Carpet Wagon

Customer service was impeccable! Eva was so helpful and answered all my questions. I am so thankful for the quality of the materials as well as installation. Love their promotions for installation and 0% interest up to 1 year! The simplicity of the entire experience was incredible. From the options of wire or wood lazy Susan to quartz or granite countertops to the fine design of the custom cabinets, each detail and design was pure quality. I highly recommend Carpet Wagon for your next remodel!

What impressed us most was his professionalism and punctuality. His crew arrived on time, worked efficiently, and kept the workspace clean and organized. The project was completed within the promised time-frame, and the results exceeded our expectations. Very reasonable pricing and quick scheduling

This company is by far the worst company on the face of the planet! They are very dishonest, they will over inflate their prices to make you think you're getting a substantial discount just so you can do business with them. They will keep your $1000,00 deposit even after you cancel with them. Then when you fight to get your money back and make a complaint against them to the BBB, they will lie and cheat and falsify documents you didn't sign, and then when you call them on their deceit they sends in a different document. Apparently this company is hard up for money that they will still your deposit even after canceling with them even after never performing any work in your home! I will go to every news outlet to put this company on record that they are stealing your hard earn money out here without performing any work in your home people. If you don't believe me. Read their reviews the bad reviews are the people you should listen to, everyone is not telling the same lie. Next step... going to every news channel who will listen and provide them with the falsified documents they tried to say I signed and how they refused to refund my $1000.00 deposit even after I cancelled and no work was performed!!!! See attachments that I canceled prior to the January 29, 2024 period they specified. I cancelled on January 27, 2024 and they still kept my deposit and no work was performed in my home! This company is very dishonest and here are the documents to prove it. First document they presented to the BBB I didn't sign but they presented it as if I did. Then when I reported to the BBB that I did not sign that document they sent this second document with words removed from the document. As you can see in the text message this project was cancelled on January 27, 2024 in writing. Count your days Carpet Wagon DBA Payless Kitchen Cabinets!!! They are not a good company to do business with. They are not trustworthy and they will keep your $1000,00 deposit even after you have cancelled. No work was done on my property yet they kept my deposit after I cancelled the project. The pictures speak for themselves!

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Carlos and Avo did a great job. This was a major undertaking and it went very smoothly with very few problems. Any problems that did arise were taken care of in a timely matter. The house looked beautiful when they got finished and we were delighted with the craftsmanship. I would recommend them to family and friends.

I recently got carpet installed in my three bedrooms, I had been shopping around and came across these guys. I went and visited their showroom in Glendale and had an excellent experience, they helped me find the carpet I like at the right price, then sent the installers who did a great job first time out. I highly recommend them. Will use again.

Delivery dates never were accurate.  Follow up never happened unless it was us calling Carpet Wagon.  Reasons were never given or even discussed on WHY DATES WERE CHANGING EVERY WEEK.  Even the day we called to hear them say on 8/21 the carpet remnant is here in our facility READY & COMPLETED..... resulted in them saying you cannot come get it today it must be tomorrow 8/22.
IRONICALLY..............on the wall above the desks was a quote from VINCE LOMBARDI....WHAT IT TAKES TO BE # 1
poor customer servicepoor follow up on all detailsno explanations given for delivery date changes over & overno acknowledgement of poor performance by their CompanyJUST KEPT LEADING US ON.....over & over
Delivery of a remnant took from June 2nd to August 22nd..................

I don't want another elderly person to go through what I experienced with this Company and if I can save one person from that type of customer service I will.  That is WHY....I JUST JOINED ANGIE'S LIST...............to prevent this from happening to anyone else.DOROTHY GUTHRIE  placed order & paid for carpetsJune Guthrie Brennan  daughter picked up and actually had to drive 300 miles to Bakersfield to deliver due to Carpet Wagon's delays.

THEY WERE NOT VERY RESPONSIVE, NOT AT ALL PROFESSIONAL, THEY COST ME AN EXTRA FIVE HUNDRED DOLLARS FOR BREAKING MY SECURITY SYSTEM, THEY LEFT AN INCH STRIP BETWEEN MY WASHER AND DRIER THAT SHOWED JUST FLOOR , AND AROUND THE BASE BOARDS A QUARTER INCH STRIP SHOWED JUST FLOOR THAT THEY DIDN'T MEASURE CORRECTLY. I CALLED THEM TO COMPLAIN, AND THEY SAID THEY WOULD SEND THEM OUT TO LOOK AT IT AND THEY NEVER SHOWED UP. AND THEN I REPORTED THEM TO THE BETTER BUSINESS BUREAU AND THE SERVICE LIED AND SAID THEY COMPLETED THE REPAIRS.

I called the next day and they said someone would come out. They never did. I waited 2 weeks and called again and they said someone would come. Another month went by with nobody, so I called again. This fiasco went on from the install in July until Sept. when I finally called the BBB and reported them. They then lied to the BBB and said they had fixed the problem. I called again in Oct. and they said someone would be out, but they never came. I took a day off of work each time they set an appointment and then they didn't show up or call. It took until March and a manager finally came out. He said they would fix it. Another month went by and nobody. I finally got them to fix it in April. This was horrible. I would never recommend them to anyone.

The tile was fine and the installers were good but the company ordered the wrong type of floor and only partially finished. They lied about ordering more flooring for us because we never saw it. They never completed the edge of the floors to make them even and it took them about three times longer than what it should have to get the rest of the parts and to finish.

Mike, the estimator, "miscalculated" his measurements. As a result, the company wanted another $1400 to complete the work. Also, the floor crew was (incorrectly) told that we would put the molding on. The company wanted another $500 to complete the job. Mike promised a floor plan, which he never gave us. Clearly, he was pulling a bait & switch routine, in order to increase the costs. We had to haggle back and forth with him and Dominic to lower the charges incurred for THEIR ERRORS. A terribly stressful experience. I have no confidence in these people at all. In the end, we still had to pay $1400 more than was estimated. Bad, bad experience.

The carpet quality and installation was fine. However, the installation was delayed because the team showed up with the wrong padding and I had to reschedule. Both times they came several hours late; in fact the installation that was supposed to take place around 3 p.m. on the final installation day did not take place until well after 7 p.m.

We're happy with the products, but not the installation of the tile.

I THINK THEY DID A VERY GOOD JOB OTHER THAN INSTALLING THE TOILET BECAUSE IT HAD A SLOW LEAK. I HAD TO BRING MY PLUMBER IN TO FIX IT. THEY WORKED FAST. THEY GOT OUT THE OLD ORIGINAL FLOOR TILES QUITE EASILY, AND IT JUST LOOKS SO MUCH NICER.

THEY WERE PROS. THEY WERE IN AND OUT QUICKLY. THEY CHARGE A FEW MORE DOLLARS TO MOVE YOUR FURNITURE, BUT THAT WAS OK. WE DID IT OURSELVES. THEY WERE VERY POLITE. THEY WERE VERY BUSINESSLIKE IN THE WAY THEY CARRY THEMSELVES. THEY CLEANED UP BEHIND THEMSELVES VERY WELL AFTER THE JOB WAS FINISHED.