"Sadly, the details in this review are untrue. The client provided a list of the items we were to move. We trusted her list because she called us in a panic when the mover she was going to hire was unreachable, 3 days before her move was to occur. I personally went out of my way to drop off boxes as a courtesy because we are actually SUPER NICE people (at no charge AND didn't charge for the boxes) before the move, & scheduled the team with only 3 days notice. Regarding the size of the truck: her items that she SIGNED for on the estimate totaled 613 cu. ft. & the truck we brought can accommodate 1,000 cu. ft. The team was asked to add MULTIPLE additional pieces of furniture (which we are happy to do when asked, of course) but not until the truck had been packed as planned with the items we knew were going with us. Note that when a move is planned, the truck is packed a certain way, and had the team known the other items were coming, we would have packed to the ceiling to accommodate for the space needed for the additional items. Because we didn't know about the additional items up front, an additional return trip had to be made to accommodate, adding more time to the day overall. Regarding the movers being in the kitchen at 8:00 and not being able to speak to an administrator: I am THE OWNER and was the one sending the invoice at that time. I'm not sure how much more of an administrator you can get than that..... I was ON THE PHONE with the driver/supervisor who is kind, professional, and has multiple positive reviews that mention his kindness by name and has NEVER made anyone else feel uncomfortable. We collect payment at the end of EVERY job. Just like EVERY service professional. You are not on credit. You pay for your job at the end. That's how it works and that's what you sign for when you sign the agreement. NOTE- We have NEVER had anything other than a 5-star review on Yelp OR Google. When she stated that she was unsatisfied with the charges, Ms. [Consumer Name Removed] denied my attempt to remind her of the estimate she signed that clearly states the following: This estimate is based on the information you provide, and on the assumption that your house or business is packed and ready to move upon arrival, unless packing services are noted above. Estimates are given to inform you of approximate costs and allow us to schedule movers appropriately. Actual charges reflect the time spent on your move, plus boxes, packing supplies, travel time, fuel, and any other extra charges as noted on your estimate. Unfortunately, Ms. [Consumer Name Removed] did not agree that she was responsible for paying for the time that was spent to move her additional items up the 3 flights of stairs to her new apartment. She was, however, NOT disappointed in the slow pace at the time of the move because she did tip the movers $100 EACH. She just said she was disappointed when she tried to fight the bill at the end."

"Thank you Stacey! We hope you love your new place and that the summer heat is nice to you over there.... fingers crossed!"

""Collector" is a fun way to put it. I like that. Everyone has their thing, but it was no problem at all. Happy to help!"

"Thanks Anna! The non-profits got a lot of good stuff from that move! I hope little [Consumer Name Removed] is loving her new place? They are sweet there and take good care of our seniors. I will be sure to stop in her room and give her a squeeze next time we are there, ok?"

"Big hugs to you Bethany. I can only imagine the emotions you and your family are enduring during this time. The least we can do is be kind, genuine, and HUMAN. We hope that we allowed you to stay as relaxed as possible so mom could do the same. We are here for you whenever you may need us again. Sending hugs!"