Make Your Move Folsom

This project did not go well AT ALL. I spoke with the owner Kevin and his office personnel to confirm my move. During my initial call with Kevin, I informed him that I rented a track and was looking for laborers. After some discussion, Kevin indicated it would be cheaper to use his truck at a flat rate of $80. I wasn't convinced of that but went along with his opinion, being the moving expert. Turns out, it would have been cheaper for me to rent a truck and pay $40. The day before the move the landlord informed me that I wouldn't be able to obtain the key until 1p. I told her I would have to check with the movers to see if they could push the move from morning to afternoon. I was fortunate in this instance as their afternoon move had been canceled. At that same time, Kevin and I agreed to 3 movers. Kevin was made aware that 85% of the items to be moved were already in the garage. The remaining 15% was in the 3rd floor apartment (King bed, Full Bed, Changing table, DR Table, 2 TVs, Small Desk, 2 long Boards). I had also scheduled a separate pickup from a donation company, which was set to occur the morning of Dec 4. I received a text from them around 10a indicating they could not arrive until 2p. At that point, they would be in the way of Kevin's movers. So I asked Kevin if he had the manpower and time to load and dropoff the donated items to Habitat-Sacramento. I informed Kevin the dropoff needed to occur the same day-_Wednesday and if he couldn't fit it in I would stick with the existing company. Kevin assured me he could make it work so I canceled the donation movers. I asked him if he could have his movers arrive sooner since I was adding the second dropoff. He said he would try but wasn't sure he could make it happen. I didn't receive an update that they could arrive sooner so I assumed they would be there at 1. Unfortunately, they didn't arrive until 1:40p--40 minutes late and only two movers showed up. This caused me great concern because I wasn't sure they would be able to load and unload my items and make it to Habitat by 4. I expressed this concern to Kevin and he said they would try. It became clear they weren't going to make the Habitat dropoff at which time I expressed my disappointment to Kevin. Kevin indicated he would store the items and drop them off another day. I reminded him that the donation needed to be made the same day and that if he couldn't deliver them he should have informed me so I could stick with the original company. Even if they were going to be late. Even with the added donated items, this was a job that should have taken no longer than 3 hours from start to finish; with three movers. But that's not what happened. The job ended up taking 5hrs, 40mins. Costing me nearly twice as much. In addition to the $80 I paid for the truck when I could have paid less by renting a truck myself. And I still have to pay for Habitat to return and pick up the items. To say I am disappointed is an understatement. The words I would use to describe my disgust are not professional, so I'll keep them to myself. I would like this matter investigated and adjudicated as quickly as possible. I have text messages and Kevin (if he's honest) can corroborate the details.

Sean and Robert did a wonderful job very quickly. And in less than an hour, I got the two couches swapped. They even helped me lift a heavy mirror onto a dresser. This has been a great help to me, and it's greatly appreciated at this time of dealing with everything concerning my mom's passing away at a hundred and three years old. Thank you, Kevin and Erin.

Excellent and fast service!! Done in 3 hours!

Great service, the movers were professional and kept a great attitude with all the heavy items. Would definitely recommend!

Awasome Service and really got work done ontime

I had the worst moving experience with them in November 2022. To begin with, they were 4 hours late. Then their tools were not charged which caused delay in the job (I had to pay for the extra time). The crew also seemed tired and became agitated as the the time passsed, becoming rude and causing damage to the furniture and the property. They even didn't assemble the furntiure which I found out later and had to do it myself. I will not recommend them if you care for your time and money. I filed complaint with the office but didn't hear back.

It was our first time using professional movers and Make Your Move Folsom was excellent from beginning to end. We really appreciated their ability to put together a team on short notice, especially right after Thanksgiving. We worked with Robert and he was thorough in answering our questions, lead the team with efficiency and took care of our belongings. I especially appreciate that they were able to complete the move within the quoted time and price. We would recommend and use Make Your Move Folsom again!

Wet smooth, stuck to plan and very professional.

Highly recommend Make Your Move! I contacted multiple movers and make your move had the best prices and such a simple process to ensure everything was taken care of. The movers were so fast and cared for my items like they were their own. They disassembled furniture that needed it and reassembled where needed in my new home. I cant say enough amazing things about this company! I will recommend to all of my friends and family.

Kevin and Erin were very quick and thorough in discussing and setting up our moving needs. Our team worked very hard the entire time and the leader, Rob was exceptional at organizing and protecting our things into the truck and then into our storage unit. Very professional, prompt and courteous!!

After researching moving companies in the Folsom/Sacramento area, I ended up going with Make Your Move because of their great reviews, affordable pricing, and quick response time. I was very pleased with my experience moving from a storage unit into a 1 bedroom apartment. They completed the move in less than 3 hours! Speedy and great quality. Would definitely recommend!!

Kevin and his team were super responsive from day 1 and helped us get prepped and ready for our family move. They showed up on time, wrapped and protected everything very carefully and thoughtfully, and loaded it securely. Service on the other end was just as good unloading everything and getting it where we wanted. They also moved our home office equipment, our home gym, concrete fire pit, and all our out door furniture. I would hire again and highly recommend!

Desmond and Freddie were hard workers and very polite. Moved two rooms from one house and drive across town to unload to new house, plus emptied a pod and carried boxes upstairs. Would not hesitate to hire them again. Great communication and price!! Best movers in Folsom.

Kevin and crew did fantastic job in moving my house and was throughly professional. They came on time and wrapped up as promised without any issues. Thank you Kevin and Crew! Definitely recommend to others!

Professional, reliable, great to work with. Would recommend and use again. The lead mover Rob was exceptional. These guys do the hardest work out there, we’re very thankful they could move us for such a great price.

We were very impressed. They were on time and got right to work. They each had their own job and worked together effortlessly. They wrapped everything in plastic and NOTHING was damaged. We were pleased they provided the wardrobe boxes at no extra cost which made it so easy for us to move our closets! No other moving company we talked to offered this. The charge was right on target and very reasonable. Best of all they had excellent customer service! We highly recommend them.

They worked hard, did a good job wrapping furniture and even disassembled and reassembled table and bedroom dresser with mirror. They were courteous and professional. Mik mey

We waited until the last minute to call and see if we could book movers. Make your move was able to get the job done. His movers were prompt, professional, polite and friendly! I would recommend them. I will use them again.

It's was excellent .the guys were very nice and moved everything to the right room

The Make Your Move team was excellent. They had a great attitude and worked hard to efficiently load and unload our furniture. The cost was also very reasonable given the distance we moved. I would highly recommend them.

Had to move to another apartment in the same complex and they were able to get me booked ASAP. There was a lot of great communication and ensuring our needs were met. The team was wonderful. Very cool guys and very hard working! I would highly recommend this company for moving and alike. Thanks guys!

These guys made this whole process effortless! They were prompt, professional, and very efficient! I HIGHLY recommend! A+++

I have used "Make your move Folsom" for two times in the past 3 years and both the times I have found them very professional and cost effective. Kevin , the owner is a great guy and he takes lot of pride in offering the best services for the community. The people who showed up to move my stuff were quick, friendly and accommodative and they completed the task on time. I have recommended "Make your Move" to my friends and they shared a very positive experience too. If you are looking for movers, look no further than these guys.

Perfectly. Exceeded our expectations. Crew was on time friendly and efficient. They cared about our things as if they were their own. Communication was great. No issues. Would hire them again snd recommend to anyone needing movers.

Very smoothly. We have used Make Your Move three times in the last three years, all for small moves. The crew arrived on time, and worked diligently until the job was complete. They were courteous, friendly and professional in all three cases.