B And K2 - Village Sweep

On time and very professional.  Quickly got the job done.  Answered all questions and showed me how the insert/stove worked.

I couldn't be happier with the product and service I received from Village Sweep. They also worked with the company I selected to cover the brick fireplace with slate stone. Unfortunately, I did not have a good experience with that company. It would have helped if Village Sweep could have recommended someone to me, but they don't make those kinds of recommendations. I can understand why they don't now because they don't want to be responsible for someone else's work.

They were great.  They were perfect.  They communicated well and were very thorough.  They did excellent work and I had no issues with them.  Regarding punctuality and responsiveness to my needs, they were good.  Compared to everyone else they were a little cheaper. The quality of the work was good.

The company told me I needed a little flashing repaired but did not volunteer to do it himself. Their price was fair and the technician was very clean, nice and quiet. Overall I was satisfied but I think the technician could have been a little more personable.

Our 40 year old home is new to us, and we were told by a friend, who is not a professional with chimneys, that we would need a new flue and dampers before we should use our fireplaces, as neither had had chimney caps for years and some rusting had accumulated inside and ruilned the dampers, too. We installed chimney caps to remedy the water damage. Then we found Village Sweep on the internet and called them, explaining we needed an evaluation and quote to replace the flue and dampers.  They service Napa, Solano, Sonoma, and Contra Costa Counties and were willing to come all the way to the furthest point of Napa County to our house to do the job, with no extra charges for travel time.  The technician arrived on time and had a cheery disposition.   He looked the part of a Chimney Sweep, but did his job with confidence and professionalism, taking care to minimized soot entering the house as he cleaned the chimneys and thoroughly cleaning up any that did.  During and after cleaning he evaluated the flue and dampers.  He acknowledged the rust but explained the issues clearly and assured us there was no need to replace the flue.  He used lubricant spray and some good old elbow grease and dislodged both dampers back to working order, letting us know that they both were hearty and just needed to be lubricated and used.  He assured us our chimney would work well, explained chimney top damper options, and encouraged us to call for another cleaning after each cord of wood.  We now use our fireplaces every day to heat our house and roast marshmallows with the kids.