HOME DEPOT

Worst. Ever. Experience. I contracted with HD for cabinet refacing in June, 2024. To date, my kitchen is unfinished and a disaster. The installer they sent was inexperienced which resulted in extremely poor workmanship. Drawers do not open and close properly, they are bent, crooked and uneven. The laminate is delaminating and has cracks and holes in it, as well as having been installed and cut unevenly. Drawers are missing, moldings are missing. Home Depot refuses any type of refund even tho I am missing product. They damaged tile, bent my oven and broke a garden item. No refund for that either. The installer left the kitchen unfinished and told me he could not do anything further. Because of the poor workmanship, the product is damaged to such a degree that it needs to be completely redone. HD inspected the kitchen and agreed it needed to be redone. Still. Not. Done. Will probably never be finished by Home Depot. I will need to hire a competent contractor to do it. So, I will pay twice. Do yourself a favor and never hire Home Depot for kitchen cabinet refacing, or most likely anything else. I am out $20,000 - just disgusting.

It was good. I liked their price and quality.

We made numerous phone calls to Folsom HomeDepot Store Manager, Gary, and spoke with Steve Jones Plumbing Manager, Customer Service, an Assistant Manager, Rheem Representative, and sent emails and "MyInstall' complaints and requests to no avail.
We filed a complaint with BBB today, Jan 10, 2015.

The team that showed up to install  the carpet spoke very little English.  A person was sent to translate after a request was made.  The installers broke the closet glides and refused to replace them.  They took pictures of the broken items AFTER they had installed the new carpet.  I had just done a walk through the property with my departing tenant and the closets in question were working correctly at that time.  I  personally inspected this property to ensure the tenant left no damaged items.  The Field Manager , Becky Jimenez was unresponsive.  I left two messages and finally gave up.  I tried to contact the Jimenez Manager as I was writing this and again was offered voice mail.  I will never ever work with Romanoff Renovations the company Home Depot sent to install my carpets again.

On the day the washer was delivered it was pouring rain. I watched as one of the delivery men totally unpacked the washer while standing in the truck. I said to the other delivery man standing with me while I signed the paperwork that I wished he hadn't unpacked the washer, because now it was going to get soaked. I'm no expert, but I can't imagine that this would be good for the washer. The guy said, "No, it won't. It's dry in the truck." I said I understood that, but would it not get soaked when they brought it inside? The man simply said, "Oh....yeah" and proceeded to explain the situation to the man in the truck. DUH! They threw the open box back over the washer, and hauled it inside. I realized later that they took the shipping rod that comes with new washers with them. This rod slides through the bottom of the washer, and prevents movement of the internal mechanical components while moving the washer. It's always good to have this to use for future homes moves, so I was disappointed that this was taken away without consulting me.



The first few days, the washer worked perfectly. No complaints, and we couldn't be happier. Then, for whatever reason, it started to develop a loud clanking noise during the agitation cycle. Now, Home Depot has a policy that says that no washer can be returned or exchanged after 48 hours. However, the washer was less than a week old when it became obvious something was very wrong with it. Call me crazy, but I don't think we should have to be dealing with repairs on a washer when it's brand new.



I went to the Folsom Home Depot to explain the situation, and to request that a replacement washer be delivered in exchange for this apparent lemon. Talked to someone at a the Special Services desk, as instructed in the Home Depot help page on their website. After explaining my story at length, this person simply said she didn't deal with this sort of problem, and sent me to talk to someone in the Appliance Department. Explained the situation all over again to the person I was sent to talk to in the Appliance Dept. She said there was nothing they could do about exchanging the machine, but they would have it repaired. I said I didn't think I should have to go that route for a new washer, and she passed me off on her manager. The manager just kept repeating what "their 48-hour policy" was, and shut me down. He offered to give the details of my situation to his boss, and said she would be contacting me later that day. Never heard back.



So, it's safe to say we will NEVER be buying another major appliance from Home Depot again. In fact, we're so upset by how this situation was handled, I don't think we'll be shopping there ever again. Just a tip, we found out after the fact that Lowes and Sears have 30-day and 60-day return policies on their major appliances, respectively. Go there for your major appliance needs!

Update - After much b******* and moaning, they finally agreed to replace the faulty washing machine we purchased from them only two weeks ago. They agreed to do the replacement after speaking with 4 representatives from the Folsom Home Depot, 4 online Home Depot reps, and calling them out on Yelp and Twitter about their poor customer service.



Giving them a bump in responsiveness, but I shouldn't have had to go to such lengths to get a little help on this issue.

We went to the store and viewed the many samples that they had. We had very detailed measurements and drawings of what we needed already. The lady was very helpful in answering our questions and helping us pick a material and color we liked. We set a date for their contractor to come out and measure, it took about 10 business days. To keep with a 15 business day turn around they suggested that we keep on top of the process by calling and checking in @ Home Depot. When I called about our exact measurements I got hit with $800 extra that was not included in our quote. Our measurements were spot on but they did not tell us that each corner on the island that they knew we had was going to cost an additional $200 to round. We have four small children and it was not an option to keep it pointed. I was very upset but did want the corners rounded. That for sure should have been in our quote! They knew we had an island and who keeps the corners pointed? No one! Anyways, they brought the countertops and installed them nicely. I had to ask them to touch- up the caulking on the sink and there is one spot where you can see the seem a bit but its ok. All in all I was pretty upset about the extra $800 but it looks good.

They were punctual and courteous, and cleaned up well after the installation. They did a good job.

From start to finish the whole thing was a joke. I would visit the local Home Depot for the material estimate, they would either lose the estimate in the computer or nobody in that department could figure out what the other person was estimating when I arrived to check on final costs.

I WAS VERY HAPPY WITH THEM OVERALL. IT TOOK QUITE A WHILE FOR THE FLOOR TO COME IN BECAUSE IT WAS A CUSTOM ORDER. ONCE THE JOB WAS STARTED, EVERYTHING WENT SMOOTHLY.

THEY ARE A GREAT COMPANY. THE PEOPLE THAT CAME IN WERE GREAT AND HAD ALL THE COLORS I WANTED FOR MY HOME. THEY GOT THE JOB DONE VERY FAST. THEY DID A WONDERFUL JOB.

MY WIFE AND I WERE VERY SATISFIED WITH THE WORK THAT THEY DID. THEY WERE PROFESSIONAL PEOPLE. THE ONLY PROBLEM WE HAD WITH THEM WAS THAT THEY DID NOT ORDER ENOUGH WOOD FOR THE FLOOR. IT TOOK THEM TWO WEEKS TO GET THE JOB FINISHED.

I THOUGHT THE PRICE WAS A LITTLE HIGH FOR ONE ROOM. THEY WERE SUPPOSED TO BE OUT HERE AT A CERTAIN TIME, BUT DID NOT SHOW UP. THEY DID NOT HAVE VERY GOOD WORKMANSHIP.