VIDEO CENTER OF ESCONDIDO

He first suggested that maybe cleaning and adjusting the DVD player would fix the problem and I prepaid the $30 service charge. When that didn't worked, he called Panasonic and found that I could buy a new DVD assembly part within the unit. They didn't sell the exact part that was most likely the problem. This is comparable to when a headlight is out on your car goes out and you used to be able to go to the dealer and buy $1 bulb but now you need to buy the whole headlight assembly that cost $40. In my case the DVD assemble part which includes the laser and control board cost $150 plus shipping. He charged me $90 service and credited me the original $30. At that price, one would considered just buying a whole new DVD. But this is a unique unit since it can create DVD's. I also had a couple of DVDs that were half created and there were no way any other model of DVD would be compatible enough to do that. I was surprise he was able to get the part, since Panasonic no longer sell any type of DVD players yet along a DVD player/recorder. He was courteous and professional and keep me up to date on how it was going. I would use his service again in a heart beat. There aren't may places left that repair electrical appliances and I am glad I found this one.

Went very well, no problems with either unit, both perform perfectly upon getting them back home.

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When we told him that we would not buy the TV he said he would charge $59 for a service call. We told him this was unreasonable for a service call when work was not done. I was willing to help mediate the issue and offer another price for the service call. He hung up on me when I brought this up. He said he was going to take me to court over this.

He really knew what he was doing and the price was reasonable. There was no one else in my area that I could find that could do the job. He got the job done in just a few hours.