Merry Maids of Fresno

A team came (2 girls) after cleaning it appeared clean until i started to notice areas that were not touched . The next time mentioned area however dusting of pictures was not done vacuuming was not complete (meaning did not get behind bathroom door) 3 rd time not even sure if they dusted bookshelves were dusty dining room table dusty bathtub filthy and asked for them to dust room which they said they would and never did - disrespectful for a lot of money when I called it appeared that Gerry was condescending and not helpful . Super disappointed and felt I was taken advantage of

Not well.

Overall work was Ok but no attention to detail. You could tell it was a job to them. Had a little problem with communication.

I started service with Merry Maids in 2003 as a surprise gift to my wife. After several years, the company changed hands. In general, there were no significant issues until the impasse that caused me to end their service. Minor breakage problems were handled well by the old and the new owners.
However, we reached an impasse regarding a slight interruption in service. Because of a bad experience years ago with an unmonitored construction crew (nothing at all to do with Merry Maids), I had decided that no one would work in our house without one of us being present.
This meant that when we left for a short vacation, sometimes there would be an interruption in the service. In the past, this had never been an issue, had never been even mentioned. However, out of the blue the new owners informed me they were going to charge us more when I called to interrupt the service. I felt this was unfair because there was no prior notice to this, in the past the crews did not work longer after we’d been away, our house doesn’t get that extra dirty in a week or two (our children are grown and gone, we do not entertain), etc.

However, when I started to register my disagreement, beginning with the fact that there had been no notice that they were going to enforce their rule which I was unaware of despite seven years of continuous service, one of the owners came on and started off talking to me in a very condescending tone of voice. So, I told him was canceling. Then, before I could share this with my wife, one of their staff called her and asked her if she knew I had cancelled the service, trying to stir up conflict. I might have reconsidered, but not after the last two moves on their part. Plus, since they knew they were de facto changing policy by enforcing it, (which is what they said to me), it would have cost them nothing to waive the extra charge for good customer relations.
I am aware that in the three years since I ended service, the owners could have gained some wisdom and professionalism, or there could be new owners unaware of any prior issues. But this experience and its long lasting impact should be taken seriously by those in the service field. A poorly handled problem, made worse by being condescending and unprofessional, can create an impasse that is long-lasting in memory.
So, the and quot;Fand quot; in professionalism and the and quot;Dand quot; overall is due to this. If it were just the crew, it most likely would be an and quot;A.and quot;

The staff were very courteous and professional. Asked them to clean mold/dust around windows - "no". Asked if they could clean film off shower door - no. Asked if they could spot clean walls - no, due to flat paint. Bathrooms were OK but landlord charged me extra to remove tub/tile stains. Asked them to wipe down front door - they would try but didn't want to damage the finish on outside of door. After cleaning - no improvement. 4 or 5 people working in house running into each other. one lead employee stayed late to complete cleaning. The agreement customers are asked to sign is extremely slanted in favor of the cleaning company. This is all about protecting their rights and nothing related to their customers rights. Quite frankly, I only chose this company because the person who had the Number One rated cleaning business had a family emergency and was out of state for a week.

They did the job pretty quickly and did a good job; the windows are clean. They interacted well with me when we arranged the project.

They do a good job and I would continue using them.

They did a very nice job. They were pleasant to work with. The rep that came out initially to do the assessment gave us an accurate estimate for the work that would be done.

Overall, did not go that well. Those that came to clean were very nice but it was never the same three people. I have a dog that I would have to leave work and pick up before the cleaners would get here. I would have to drive around for the 45 minutes with the dog while the staff cleaned. At that point I would take the dog back home and return to work. The dog is not an aggressive dog, I just did not want it to get used to strangers being allowed to come in when I wasn't home and it was never the same three strangers, as when someone has a regular cleaning person. If I left a dirty breakfast dish, it would not get washed. I guess that was not part of their duties. Things would get missed when cleaning was done and yes I could have called on those occasions and I'm sure that they would have come back but then I would have had to take off work again. If the same cleaners were going to be returning for the ten contracted cleanings, it would have been worth letting them know. I also found them to have no flexibility when emergency arose and I requested to reschedule. I was promptly informed that I had a contract for a once every two week cleaning for $98. and if altering this contract, it was going to cost me more. On one occasion I left a note on my cutting board requesting that they move a twenty-five pound long item be moved to the floor as I was not able to move it due to an arm and shoulder injury. When I came home, it not only had not been moved, but the bread crumbed cutting board and counter were still dirty. I did call about that issue and they were strongly defended by the person that I spoke with. The next session, however, it did get moved. If I were to just sum it up, my issue is that it was never the same cleaners and the non-flexibility when an emergency arises.

Merry Maids does an excellent job cleaning my house and I have contracted with them to clean my house on a bi-weekly basis. They are however, kind of pricey. For me it is worth the money to contract with a bonded national company that comes in and cleans my house well and quickly.

I have not had any problems with them other than they only allow up to one hour of cleaning and my house is too big for everything to get done in an hour. They do a good job.

I was verty impressed by the level of service and quality provided. Representative was punctual and preofessional as was the cleaning crew. I did feel the price was a little high.

I had a bathroom and kitchen that were sorely neglected due to a recent disability. Merry Maids came in and did a fantastic job and unbelievable how they cleaned the toilet! Sounds gross, but hard water makes a ring that will not go away! I cannot praise them enough. My life feels so much better now and I will definitely use them again and do each room slowly. Great people, great response, very professional!

THEY ARE EXCELLENT WORKERS, THEY DO A GREAT JOB. THEY ARE TRUSTWORTHY, WHICH IS IMPORTANT. SOME OF THE PEOPLE THEY SEND TO YOUR HOUSE DO NOT SPEAK ENGLISH VERY WELL, SO IT IS IMPORTANT TO SPEAK SPANISH SO YOU CAN COMMUNICATE WITH THEM.

I FELT THAT THEY SHOULD OF CLEANED BETTER AND PAID MORE ATTENTION TO THE DETAILS. THEY DID NOT CLEAN ANY OF THE GLASS. OTHER THAN THAT THEY DID A REAL GOOD JOB.

I HAD A VERY GOOD EXPERIENCE WHILE WORKING WITH MERRY MAIDS. THEY WERE VERY FRIENDLY TO ME AND HAD A GOOD ATTITUDE THE WHOLE TIME THEY WERE WORKING. I WAS VERY PLEASED WITH THEIR SERVICE.

WE COULDN'T HAVE BEEN MORE HAPPY WITH THE SERVICE. THE PEOPLE SHOWED UP THE NIGHT BEFORE AND ASKED US EXACTLY WHAT WE WANTED DONE AND WHEN WE TURNED AROUND EVERYTHING WAS DONE AND DONE TO ALMOST PERFECTION. I WOULD RECOMMEND THEM TO ANYONE.