
HUNTINGTON VALLEY GARAGE DOORS
About us
Garage Door, Overhead Door, Gates, Entry Door, Sales and Installation and repairs
Business highlights
Services we offer
AUTOMATIC OPENERS, INSTALL AND SERVICE OF CUSTOM SECTIONAL GARAGE DOORS, SPRING REPLACEMENTS. SALES & SERVICE. ALL SPECIAL OFFERS MUST BE PRESENTED AT TIME OF ESTIMATE.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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97% | ||
3% | ||
0% | ||
0% | ||
0% |
Chris was great to work with. His initial phone call with me was very helpful and I was able to get a good idea of my problem. He gave me varies solutions to think about and I appreciated his vast knowledge regarding garage door operators. Although I did not need his immediate assistance with my problem, he was available if an emergency to help me. Awesome!
His prices are fair and his service was excellent. Chris being the owner and operator of the business takes great pride in his work. Will definitely use him in the future and would highly recommend him.
"Mr. [Member Name Removed], Thank you for the business and I am sorry you feel disappointed on what you say was a simple repair. In defense of the situation i would like to better explain the repair for my present and future customers. The door hinge was broken on a 400 + pound wood tilt up style double garage door and the door was almost on the ground on the left side and wedged in the opening. This service required changing of the heavy duty hinges which are designed to fit on the left and right side. Not a simple job and I am sure all Garage Door service technicians would agree. The side that had not broken was indeed going to break just like the other one and because of the service it required both to be changed. This is not a easy service to perform unless you are physically callable of doing it with out blowing your back out. Springs are easy but not the hinges that mount the door to the jambs. As you said we agreed on a price but it was not until I was completed that you wanted a discount and you told me you thought the pricing was high because you can purchase a door and opener for $400. You mentioned your neighbor told you about this probably from a ad on TV from false advertising by other Garage Door companies. In my opinion this is what made you feel that way and I told you that price was not a reflection of your job specifically. Once completed, You informed me that I would not be getting a good grade from you on Price and in response I did offer you the Angie's List 5% discount in cash to help with your decision. You declined even that. As a honest person and business which I firmly believe you will find true amoung all of my Angie's List customers as well as 0 complaints in 15+ years with BBB, I believe there is always two sides to every story and feel this needed to be addressed further. In addition, the day of this service I had other clients scheduled and because of the immediate need expressed by you I re arranged the schedule to accommodate your Emergency. I know this does not mean much but I feel I try to help as much as I possibly can and I think my track record proves that. I believe the repair I performed has held up and without replacing your whole door system which honestly I believe would cost over $1000 dollars, not $400 saved you time and money and secured your tenants processions as quickly and efficiently as possible."
We weren't sure what types of door we wanted, and Chris was incredibly helpful and patient. He did mock-ups of what our house would look like with the different doors and colors we were considering, and he also gave us many different options to consider from the low to high end our our price range. He advised us, but he was never pushy and he was always happy if it looked like we were leaning towards the lower end of our price range.
In the end we went with the more expensive custom doors, but Chris gave us an amazing deal on these doors and we are extremely happy with the doors and the work that he did. He was always willing to work with our schedules, and to meet any requests that we had. I can be a "high maintenance" type of customer when it comes to a project this big, but Chris is an extremely accommodating and customer service oriented business man, and I'm sure that anyone who hires him will be very happy with the work that he does.
"Thank you for you kind review. I am sure this will help potential customers find value in my services in the future. I have truly enjoyed the challenge of finding just the right doors for you and [Member name removed]. Your job is most definitely a showcase project and the before and afters are quite remarkable. Thank you very much for the opportunity to earn your business!"
"Thank you very much for the review and your Business! We look forward to being your go to garage door company and wish you the very best as well as low maintaince on your new Garage Door system."
"Thank you very much for your business. Just a note, your total bill was only $425 not $450 which did include the service call at no charge and adjustments to your spring system which was out of adjustment and most likely caused some of the malfunctions on your motor system that need repairing or replacement."
"Thank you for your business and kind review!"
"Thank you very much for your business and your review!"
Licensing
State Contractor License Requirements
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