AMERICAN CITY PEST & TERMITE INC

I've been using them for 30yrs they are very extremely reliable Darin Green is very excellent he over sees the team on he is the supervisor.

The termite inspector was very professional and explained everything. I was afraid I might need to tent the house, which would have been a huge hardship but the inspector was very honest. I felt no pressure to spend more than what needed to be done to deal with our termite problem so we got spot treatment. The termite exterminator that came out was also professional and explained what he was doing. I have already recommended this company to a friend.

It went great! I've used them many times before, they are my go to for pest control services. The guy that came out today, Jesus, was extremely thorough and helpful also! This company is professional and knowledgeable and expedient. They also do call backs after work has been done. I would highly recommend them to others.

Front office very friendly and efficient in scheduling. Termite inspector, Darin showed up within promised window, and did a thorough job inspecting every area of my home, both inside, outside, and perimeter wood fencing. He was extremely knowledgeable, experienced, approachable and friendly and also very honest in letting me know exactly what was needed, without over-selling or upselling me. I was terrified that when a termite company would see any sign of termites, they would go straight to insisting on tenting, but Darin explained to me that it is all about regular maintenance. If you spot treat areas of infestation, the product they use will spread among the colony and destroy them. If this is done regularly, you can avoid full blown infestations that require tenting. So happy to get such an honest insight! After Darin left, I was provided a thorough report, and the following week I was scheduled with Remy, who also came within the promised time window. He was also very friendly and knowledgeable, and took care of all the spots Darin marked. Remy also noticed I was doing some remodel work, and generously offered to treat some new areas that were discovered after demolition. This company made a great impression on me - professional, experts and good-hearted, hard-working people.

Very well. Although I still see a couple (and they have a 30 day guarantee, so I will call them to come back out again next week), the big infestation is gone. Greg, my service technician, was very prompt, very pleasant and very professional! Thanks

I just had my home fumigated by American City Pest and Temite and their subcontractor Quality Pest Services. The superior execution and follow up service they provided is truly reminiscent of a by gone era-where a provider not only executes beyond what was agreed to and contracted for, but also provides follow up service in a similarly exemplary manner. Times have changed. It is easy to start feeling that someone’s word is not necessarily their bond. American City Pest and Termite is proof that some companies still operate based on that creed.

Fantastic service overall! Their office staff was incredibly friendly and helpful in getting a service technician scheduled to come to our property. Gil was super professional and got us all set up and serviced. Have not had any issues with rodents since!

From initial contact with the office I was greeted warmly and they gave me what I felt was a fair price for the service. The technician arrived on time and answered any questions I had. I have referred them to my family for any pest needs.

Treated area appears to no longer be a problem and the service was great.

Awesome fast response clear estimation of what was needed and compared to other company’s we call a very good price best part all the pests are gone

Thank you for coming back and fixing the broken tiles.

Its very unfortunate to have to write such a poor review for a family owned and operated business of almost 40 years. This has been, without doubt, one of worst experiences ever. Not only did my family and I plan a trip around this appointment, but we were forced to stay in a hotel 2 extra nights to accommodate American City Pest & Termites agenda after their mistake. We paid over 3k to have our two houses fumigated and to have to drop that much cash on such poor service is extremely unpleasant. Not only the customer service but the work done on the house was careless and unprofessional. Broken shingles all over the roof. The woman who handles the calls is a nasty, unpleasant individual. We were promised a $200 credit for the inconvenience which was then retracted by the management team. DO NOT USE THIS COMPANY.

I have used them many times before. I was very impressed with Darrin today. He was very thorough, knowledgeable and pointed out things I was not aware of. I will highly recommend and continue to use him.

They were on time. They were excellent.

I use this company regularly. Very polite and clean. Never had any problems. Everything has been done very well.

It was amazing! They were professional and good.

Fine. We've not had them since treatment. They also do quarterly basis.

Excellent! I have used American City Pest Control to service my current house for the past 19 years as well as my 2 previous houses. Everyone who I have referred to American City has also been very pleased. They do such a good job spraying the outside of our house that I do not remember the last time we have needed for them to spray inside the house.

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I got estimates from three companies, so I know American City offered a fair price. The staff from beginning to end was very friendly and professional. The work was completed as stated in the contract in a thorough and timely manner. I would definitely use them again and would highly recommend them to others.

We had a contract with this company for pest control, we then developed a rodent problem and they told us it would be extra to do exclusion work. They told me they could not have the guy come out to do the exclusion work for a couple of weeks and when he finally did he walked around the house and did some very superficial outside work (said he cant go under the house which is where the rats were), then told us we had to pay him directly because we cant be billed by American City. Surprise, Surprise, rats/mice didnt go away with his subpar work, had a second guy come out who was a supervisor and really nice, really thorough (still didnt get rid of the problem though, I finally had to go under the house and fill in gaps myself). I was told there wouldnt be any charge because of the first guy failing without even trying, but sure enough a couple of months later I get a bill for 255 dollars, I explain whats going on, they tell me they have no record of paying the other guy, I give them the day/date, tell them the supervisors name, and they tell me they will look into it, which I guess means sending me to collections which I got a notice for today. So, in summary, contract for pest control doesnt include rodents (ok), if you have rodents we send a subcontractor two weeks after request who does subpar work (not ok) and we have no way of knowing you payed him so will double charge you and send you to collections (really not ok). BTW, their collections guy charges 15 dollar credit card processing fee which is ridiculous, but worth it to be done with this

AWFUL! They were supposed to close the cage on a Friday and re-open on Monday. Did NOT come to close our cage so Friday night a possum was caught. I call the next morning and am told someone will come between 1:00-3:00. No one shows up. They claim to have an emergency weekend number. We called it FIVE times during the weekend. Not one phone call returned, no one came to get the animal (False advertising?!) The possum sat in cage all weekend. It's now Monday at NOON and they still haven't arrived. After all the messages I left, you think they would have made this a priority, but here I waste another day waiting. Bad customer service. Clearly inhumane treatment of animals.

I have experience with them. It was fine.

Called to request inspection/estimate for rat infestation in our house attic. Was told by polite receptionist that there IS a sixty five dollar charge to come out and inspect. Since there are other similar top rated pest control companies on Angies List, we opted to work with those companies that did not charge for estimates/inspection.

Made appointment within a couple day. Performed service. Pleasant punctual.