GLEN WEST MANAGEMENT CO

Overall I have found living here stressful and detrimental to my emotional and physical health. Management companies are REQUIRED BY LAW to inform perspective tenants of smokers and the apartments in which they live. This is to allow the perspective tenant to make an informed decision prior to signing the Lease. I later learned Sarah had told the recently new tenants who had moved in to the apartment below me they were allowed to smoke. I approached Sarah via phone as well as in person. She informed me the building doesn't lay with in the City of Glendale limits. Through my research online as well as a trip to the City of Glendale Zoning, Building and Planning Department and the Fire Marshall, I learned what Sarah had stated was incorrect. The Smoking Ordinance does apply to this address. The smoking by the tenants continues today outside and within their apartments even after my continued oral and written complaints and the City of Glendale notification. Since I was locked into a year lease I felt I had few options. There has been a tenant who struggles with mental health issues for quite some time, since before I moved here. The behavior has been addressed over the years by the tenants of this building as well as tenants from neighboring buildings. The Glendale Police have responded many times. Though the conduct and behavior has quieted some. There are still times of disruption of the peace and calmness. There continues to be verbal outbursts and behavior which directly concern the health and welfare of neighboring tenants. Glenwest management has been notified of this over the years through phone calls, in person contact and through letters and notes. The most recent issue addressed are the rodents in the crawl spaces. After no action was taken by Glenwest I felt the only option I had available was to notify the LA County Public Health Department. Action followed with in a day or two and the exterminator currently is continuing services for trapping and removal. Though I want to think Nick (the owner), Sarah (owner's wife), Francisco (site manager), George (owner's son?) and the rest of Glenwest employees and staff mean well I find it sometimes hard, as a tenant to think they do. Maybe they are a new business and still have some learning to do? Most of the staff and employees do not speak English fluently. This creates many communication errors. Glenwest talks the big talk but I found it is difficult for them to follow through with their talk. I will not knowingly refer anyone to them. Though I leave on a bitter note, I wish future tenants better health and peace of mind than I. This just didn't turn out to be the right site for me.