Austin Air

This was the first time I used them.

Great! I liked them very much. Price very fair. I highly recommend them. Very competitive. It’s a newer company, so I know they are trying to get work. I would say that I was very happy with their service. Workers were very knowledgeable. I have used them several times. I have been using them for probably 4 years now.

I echo the many positive reviews given by others. They first tried to troubleshoot the problem over the telephone and save me the cost of a service call. When that was not successful, they were able to provide the service the same day, immediately determined the problem and made the repair. I would not hesitate to use them again!

Excellent!!!! Before Nick even showed up he spent 15 minutes on the phone with me to see if he could fix it remotely without charging me????? I couldn't believe it, a truly honest, honest person. He ended up coming by and repairing it for me quickly, efficiently and reasonably priced. I'll only go to Austin Air from now on for all my HVAC needs, I've been through the mill through the years but finding Nick was truly a stroke of luck. Can' t recommend him enough, Great!

They arrived on time - did a complete run through on the furnace and told me it was in good stead and did not need to be replaced. I had another company tell me that I needed to buy a new furnace. They also changed the filter for me.

They arrived on time. Installed the new furnace and it looks beautiful! Nick kept me updated on his progress throughout the installation. The area he worked in was spotless when he was all done. They even left an extra filter so I won't have to search for one when I change it next year!

This company left me with such a positive impression for a number of reasons! a) Nick and the assistant he brought to bid the job were very personable and trustworthy individuals. They answer the phone, call you back and show up on time. And they're NICE! I know...it's crazy, right? b) They gave me a very reasonable bid. c) They did great work and you can tell they take pride in their work. What?! >mind blown< d) When my contractor told us we should we replace our A/C, we asked Nick for a bid. He was very honest and told us our unit had a number of years left on it and they there was no reason to jump into a new unit. He's right, it's working just fine, even with the extra SQF. Any service that gives you honesty over $'s is a GEM. 100% recommend to my friends with no qualms and have done so repeatedly. Sorry it took me so long to write this review! I only remembered to do it because I'm calling them again for another project. Enough said.

checked out furnace - no issues found.

He doesn’t travel as far as 90035. I thought they were very good. I understand his position.

This was a commercial call on a building I have. They were very responsive and they are professional. The price was very competitive.

Prompt, friendly, courteous service. Got me up and running in about an hour.

Inspected the heating system, fixed minor issues

Excellent service from start to finish, work completed on schedule and I concur with all previous positive reviews (no need to repeat it). If you are looking for A/C work, big or small, call Nick Jackson.

It went great! Nick was easy to communicate with and showed up exactly on time. Nick is a young, easy-going guy who is very excited about customer satisfaction and growing his business. He was friendly and willing to go the extra mile. He was honest about the status of my HVAC system and was not interested in recommending extra, unnecessary work. He gave me his professional opinion on the state of my system and advice on how to do some repairs myself. I highly recommend Nick and Austin Air and will absolutely use him for my future heating and cooling needs.

We had an issue with our HVAC unit and Austin Air diagnosed our problem over the phone and came out that day. Their diagnosis was spot on and they were able to repair it immediately for the exact price they quoted online. They were a pleasure to communicate with and considerate of our needs. We couldn't be happier to find a local company to trust with our needs moving forward. Thank you Austin Air!

Nick is a young owner who left a larger firm due to professional differences. He is honest and very responsive to customer’s needs. He believes in a fair price for a hard day’s work. I enjoyed doing business with him and will call him again for my A/C needs.

They were just fabulous. I love having cool air again.

He removed the existing thermostat and saw that there was still 24 V coming into the thermostat, so the thermostat had to be replaced. He replaced it with a programmable thermostat. It took about 20 minutes total. He came about 3 hr after I first called him, during a heat wave when he was probably really busy. He was prompt.

We had some upgrades done to a duplex, and when the gas company came to to turn the gas back on, they found the ancient floor heater was defective. I found Austin Air here on Angie's List and called. Nick came by within a day and inspected the entire heating system, including going into the crawl space. He pointed out all the problems and we both concluded the heater would have to be replaced. Nick laid out all the options and we decided the best one was to replace the floor heater, if he could get one. He did the research and found one - it was even made in the U.S.A., which is important to me. Two days later the heater arrived and Nick got it installed, The previous heater was very old, so Nick had to enlarge the floor opening, but he just leaped into the fray and did what was needed. He cut the opening larger and put new framing around it. The old heater also had a diffusor above it in the wall, straddling the heater. I thought the wall would need to be cut back, since the new heater didn't have anything like this. But Nick was able to reinstall the shield from the old heater. He also repainted the old wall grills and made them look like new. Nick then had a drywall guy come out and patch and paint the wall. I couldn't even tell that any work had been done. When we tested the heater, the wall stayed cool just like Nick said it would, allaying my concerns about the wall getting too hot. I was also pleased and impressed that Nick was very careful with the brand new carpet, making sure it was neither stained nor damaged. I also liked that he was very conscientious about wearing covers on his shoes to make sure he didn't track in any dirt. Nick was very courteous, professional, very knowledgeable, and tenacious in finding a good solution for us. He was very conscientious about keeping things clean. He always answered all my questions, and gave me complete confidence in his work. Nick was also good for his word on his bid, and did everything he could to make the entire transaction a good experience. He makes sure everything is right, and strives to do the best job possible. He's a good man, and I will use him again. I recommend him to anyone who needs HVAC work.

Mr. Austin was very professional about checking the unit. He also checked the compressor to make sure that it was working properly. He installed a new thermostat that didn't require any batteries like the old Honeywell did. It was a fast project, maybe 10 minutes. He showed me the workings and how to program it or not. He was a great example of a hard worker and answered all my questions to my satisfaction. I will certainly use this company for any future needs.

Due to the nature of the attic framing and wiring the project was more complicated than it seemed initially, but Nick persevered and did a great job. He had to spend considerably more time and did not ask for more money than the original estimate. He is very conscientious about the quality of his work and seems to enjoy the satisfaction of a job well done. He was pleasant to work with and kept us regularly updated about the progress of the work. If summers get too hot we'll have him back to install air conditioning.

I spent the entire summer gathering proposals for a new heater and air conditioner. Although Austin Air's pricing wasn't the absolute lowest, it was still very competitive. Nick is very knowledgeable and courteous. His proposal was prompt and he explained the system thoroughly and simply. He didn't try to oversell and he understood what we needed. At the end of summer, we decided to go with Austin Air. We couldn't be happier with the system! Any follow up questions were quickly answered. We weren't "nickeled and dimed". I was pleased, the City inspector was pleased and, most importantly, my husband was pleased! I would gladly provide a recommendation for Austin Air!

My tenant said the heater wasn't working. I called Austin Air and Nick the owner responded immediately. Although he was not able to make it out to the property the day I called he stayed in touch with me letting me know as his availability changed. He went to the property the following day, and worked on the heater. Apparently it was a minor thing that was not working, he fixed it and called me to tell me it was fixed and there was no charge. Wow....I was so impressed by this type of service and communication. Rare in this day to find honest, responsible and reliable workers. Thank you Nick and Austin Air!!

They did a great job, even had to fix some unexpected things from the previous install with no added cost or schedule. Very prompt work over a holiday.

Heating unit was not working the previous evening, but began to work about 30 minutes before Nick arrived. Nick arrived promptly and surveyed the thermostat and heating unit. He determined that the switch was sticking and that the sliding doors needed to be aligned properly. After he aligned the doors, I offered to pay him something for his service call, but he refused. He seems very honest. I would definitely call on him again.