Pro Glass & Quality Screens, Inc.

sceens were ordered, technician came out to measure windows;  ready in about 2 weeks. We chose to install them ourselves. During the installation, discovered that both screens were too large for clips that hold them in. The clips had to be cut/modified in order for them to fit between the screen and the window casing. Not acceptable! If they had brought the clips with them at the time of measurement, they could have seen that there was not room for the clips and the width measured for the screens was too big.

The gardeners broke the glass in the sliding glass door and the owner of my apartment hired the company to replace it and paid for the repair.  In the process of the repair the wire to my security alarm system was severed which I have since been billed for $95.  I called the company to request they pay for the repair since they had damaged the lead.  I was told by the person who changed the door that it wasn't his fault and the alarm system was wired incorrectly and that if the owner of my apartment thought he should pay for the repair he would but otherwise would not pay.  Since I'm the renter, I don't have much recourse.  He also changed out the rollers on the sliding glass door as they weren't working well and replaced them with rollers that "weren't the right ones but would work okay."  When I complained that those rollers didn't work okay and the door was difficult to open, I was told he had charged for the rollers to be changed and refused to fix it.

THEY DID A WONDERFUL JOB ON INSTALLING THE WINDOWS BUT I HAD TO CONTACT THE COMPANY AGAIN WHEN A FEW SCREENS FELL OUT AND HAD TO BE REPLACED. THEY WERE VERY PUNCTUAL WHEN THEY WERE CALLED OUT.