Payless Kitchen Cabinets & Bath Makeover

If you're going with Payless then be forewarned there is multiple different installers for each step, the project managers don't come on site so it's hard to get a clear picture of the actual project/steps, and its going to be a long process with terrible communication. I was really trying to give Payless the benefit of the doubt, as I thought they were going to salvage the terrible experience thus far, but we are in week 5 (lost one week at no fault of Payless), but we were just told by the installers they were out of stock for the cabinets that we confirmed we needed 3 weeks ago; and this was the end of the rope, because we were already promised cabinets that we found out were NOT even offered (and these were the replacements!). This is just the most recent issue on top of countless others (described below). The project management and communication from this company thus far has been extremely frustrating to say the least. Every step of this project has felt so difficult. To solve they should: (1) to actually have the Project Managers be on-site at times, instead of making the Project Managers rely on photos, calls, texts, and being subject to the Supervisor review (which is what one of our PM's told us - they have to send everything through their Supervisor so its takes a bit to get answer on some key items), (2) teach the Project Managers how to actually foresee management and send scheduling ahead of time, and not rely on the clients asking for the schedule and next steps constantly; and (3) not having multiple installers come on-site (some of which don't even get specs on your kitchen from the PM's). Here is an overview of process/events: SALES - On 07/04 we met with the Sales rep Anthony, who was very thorough. After signing on 07/04, we waited to hear back from Payless and they got back to us a week later. We did find out we were promised two things during this process that aren't available. However, Anthony helped us remedy and stepped in when we were having communication issues with the PM's and helped us resolve a change order issue. MISSED DEMO - The missed date pushed us out another week. After frustratingly asking for updates all day we were told later that it was the installer having an family emergency.... honestly seemed like trying to find an out since we were waiting all day for answers. But, we said okay - we understand because how can we ever validate that. WRONG LOCATION FOR MATERIALS - We went to the initial location provided by our Project Manager for the backsplash confirmation, and they sent us to the wrong place, then we went to the second location and the location had never heard of the backsplash in question. For two days we asked the PM to resolve the materials/where we can see them, and its started feeling super sketchy. Finally, I reversed search the image and found the location where the actual backsplash was located, so we went to see it on our own accord. We never got an apology for the multiple locations we were sent to or an explanation for the discrepancy. They've switched project managers for us, and the second one has been better when communicative. However, it feels like we are still needing to reach out to get anything done. Generally, we've also been having issues with receiving change orders, or descriptions on information to confirm. While I understand change orders, it takes a long time to receive clarity on any requests for additional items that should be easy to turn! E.g., estimate for additional paint, estimate for a waterfall with line items, comparison in pricing for two backsplashes (that had the pricing listed on it), etc. I will continue to update this review as we are still an estimated two weeks out from finalizing the kitchen and hoping something will give. DO NOT USE THIS COMPANY!!!! Updating my review since we were supp...

Trust me when I say go with another contractor! To provide context, Payless Kitchen recently remodeled my kitchen including installing new cabinets, a new island, and counter tops with a full quartz back splash. I won't focus on the numerous delays but rather the end result, which leaves a lot to be desired. One of the more significant problems are the rust like brown spots on a WHITE (capitalized for emphasis) quartz countertop, which Payless has admitted are sealed underneath the counter top. Yes, they installed a counter top that has visible defects in my home. They offered $500 as a remedy without an offer to replace the defective product they installed, despite my immediate notice of the defects and their confirmation. I think its important to call out for potential consumers that this is one among many concerns. A few others are the discoloration that is already taken place on the full quartz backsplash and additional electrical work that will need to take place (i.e., they broke the mounting straps on two electrical receptacles). I will repeat the advice I rendered at the top of this post, Do not go with Payless Kitchen for your home remodel project!

I am over the moon with the makeover my kitchen got, all thanks to Payless Kitchen Cabinets and especially Kamal! Right from the get-go, Kamal was like a breath of fresh air. His knowledge, patience, and genuine effort to get what I was looking for was something you dont see every day. He walked me through their amazing range, sharing tips and ideas that really spoke to what I wanted for my kitchens look and feel. The cabinets we ended up choosing are simply stunning, and the whole installation was a breeze with Kamal overseeing everything. My kitchen now feels like a piece of art, a place where I just love to be. If you are thinking about giving your kitchen a new lease on life, definitely check out Payless Kitchen Cabinets, and dont forget to ask for Kamal. His dedication to making customers happy is just something else!

Nothing but issues with ** known as Payless Kitchen And Bath. the company was unprofessional, with multiple instances of missed appointments. The coordinator was rude, while the first installer was disrespectful. The second installer lacked expertise, resulting in damage to the shower pan. The coordinator initially wanted me to pay for the mistakes, but later offered to send a new pan, which turned out to be the same one, only repaired to look new. I suspects the company of trying to deceive them again by claiming the bank never released funds. I still have issues with the insulation of the tile. The consumer provided the following when submitting the Complaint to BBB