White Glove Property Management, LLC

UPDATE: **I don't dispute that WGPM worked FOR US to move us out and break our contract early. However, my wife never wrote a "scathing" e-mail and WGPM's response wasn't simply "less polite than I would have liked," it was a literal insult (many in fact) and blatant unethical behavior as a real estate 'professional'. Again, THIS is the person overseeing the management of YOUR home. Don't patronize us, you dont care about your tenants, don't act otherwise.** This review is a warning to all homeowners considering White Glove as a management service for their home. Put simply, don't, or you'll regret it. I was not an owner at the time, however I was a tenant living in a White Glove managed home. Things weren't bad at first, the staff is very bad at communicating and were slow to take action on any issues but not the end of the world. The actual service staff they sent out to our home were all really, really great. We had a 2 year contract, however we had to terminate early because we bought a home. We weren't planning on it, but when you find that perfect house you have to move quickly and aggressively in this market. We looked over our lease agreement and noticed there was no early termination clause of any type. So we called Blake, the owner, who said "OK, let us know when you're further along in the house buying process. We've dealt with this before and we always work something out." We went from checking out a house to being in escrow in a few days. At this point I told him we're in escrow. So we started the process of informing the landlord, showing the house to new possible new tenants, etc... and we happily paid every fee that his process involved. We were grateful that they didn't make us pay the remainder of the lease, but were frustrated at how very little was being communicated to us. We were kept in the dark about everything except "Can you please not be home on X day between Y o'clock and Z o'clock?" My wife sent Blake an e-mail saying "What is the current status? We kind of need to know where we're at with the status of the process. We're finding this frustrating." So Blake who, again, is the owner, replied with "First of all, you need to change your tone right now..." and went downhill from there. I got involved, and while we kept it civil, Blake devolved the entire exchange from telling me how irrelevant the tenant is, to childish name-calling from his end which peaked with him outright mocking the income discrepancy between my wife and I (the basis for which relied on the fact that I changed careers not 18 months prior then moved 300 miles and started my own business less than a year prior, but I digress). THIS is the type of person that will be managing your home, THIS is the type of person that your tenants will be dealing with. While both the landlord and White Glove were lucky that my wife and I are normal, well-adjusted people, all it takes is one tenant, the wrong tenant, to be disrespected/mocked/insulted and YOUR HOME will suffer the consequences. It's not worth the risk, you're better off dealing with a professional.

I entered into a contract with them, and everything is working out very well.

unknown

We received excellent service from White Glove. They periodically monitored our property, made sure the security systems, lighting and sprinkler systems were working properly. They removed flyers and junk mail. They enforced no parking on our property and periodically reported back to us on the condition of our property. We highly recommend Blake and his company. They were professional, dependable and did a great job for us. Our property was in great hands. We would not hesitate to use them again in the future.