Just Right Pool Service & Repair

Started off well. John is knowledgeable & willing to answer questions. Talks down to you in process & gives elaborate explanations seemingly designed to let you know what he knows...and you do not. Keep it simple & to the point as everyone has a plethora of responsibilities. I paid him to know & to do. He does not volunteer information despite his great pride in providing quality service. I hired him for chemical service only & that is all that is given for less than 5 minutes per week. Over a year ago, the pool sweep filter began developing debris, which John indicated was due to a tear in the filter. I also purchased a new pool sweep when he was first hired. I repaired the filter with RTV silicone based sealant. This cured the issue for 1+years. Recently, I noticed the debris recurring in the pool sweep filter. I left a note with his check inquiring (no reply). Then, today I telephoned him to ask why he had not given me a heads up. My husband witnessed the entire conversation. John accused me of yelling at him when I merely questioned him, & further stated he did not appreciate my tone. For a man who takes such pride in his work, it was surprising at his reaction. I've recommended him & secured a client for him. He said he has clients who love him & is now turning away others. I apologized (for nothing as my husband said I had every right to question him). John said we had this discussion previously & it was not his job to look nor does he even observe such issues. I wonder if he takes the same attitude for full-service clients. I know several who use him & they say he doesn't even let them know if water level is low or any other such basic care concerns. A simple handwritten note near pool equipment or in the mail slot is too much to ask from this guy. I get the responsibility, but for a guy who brags about himself, put in the real quality service that makes you stand out. In addition, shortly after hiring John, sent out a lengthy letter asking for a full month's payment for less than a full month's service due to a personal issue. That was a first. After my unwarranted apology, & his fractured ego unwilling to see me as a customer of value (purchased pool sweep, which could have been bought for less elsewhere, referrals), I said, "we're done." Beware of the guy that tells you how "impeccably honest" he is. That should speak for itself. He has mastered the art of omission in quality service - knowledge but no business sense if "he" feels offended.

Just Right Pool Service and Repair charges $70 a month. He shows up on time. He's very professional. I think he's very knowledgeable in pool care. I would recommend him very highly.

He is the best pool guy I have ever had. He is on time, does the job well, and takes care of things.