MICHAEL'S ARTS AND CRAFTS

THE TWO ITEMS LOOK GREAT FRAMED. I DID HAVE SOME ISSUES IN GETTING THEM RETURNED TO ME IN A TIMELY MANNER. I BELIEVE THEY ORIGINALLY TOLD ME IT WOULD TAKE ABOUT 2 WEEKS TO GET THEM BOTH FRAMED. ABOUT 2-1/2 WEEKS LATER, I CALLED TO GET THE STATUS AND THE FIRST PERSON I SPOKE SAID I DIDN'T HAVE ANYTHING BEING FRAMED. I SPOKE WITH THE MANAGER WHO FOUND MY RECEIPT AND TOLD ME IT WOULD ONLY BE A COUPLE MORE DAYS AND THEY WOULD CALL WHEN IT WAS READY. A COUPLE DAYS LATER, I STILL HADN'T RECEIVED A PHONE CALL, SO I CALLED AGAIN. MY PICTURES WERE READY TO BE PICKED UP, BUT I WOULDN'T OF KNOWN THAT UNLESS I HAD CALLED. BOTTOM LINE, THEY DID A WONDERFUL JOB FRAMING MY THINGS, HOWEVER, THEIR CUSTOMER SERVICE NEEDS HELP.