Cbeyond

Ever since we started using Cbeyond, we?ve been experiencing series of problems. The phone keeps cutting in and out, the internet drops at every 10 minute interval. We?ve been their customer since October and the longest we?ve gone so far without any problems is 3 days. Yes 3 DAYS. Every time we call them, the hold time is usually 20 minutes, and the only thing they can say is, ?I will call our tech support.? When we sign the contract, what the sales rep. Paula promised was that they would provide excellent service. So far we haven?t gotten anything that is even close to service, if NO service at all. They never follow up, and can?t seem to keep their promises. Our business is now dealing with a significant profit loss and many angry customers because of Cbeyond. In order to return phone calls from our customers and to make up for the loss, now we have to open our office on weekends. We are currently seeking legal action in order to rescind the contract and for a full reimbursement for the amount we had to pay for their services. If you are a business owner and are looking for a service provider for your business, stay away from Cbeyond.