-up. On November 14, after painting the wood, Henry collected a $7,750 check, stating the final inspection by Pasadena City Inspector, for which I had paid, was scheduled for November 27. On November 29, he demanded the last $1,000 without proof of inspection. I requested to see the inspectorâ s report and after several communications, I received a form from Universal that showed a checked off mark (no inspectorâ s name or signature) and an unsigned 30 year warranty certificate (the warranty form was sent again with only a first name on the signature). The final check for $2,000 was mailed on December 14. On December 20, after moderate rain, the original leak reappeared. Henry requested photos and promised another inspection. He then called and said they put some tar on and it is fixed, though we did not see anyone coming by. Despite assurances that the issue was resolved with additional tar, the leak recurred with the next rainfall on December 30. The entire process, marked by delays, unmet promises, and recurring issues and shoddy work, highlighted the unprofessional handling of our roof repair project by Universal Builders. I finally had another roofing company come and inspect it (the photos show the shoddy job that was done) and redo the repair at an additional cost. I am pursuing this matter with California Contractor Licensing Board to recover the money from Universal.

This company was heaven sent they helped me put a roof over my familyâ s heads.

I would not recommend them to anyone. They are not professional and they took advantage of me because I am a single woman.

Nice to have a contractor get the job done on schedule. Imptessive!

Was very satisfied with the work brandon guided me with the whole process and always kept me informed with what was going on and constantly updated Leo was also a great help I Would highly recommend this company truly made me feel like I was in good hands and apart of the universal family

Service was quick. Always showed up when they said they would. Workers doing the job were friendly and good at explaining things. Brandon and Mike were great in coordinating the project and keeping us informed.

I would highly recommend this company to whomever wants to get there roof done.

Everything went perfectly the finished the project in my satisfaction. All of the workers starting from the crew and ending off with the project managers was amazing. Chris and Keven helped me out alot, they were heaven sent.

This was the best company I've ever worked with. I would highly recommend this company. Chris and Kevin were wonderful project managers.

Well done!

This company was very good at what they do. I would highly recommend them to whoever wants to get there roof done.

Because I needed only a repair after a tree limb damaged the roof, many roofers either would not bid or I would have to wait for any repair. Universal did the repairs over several days by sending over crews after they had finished a prior job. Worked out well.

I would highly recommend this company to whomever wants to get there roof done.

It was a wonderful job Chris jake and Andrew helped fulfil my Dream roof.

This was the best company Iâ ve ever did business with they were very professional in every aspect of the job from beginning to end. Chris and Jake took care of the whole project and made sure everything was done to my satisfaction.