Modern Maids House Cleaning

Worst companies I’ve worked with, from the beginning. They started out quoting me at $150 less than what they ended up quoting me only 6 mo later. Each time they came, they’d up the price atleast by $30, even though my house was never in any worse condition. The only cluttered part of my house would be the clothes and I told them from day one, don’t mess with the clothes. I gave them a designated spot to put my clothes, and I handled them myself. So it was an average cleaning job; I am a woman, I have a lot of clothes! — again, I asked them to not worry about the clothes! Along with the price gouging, each time I paid for their services, I found that less and less was being done. The last time I used them, around a year ago, the master bathroom floor had a layer of dust and some of my hairs, indicating that that room hadn’t even been touched. Also the shower wall had soap residue and shampoo wrapper stuck to it. Never been cleaned. Windows hadn’t been touched. Every time I had them come out, I discussed and paid for a deep clean, their biggest package. One time we discussed them cleaning the fridge, which they didn’t do and instead of coming out to clean it or offer a refund, they insisted that I never said I wanted the fridge cleaned. I had texts that proved otherwise. I let them dupe me on that one. We found clothes stuffed in every nook and cranny in the top of our closets, stuffed inside blocked off Antique furniture, under beds, and here is the worst: I had been missing my birth cert, soc sec card and all my diplomas and work licenses for like 10 months and even asked them multiple times if they had any clue where they could have stuffed them, (they were in an envelope in our office!) to which they ignored. The envelope was found at the top of a spare bedroom closet after I’d spent months having all of those documents replaced. After the unclean bathroom floor, windows and shower wall incident, I just decided I’d never work with them again, as I told them about the missed areas and was ignored. A year later, I received a promo text from them advertising a move out clean. I was in the market for a move out clean! I knew I hated this company but there isn’t much else in this area unless you just hire an individual instead of a company. Or so I thought. Being Navy means sometimes being ignorant to your surroundings. I wish I had done my research and seen that there are plenty more options. I had received another promo text from Modern Maids in the past advertising carpet shampooing. Several of these advertisements, actually. So when I wrote Modern Maids back indicating that I’d like a move out clean, including a FULL CLEAN (always surprised me that I had to actually indicate the obvious to them over and over) windows, fans, appliances, blinds, carpet shampooing etc, the person on the other end, Jennifer, wrote me back and said “yes, all of that is included.” Score, right? There’s no way they can screw up a move out clean in a completely empty house especially if I’m there to assess things and ensure nothing is missed again. Not so much. The morning of this move out clean, this same phone number that had been texting me promos and confirmations and just general conversation about the house and cleaning (square footage and stuff), messaged me to say “the girls will be there at 10.” We had an 11:00 appointment. I wasn’t at the house because it was entirely empty. We were in another town in a hotel. I wrote back to say “ok, someone will be there an hour early to let you in.” I also asked that she please ensure that everything we had already discussed was going to be covered in the clean, unlike the last time I used their services, in order to avoid having to reschedule a second cleaning. I listed all the things I listed the previous week that they confirmed but this time, an hour and a half before they were supposed to show up, I was informed that they don’t offer carpet shampooing. Well wait. You quoted me a price that included carpet shampooing, just a week prior. How can that be? I am awaiting the Navy to ship me overseas in just a couple of days and I have had this appointment with this company for over a week but now I’m told that the services they offered, advertised and confirmed, are no longer available to me, putting me in quite a position to have to get things figured out last minute, literally. This isn’t even the worse part. Jennifer tells me “we should just cancel because I don’t think we can meet your expectations.” This leaves me shocked and very worried, scrambling to figure out how I can get this sorted out in only a couple of short days. Jennifer then refuses to give me the managers contact info and wildly and very randomly accuses us of being unable to pay or potentially having a home that is “too soiled” for their services. These women have been in my house multiple times and know very well that not only can we pay, but our house in the past, albeit cluttered with clothes, is ANYthing but soiled. And it’s an entirely empty house. It has never been “soiled” beyond the average dust layer and soap scum. Also, we have never had any issues paying. Have also paid them on time the high price that they’ve asked for, every single time. To make matters as worse as they could be, Jennifer began to tell me that she knew where I worked and who I work with and what I do at my job and admitted that she had been soliciting information about me from my coworkers, about what, I have no clue. This was my last straw. That is disgusting. What business could she possibly have, using a customers name and information to solicit information about them from their job?? This is scary. I asked around town after this and found that Modern Maids has quite a reputation for poor service, price gouging and just plain human indecency. Yes, shame on me for ever even thinking of doing business with them more than once. Shame. On. Me. Do not spend your money here.

BEWARE! So, I saw many good reviews for this cleaning service. Saw it on Groupon and figured I would use them. Well, I sure was wrong. An employee severely scratched my refrigerator using a brillo pad or something. Contacted the owner, Cassidy, she tried to fix the damage herself, bought product from Home Depot, and she made it worse. She even said she made it worse. Told me she is sorry for the damage, stands 100% behind her service and will fix this. She asked if I wanted a new refrigerator, told her I believed that would be unreasonable, just want it fixed. She stated, "Once this is resolved, I will give you a free cleaning." Stated, she has let the employee go, not because of this incident, but for other reasons. Told me she is trying to grow her business, makes $15,000 a month, trying to make it $30,000 a month. That is all nice and good, but you have to take responsibility for damage you do along the way. She refuses to take my calls. I think she hopes I will just go away. This is so sad. This is how you run a business? 100% behind your name. Well it SUCKS! Groupon said they contacted Cassidy the owner of Modern Maids and she would contact me in a couple of days. That was over a month ago. Looks like I am going to have to put my law degree to work.

The work was performed in a timely manner by two house keepers. My house looked and smelled clean and fresh when the work was finished.

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cleaning included all floors and coving, wiping down blinds and ceiling fans (4), deep cleaning showers and tub stalls. They did a great job on the kitchen and even disinfected all the light switches and door knobs. Workers were pleasant and very knowledgeable. the owner reviewed their work before they left to make sure I was happy. I plan on using them monthly.