One Day No Sanding Wood Floor Refinishing

I would encourage you to contact Gus DeFalco, owner of OC Dustfree Hardwood, BEFORE making ANY FLOORING DECISIONS and highly recommend this company. Don't think this company only does floor refinishing. We have had OC DUSTFREE HARDWOOD handle 3 new flooring installations in recent years: DISTRESSED WOOD, CARPET AND VINYL PLANKS Gus DeFalco and his crew take great pride in their work, pay close attention to detail, work efficiently to complete the job in the promised time frame, and are very competitive in price. In addition I have personally known Gus for many years and know him to be honest, have high integrity and is a very nice guy. Four years ago we had distressed wood flooring installed on the first floor of our primary residence. Team Lead, Paco, took charge, personally worked and managed his crew through the process and completed a some special details that we requested. The floor looks fantastic four years later. One year ago we decided to replace the carpeting and old linoleum in our rental property in Anaheim Hills. Gus assisted in the design process and put me in touch with his team members to help decide the best carpet and hard flooring options. We picked short shag carpet and vinyl planks. The flooring looks incredible a year later. To provide ADDED VALUE, Gus painted and installed 3" baseboard at the same cost as quarter round. You can see photos of the rental house flooring below. Give the good people at OC Dustfree Hardwood a call BEFORE making your FINAL FLOORING DECISIONS.

Without seeing the condition of my wood floors Gus sent me a contract for the no-sanding refinishing. I sent him pictures of the wood floor in my living room, dining room and breakfast room and he emailed me back that I wouldn't be satisfied with the no-sanding process, that it would be a waste of money and he sent me a contract for sanding the wood floors and refinishing. He told me that, unlike the no-sanding process, the technicians would move out and move back in my furniture. I posed several questions before I was ready to sign the contract including asking how many technicians would be showing up for the job (I have a marble dining room table and was concerned if I needed to provide extra help for the moving of the table) and I also asked whether the technicians removed the baseboards and base shoes (quarter rounds) to do the job. Instead of answering my questions, Gus immediately emailed me back that he was rescinding the contract and that I should get someone else from Angie's List to do the job for me. When I asked if he could please clarify why he was rescinding the contract, he replied "Reasons: Your Baseboards & ¼ rounds & so many questions". I again asked what about the Baseboards and quarter rounds and have yet to get a reply. My questions were trying to get clear information about what would be involved and so that I was properly prepared and ready for the technicians. I ended up getting back in touch with a company called Mr. Sandless who offered a sandless process with a 5 year warranty who were happy to answer all my questions and when I sent them pictures of my floors to be sure their sandless process woul be effective, they consulted with other technicians elsewhere in the country (also affiliated with Mr. Sandless) and they offered to come do a test area and if I was satisfied, they would move my furniture, do the floors and move the furniture back all for the same price as Gus had initially offered before he told me I wouldn't be satisfied and that I needed to do the sanding process (before he rescinded that contract)! Drew and Chad of Mr. Sandless did a fantastic job, were utterly professional, courteous, hardworking. The only reason I hadn't gone with Mr. Sandless initially is because Gus was offering a 25 year warranty. I'm so grateful that I wasn't able to go with Gus and instead went with Mr. Sandless who I would wholeheartedly recommend.

Looked much better after refinished, and no mess.

unknown

Went Great!! Service Provider did a wonderful job!!

They were right on time, on schedule, clean, courteous, very professional! I've been going through a remodel for 1 year & I have had more than a few BAD experiences BUT they were GREAT!!!!!

Anthony (flooring technician) provided excellant service and clearly explained all the steps that were
done to provided future results.  Anthony explained how each process would benefit the flooring
during and after completion.  This convinced us that we had selected the correct professional company
that has provided other customers with the same high level of satisfaction.

We agreed that Anthony at 1-Day Flooring will be used for other flooring projects going forward.  Other 
family members have reviewed the completed wood flooring process and when their homes require
flooring needs 1-Day Flooring is at the top of their list.

Every time I said something to them they go, "its in your contract, its in your contract," they were so rude -- this lady Christianson. She doesn't know how to communicate with people, she gets defensive, even though I was really quiet, nice and calm, and immediately were referred to their contract. Like they got stain, all of them, my moldings on the wall, and I called her up and said there is stain all over my moldings and she said read your contract, we don't guarantee that the moldings are no going to get dirty. They should be taping it up and covering it. That was like my first complaint. Then my dog accidentally got loose and stepped on the floor and the guy tried to catch it a little bit and he said he couldn't get to it so that was no big deal. But they immediately called me up and said you know we're not covering your dog, I said I'm not complaining to you guys, it's fine, my dog walked on the floor so I have some paw prints, it's not your fault, it's my fault. But they are paranoid. They must have a lot of complaints. But my moldings look awful, I could take a picture of it and post it on Angie's List. It's like they were flat and the floor is shiny so now there is like splatters of varnish all over my moldings. My moldings are two inches high so they look really bad. I would never use them again. And now there are chunks of, like, it's just peeling off. I mean the floor scratched from my dogs, but this has nothing to do with that, it's all just peeling off. If you not happy with the service they offer where you can go back and pay them the difference to have sanded floors put in, you know, redo the floors completely instead of a no-sand, but they were so paranoid about complaints. I'm afraid to deal with them.

Overall I was very satisfied with One Day No Sanding Floor Refinishing. I met with a representative to go over the work and made an appointment for the work. They came out and did a very nice job on my floors. Very thorough and professional.

Fantastic! My living room, dining room and family room engineered hardwood floors needed work after 20 years of teens and dogs roughhousing. Christian, the manager came out and described the various processes to me and helped me to decide, without any coercion, that the sand less method would work best for me. She also told me that I could upgrade to the sanded method if I wasn't satisfied with the results and the cost of the first method would be applied to the second. I decided to go with the sand less method because of the cost and the time - this method only takes one day. The technician and Christian arrived promptly the morning of the work and helped me move out the bigger pieces of furniture in all the rooms. The upstairs area was sealed off with plastic even though there was little dust produced. The floors were deep cleaned, left to dry for several hours, stained to decrease the contrast between the worn areas and the higher areas, dried again, and then finished with a very high quality semigloss finish. I am happy to report that whenever a problem came up, Christian and her crew were the first to point it out and always ready to do whatever was necessary to make sure the results were perfect. There were a few problems and as a result the living room dining room area were completed with the sanded method. Again, the crew arrived on time and the other areas blocked off with plastic. This method takes three days to complete - a day and a half of sanding, then staining, then three coats of the finish. The furniture could not be returned to the room for another three days to allow the finish to cure. Again, every time there was a problem, I never had to bring it up - they were on it and "making it right" without any input from me. The technicians and Christian were unfailingly cheerful and upbeat. I always felt that they wanted the floors to look as great as I wanted them to look. The floors that were sanded look like new. The family room floor looks a whole lot better, and if it weren't for the amount of time it takes, I think I would have them sanded. And I would definitely use this company again

They never send a quote or follow up.

unknown

Christian Henderson came out and things initially went well. When we came to the hallway, Christian recommended it also be refinished to match the new hardwood floor to be installed in the entry way. I declined this offer since it required transition strips further down the hallway where there are none now. This is because refinishing the hallways would then make it contrast to the bedroom flooring. Christian really insisted on this hallway being done and appeared to be upset that I didn't see her vision. I told her no and she said "I'm just giving you my expert advice." Christian took my email address before leaving and said she'd email an estimate to me. I never received an estimate. I called the company and spoke with Gus, the owner, explained the situation and he said he?d look into it and call me back. Gus called back and advised he can?t provide an estimate. Gus recommended I call Angie?s List to find another company to work with.

Service order was cancelled.

.

unknown

unknown

unknown

See above

unknown

Good.  The deal was for a limited square footage of flooring.  Ours was larger.  To include it would have tripled the cost.  But the areas he did work on were fine.  I had expected a bit more cleaning, hence B not an A.

,,
Super!  My kitchen tile was over 15 years old...however, I wanted to stretch the time before  getting new tile. Well, it looks brand new!  A through cleaning first...recolored the grout....sealed and polished.  I am delighted!  The manager, Christian, measured and discussed grout colors.  She was lovely!   A time was set... within a week and I couldn't be happier.   I had worked with Gus before.  He refinished my hardwood floors a couple of years ago and I was very happy how they turned out.  The people he hires are wonderful.  Thank you, Gus

It went smoothly.  The results look outstanding and we are happy with the work.  The work crew did help me with a little furniture repositioning which made my work a whole lot easier.

I am very pleased with this company. I called to inquire about the process, Gus explained the process to me and it sounded like it was what I wanted for my floors. I was lucky as they had a cancelation and Anthony was available the next day. As promised over the phone Anthony was at my door at 8:30 AM. He came representing the company with a company shirt and hat and driving the company van. He walked my job prior to starting pointing out areas that needed extra care and told me no problem he could fix problem areas. While he was there he mentioned he would be able to give my grout a brighter look. I called the store Gus answered and explained the process...I got scheduled three days later. My floors and counter tops look amazing. Anthony did a great job. Two of my neighbors are on the schedule to have their floors done and requested Anthony. Thank you Gus so happy I called and avoided the expense and hassle of sanding.

Gus, the owner, answered the phone.  He was very personable, and addressed my questions in a respectful, helpful, and knowledgeable manner. 

He provided me with very good prices over the phone -- one for a sandless recoat/refinish, and another for their dust free refinish process that did involve sanding.  He scheduled a prompt appointment for me to have one of his representatives come out and look at my floors so that it could best be determined which was the right process to achieve the results I was looking for.

During our conversation I had confirmed that this company does not install/reinstall trim. 

I decided that I preferred using a company that installs/reinstalls the trim after the refinishing in order that I didn't have to have a separate company come after my floors had just been refinished.  I was concerned that if I did so, my floors may be damaged by the other company in the process.

I phoned to cancel my appointment, and Gus offered to do the trim for me.  I greatly appreciated that, but still thought it best to go with a company that usually does the trim after the refinish, as I just didn't want to take any unnecessary risks in the job not turning out as I desired.  Gus demonstrated his professionalism by remaining pleasant during our phone call.

Although I didn't have the work done by this company, I appreciated the responsiveness, respectfulness, and prices that the owner offered.  For an owner to go out of his way to accommodate a customer is very appreciated and valued.

My best wished to Gus and his company for continued success!