R Haupt Roofing Construction

Wonderful! We hired Haupt 2+ years ago now. Haupt was responsive and quick to answer questions during the estimate phase. Once hired, the team was super well organized, quick and did a nice job. Kept the job site clean too! The roofs look wonderful, and we have had no issues.

• Bottom line: Haupt roofing damaged my condo, and refuses to compensate me

Details:

The owner's son inspected the roof of my building and my rental unit directly below and gave the estimate to repair the leak.   I told Haupt that two days before the date of the job I was having the unit professionally cleaned, and that the day before the job the tenant was planning to move in. I asked if that would be ok.  Haupt told me that was fine, because "Other than noise, it shouldn't effect (sic) her."  The foreman on the day of the job inspected inside the unit.  Both the owner's son and the foreman when they each went into the unit on separate days, could readily see the unit was an open beam tongue-and-groove cathedral ceiling.  But the men doing the job on the roof seem to not have been aware that it was an open beam ceiling and it was necessary to take precautions.  Accordingly, as pictures 1-4 show, their work caused the unit to be heavily soiled with roofing debris. Every surface of the entire unit was also coated with a fine film of black dust. 

While the owner was at first apologetic and asked how he could correct the situation, as soon as I told him a week later on October 30 that roofing debris was still falling down into the unit, he stopped communicating with me.

I decided to wait an extended period of time to see if the debris stopped falling down.  It continued to fall. (Picture 5 is from January 2013 and picture 6 is from February 2013). You can literally see in picture 7 from September 2013, pebbles stuck in a ceiling groove, waiting to fall. This was the case all over.
 
I could not find anyone who had a solution they would guarantee would work.  Haupt offered none either.

A year after the repair, on Oct. 23, 2013, I wrote to Haupt but didn't receive a reply.

On March 17, 2014 and then again on March 27, 2014, I sent Haupt an itemized receipt for my damages to date, but received no reply.

On May 2, 2014 I sent Haupt pictures (8 and 9) my tenant gave me of big pebbles that had just fallen onto her nightstand and pillow.  I asked that Haupt provide me with the name of its legal counsel. I didn't receive a reply.

On August 26, 2014 I wrote to Haupt that I would be filing a claim against themin Small Claims Court.

On August 27, 2014 the owner of Haupt wrote back. He was unwilling to address my concerns, and concluded "Jerry find yourself another past time other than e-mailing threats"

On August 28, 2014 I wrote back asking for a copy of the contract Haupt claimed that I signed, which did not match the copy of the contract I had in my possession. Haupt did not reply.

In April of 2015 an especially bad debris fall (see picture 10) impelled me to try a contractor's proposed but not guaranteed solution, which cost $700.  Hopefully it will permanently stop the falling debris.

Now that the three year statute of limitations is nearing for filing a lawsuit, I am posting this review and will be forced by Haupt's stonewalling to proceed with all legal remedies available to me.

unknown

They were just great. We were just very, very happy with them. We practically had an expensive roof and it was two blends. They had to make sure it was done right. On a Sunday morning, we got a knock on the door. The foreman said that he was a little concern that it might be going to rain because they already ripped the roof off. He said that he is going to send two of his men to put heavy plastic all over our roof. We were very impressed by that. It didn’t rain but they didn’t want to take the chance. We wanted good quality. We’ve heard good comments about them and that’s why we chose them.

Agree with the other reviewer that the price quoted was drastically different than the final invoice, and it took a long time for them to schedule the work- over a month. I had asked them to at least tarp the roof in the meantime and on the final, already inflated invoice there was a charge of $350 for the tarp. Ridiculous. AVOID I wish I had seen the earlier posts about their overcharging.

it went well

An good

After recieving several additional bids on the job I choose to use a different contractor.  The price quote between Haupt and the contractor I chose was only a few dollars.  My decision not to use Haupt was based on some of the materisl choices and not on what Haupt's work quality.  A neighbor of mine had his roof replaced by Haupt and was very pleased with the worl.

We were originally quoted a price of just under $5000.  Once they finished, they presented us a bill close to $20K!!  There had been a need for replacing some of the wood, in fact they had replaced all the wood on the framing for the roof in our garage.  However, they never said anything to us about it or that there would be a significant increase in the price.  Had they discussed the need for wood replacement, we would have opted for them to complete the house but since the garage is a separate structure, we would not have had them do it at that time.  But they did not give us that option.
Additionally, they replaced the facia boards on the house and placed it so the 'ugly' side of the wood showed and used short boards on the front of the house and long boards on the back.  They left nails all over our yard and inside our garage.
We expressed significant unhappiness with the price difference and finally settled on a price of just under $15K (3 Xs our quote).  Their representative did admit that they needed to change their pricing for jobs where large amounts of wood needed to be replaced.
I will say that the roof was replaced just over 8 years ago and we've never had a problem except with some of the facia board needing replacement but the lack of communication resulting in a bill that was almost 4 times the original quote soured any thoughts of this company.

They arrived on time each day.  When they were finished daily, my yard was immaculate.  My home has about 3000 square feet and they completed the job in 2 1/2 days.  Every aspect of our interaction was perfect.

They did a very good job.

They are very easy to work with. They are prompt. If I have a leak or a problem in any of my buildings, they are out the next day to fix it. Their service is great!

Very detailed and professional quotation of the work to be performed including a detailed explanation of the experience of the main managers of the company.
The work was done on time with a very friendly team that were very experienced tile roofers.
Al the trash was cleaned up and the work was done very well.
All my expectations were meet or exceeded.

The work was performed efficiently by a hard working crew.  It took about a day to remove all the previous layers of shingles, most of a day to repair boards that needed to be replaced in preparation for the initial construction inspection, and most of a day to put on the new shingles and flashing.  The finished job looks very nice.  I am waiting for the first rain storm to see if it provides a perfect seal. 
The yard was cleaned at the end of each day.  The final clean up was excellent.
There was good communications with Curtis, the person who estimated the job.  He visited the job site several times during the project.
The project manager, Jim, was also accessible to work out details of the job.
Although there is a coupon on Angie's list, there are other coupons available that are better.  Check with the estimator after receiving the estimate to see if there are any other current coupons. 

I got a recommendation from my neighbor to use Haupt.  I had a few problems but they were discussed with me by the owner.  I don’t know how the quality is yet.  I had a little problem with the salesman but the guys that put the roof on were good.  Someone in the office listened to me when I had a problem; that was good.  I haven’t had a roof put on in 20 years so I really have nothing to compare it to.  I probably would use them again.

They were accurate and they were professional. The price must have been good.

After receiving an initial quote, I sent an email with some follow up questions regarding some of the line items in the quote when comparing with a couple of other quotes that I received.  I never heard back.  The price of the initial quote was very competitive, but one of the other contractors who did respond to my follow up questions ended up matching the price quoted by R. Haupt so I went with them. 

They gave me an estimate. Everything was was done according to the estimate and they cleaned up after themselves.

Very good, on time, cleaned up job site when completed

Came prepared and was perfectly on time. Super friendly. He took pictures while on the roof and showed me the issues when he came down. He also found an additional problem with the windows that could contribute to future leaks and that I would need to call someone out for that. He then proceeded to tell me if my husband was handy, it was an easy fix. I opted for him to repair the roof. Upon completion, he informed me that he had silicone on his truck and went ahead and fixed the window. What? Who does nice things like that anymore? Haupt does, that's who. They are now my one and only roofing company.

I had to wait on my job as their schedule was full. They did arrive on the revised date as promised, on time. The crew was experienced (Haupt employs its own crews, not casual labor); company had a project manager who visited at least once a day to check the work. The crew showed up each day on time, did their job, and cleaned up afterwards. The job was completed one day faster than estimated. They cleaned up the site when finished. The cost was about in the middle of the several bids I obtained.