K & M GLASS CO

unknown

Installers were good but office personnel less then professional! They are currently out of business.

K and M Glass installed a new windshield in my truck, but when they delivered it to me, they said that they found a flaw in the new one. I couldn't see it at all, but they ordered another new one and replaced it - at no charge. I appreciate their honesty; especially since I never detected the flaw and they could have gotten by with the first one and I wouldn't have known the difference.

I contacted Kand M Glass for a quote on replacing 9 windows in my home. We arranged a time for them to come and measure. I live in Fortuna (approx. 20 minutes from where Kand M is located). I was working at the time of the appointment, so I had someone waiting at my house with the instructions on which windows to show the contractor. The appointment was scheduled for 3pm today. At 3:45 the person I arranged to wait at my home contacted me and said that Kand M had not shown up. I called Kand M and explained that I had an appointment for 3PM and the contractor had not shown up yet. The man who answered the phone had an attitude problem. He replied with and quot;Yeah - he's not gonna make itand quot; and and quot;We will have to call you next week to rescheduleand quot;. ARE YOU KIDDING ME? He didn't even apologize. So I inconvenienced someone for a hour waiting for nothing and Kand M didn't even have the courtesy to call and say they weren't coming. I had to be the one to call them and was greeted with a bad attitude. If they call me next week, which I highly doubt (considering they are so great at calling people) I am definitely going to tell them where to go. They lost out on a job and now I’m telling all my friends and the world on Angie’s List how bad Kand M’s customer service is.
I only selected $1.00 approximate cost of service because the site would not allow me to put zero.

HAPPY : )!!! Definately understand why K and M Glass has been in business for 60 years.

see above I combined it all.