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ADT Security Services - Fremont logo

ADT Security Services - Fremont

Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,

About us

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles. Owned & operated.

Business highlights

151 years of experience

Services we offer

Alarms, automation, burglary, carbon monoxide, custom solutions, fire & smoke monitoring., flood, gold standard, health, home security, medical alert, temperature

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.323 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
4%
3
17%
2
0%
1
9%
Showing 1-23 of 23 reviews
Gina G.
Oct 2015
5.0
Yes, I recommend this pro
unknown

Jason C.
Jul 2015
5.0
Yes, I recommend this pro
$35
.

Sharon H.
Feb 2015
3.0
$2,500
I'm not happy with them. We had been with them for about 10 to 15 years. A thief broke into the house and ripped out the control panel. I had to replace the control panel at that point but instead of giving me a state of the art control panel, they just gave me another like the old one which did not have smartphone capabilities. There were problems with false alarms especially in Fresno. When these false alarms occurred, the house was vacant then so there was nobody to punch the code in the panel to cancel it. I would call ADT to tell them the alarms went off and they would tell me that it would stop after a few minutes as well as reset. It never did stop or reset and they didn't provide anyway over phone lines to do that. That's why I had to do a switch to another company. I didn't see any reason why they had to be so stingy with their equipment yet we had been loyal customers for years and years. I wasn't happy with the company I had switched to so when I asked ADT to provide an estimate to reinstall their systems, they quoted me for $2,000 for the house in Redwood City. It's not like they are commercial. I think any house over 1,300 square feet should have two smoke detectors and two carbon monoxide detectors but they wanted to charge me $2,500 dollars for all the extra equipment. Their cost for re-installment was enormous and I told them I wasn't going to do the re-installment until their cost went down.

DJ R.
Jan 2015
5.0
Yes, I recommend this pro
It is a franchise. We had contact with them once we had a demonstration and then the installation. They have done a lot for us. There was no cost at that point, it was a discussion. They were very good at installation and they came in to put a wireless camera. They corrected the problem. They are very good and thorough. The pricing is good, we have a monthly fee and it is done automatically. There is no extra charge. We have an on going contract with them.

Mary G.
Dec 2014
4.0
Yes, I recommend this pro
unknown

Romeo G.
Sep 2014
5.0
Yes, I recommend this pro
$450
.

P J.
Jul 2014
5.0
Yes, I recommend this pro
The work was fine.

Larry C.
Jan 2014
1.0
Once again, ADT Pulse has just failed to show up.  Every few months my system stops working, and ADT shedules somebody to come out days or weeks later.  And, as usual, nobody calls and nobody shows up.  When I called today to inquire, they informed me that the technicial "called in sick this morning."  There is always an excuse.

Deborah B.
Dec 2013
5.0
Yes, I recommend this pro
Well, at the moment, we are working and look someone who is coming up with alarm security system, ADT. We are currently working with them right now. Since we are right in the middle of it, I cannot give you a really accurate view until you make few months done align and see how everything works. Right now, the people are nice, he has come back a number of times checking with us because there has been an increase of robberies in our neighborhood. It makes us having him come back and check which this has made us be a little more careful around the house even you missed your things, you lock in or going out for a short time. It is very short, they have not had work with it.

Shari S.
Dec 2013
3.0
Yes, I recommend this pro
$50
Parts of upgrading was easy, and parts was a nightmare. I had trouble getting someone out to upgrade my thermostat. I had to go to the ADT's corporate office and complain. One morning I had a regional rep on the front porc,h a tech, the electrician, and corporate on the phone all at the same time. It was a comedy of errors! With the problems, I was supposed to get 6 mos free service, and I just got a bill!

Kim M.
Dec 2012
1.0
$3,700
unknown

Janice E.
Oct 2012
5.0
Yes, I recommend this pro
He was competent and I also liked his personality; he came on very clear in explaining to me how the system works and how to work with it, which I really appreciated. He was terrific.

David K.
Jan 2012
5.0
Yes, I recommend this pro
$380
They are great, its all good. I will use them in the future.

Edward E.
Jan 2012
5.0
Yes, I recommend this pro
I would recommend them to others.  They seem okay.  ADT is a national company where they make the equipment and what not.  I think the local vendor came out and I don't recall who the local vendor was.  I've had a few questions and interactions with them.  If I forget my alarm and it goes off, they would call me on the phone and ask me if everything is okay.  They've been responsive and have answered my questions.  The only thing that hasn't happened is that I haven't actually had an alarm when we are not home and when the police had to be called or anything like that.  I don't know how all that works because it hasn't really happened.  I've had no complaints at all.  Everything has been good.  The communication that I've had with them has worked out well.

Merrilee N.
Jan 2011
5.0
Yes, I recommend this pro
$40
I've enjoyed the service I've had from them, they have good service. It functions well and they are very prompt to respond. They seem to be very reliable and that's what you're after.

MB Y.
Oct 2008
5.0
Yes, I recommend this pro
$3,000
I interviewed 2 other alarm companies, one of which we had used in our previous house in another city. In comparison, Brinks is far better. Brinks was utterly professional from beginning to end. They seem to hire nice, smart, responsible people. During the installation, the team was wonderful--extremely competent, cheerful and efficient. They brought the right number of people to get the job done in one day. The monitoring service so far has also been excellent as we have had false alarms and have had to call them occasionally for vacation stops, etc.

SHERRIE S.
May 2007
5.0
Yes, I recommend this pro
$17
I have never had any problems with them. When the alarm goes off, they pretty much call immediately to ask me for my code. I am planning on continuing my service with them. I think the price is good as well. When I started with them I used a coupon that saved me $5.00 per month for the service.

Homeowner
Dec 2005
3.0
Yes, I recommend this pro
$430
THE ALARM INSTALLATION WENT FINE, BUT IT TOOK AWHILE FOR THEM TO GET IT FINISHED. THEY GAVE ME A REALLY BIG SIGN FOR THE FRONT DOOR AND I REALLY LIKE THAT. IT'S VERY VISIBLE.

Homeowner
Dec 2005
3.0
A security system was installed in our home then got disconnected because we had a delinquent payment history. However, we quit paying because the system failed. The wires were not enclosed inside the house and people broke in. We tried to get them to come fix it and they never did. We were not going to pay until they came, so it ended up being disconnected. I would not use them again.

GALIT G.
Dec 2005
5.0
Yes, I recommend this pro
$32
ADT installed a top-level alarm system in our residence. This system notifies ADT in case of break in, who then automatically notifies the police. The installer was patient in explaining how the system worked, and how to avoid false alarms. It took three installers and they cleaned up really well. I thought they were professional and did a good job.

KATIE W.
Dec 2005
5.0
Yes, I recommend this pro
$30
We got a free system and they came out and hooked up the system and did all the wiring. If something happens even if we're away, they call us right away. They have my home phone number and my cell phone number and if we're out of town we have no worries. They charge thirty dollars a month for all that service.

TIFFANY S.
Mar 2005
5.0
Yes, I recommend this pro
$1,100
THE COMPANY SERVICE MEN WERE VERY PUNCTUAL AND WERE VERY POLITE. THEY DID A GREAT JOB AND MADE ME FEEL LIKE I WAS IN A VERY SAFE LOCATION. THE PRICE WAS GOOD.

PATRICIA K.
Mar 2005
5.0
Yes, I recommend this pro
$1,014
SALES ASSOCIATE ARRIVED PROMPTLY AS SCHEDULED. WE WALKED THRU HOUSE IDENTIFYING AREAS WHERE AN ALARM WOULD BE BENEFICIAL AND WHICH TYPE OF COMPONENTS (MOTION SENSITIVE, CIRCUIT ACTIVATED) TO PROPERLY MONITOR FOR UNWANTED INTRUSION. INSTALLER ARRIVED AS SCHEDULED, UTILIZING MANY CIRCUIT SENSORS AS POSSIBLE. SEVERAL WIRELESS SENSORS WERE STRATEGICALLY PLACED. INSTALLER THEN WORKED WITH ME ON WHAT TYPE OF ALARM RESPONSE I WANTED (SILENT VS. BELL). INSTALLER WAS UNABLE TO COMPLETE THE JOB THE FIRST DAY DUE TO COMPLICATIONS WITH EXISTING SYSTEM AND RETURNED THE NEXT DAY (A SUNDAY) TO COMPLETE THE JOB. EVERYONE I DEALT WITH WAS VERY FRIENDLY, PROFESSIONAL AND COURTEOUS.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

ADT Security Services - Fremont is currently rated 4.3 overall out of 5.

ADT Security Services - Fremont accepts the following forms of payment: CreditCard

Yes, ADT Security Services - Fremont offers free project estimates.

No, ADT Security Services - Fremont does not offer eco-friendly accreditations.

No, ADT Security Services - Fremont does not offer a senior discount.

No, ADT Security Services - Fremont does not offer emergency services.

No, ADT Security Services - Fremont does not offer warranties.