Tuff Shed Inc - San Diego

unknown

Update: After my review (below), Mike, new GM at Tuff Shed called - very apologetic for problems I encountered during a transition, and we discussed how he could make it right.  Because I didn?t notice everything at once and had problems with another company trying to correct issues, I had not given TS a chance to resolve issues which wasn?t fair to them.  Mike was very sincere about high quality product & customer service.  We came up with a resolution & he promptly scheduled someone for next business day even though they were very busy.  Arturo gave courtesy call, arrived as scheduled, and we discussed.  He was professional & polite and did good work.  TS really made the effort to take care of everything so I am now a satisfied customer and will use TS next year when I get a large shed.  

Original:
Mixed on Tuff Shed.  Phone contacts friendly & helpful (Texas & local office, Home Depot outside rep).  Order person at Home Dep was friendly but not knowledgeable so had to call outside rep to walk through.  TS called to confirm order & to schedule, and was to email confirmation & info (didn?t).  I scheduled a month out & requested afternoon appt since would have last minute to do morning of.  I called week before to confirm afternoon & request info not sent, and day before to confirm afternoon.  Was stunned when they arrived 4 hours early at 8:30am since I was not ready.  I asked why morning without notifying me and why no on-their-way phone call promised so at least a little heads up.  Decided to make the best so scrambled to get ready.  
I asked about base ? per Home Depot?s suggestion I had leveled dirt & laid 2 inches gravel for drainage since this was a lean-to.  I wanted shed close to house since only a narrow path, and porch since would encroach a window.  I asked if I should rake some gravel away from house & porch since would get pushed back when shed was moved in place.  They said don?t worry, they?d take care of it. When done, shed was 9 inches from house & porch so heavily encroached path & window which I said wasn?t acceptable.  They got it closer (would have been closer if I?d moved gravel as I?d suggested). They put blocks under 3 corners to level (pushing had unleveled some areas).  Shed was 10 inches above ground ? 2 from gravel, 2 from blocks, and 6 from shed?s metal base.  I asked how shed would settle since on blocks (HD said shed would immediately settle 1-2 inches in gravel, more with time).  They shrugged it off so I?ll have to add steps ? inconvenient when bringing large items in/out.  I did a quick inspection and had them trim a shim with sharp edges sticking out, hammer some large roof staples sticking up (wasn?t until I was on a ladder later I saw how poorly the metal had been attached to the shed roof ? cut too short, 2nd piece added crookedly and large staples missed metal, barely in, or 3 on top of each other).  The shed was pre-cut at factory - some support studs are too short (can slide little finger in gaps), some had cracks, and several nails missed studs.  Third of inch gap along roof line which I caulked to minimize rain/black widow spiders, etc. coming in.  
I supplied Behr paint to match house ? walls were reasonable but trim was sloppy ? areas too thin or missed entirely so I re-painted.  The 2 guys worked quickly & efficiently and only took a couple hours since it was a small shed.  Although I believe this will be a long-lasting shed, not quite the quality I expected from TS?s high reputation.   

They were wonderful. Their work is professional. The consultation was wonderful. It was on time and very good quality work. I would highly recommend it. Price is appropriate for the work they did. It was worth it. I will use them again in the future.

unknown

Initial contact withTuff Shed San Diego were less than satisfactory.
Very difficult to establish contact with knowledgeable responses to questions.
I finally went thru HOME DEPOT. This probably resulted my having to pay more, but i wound up with exactly what I required.
I was never able to find out what the relationship Tuff Shed S.D. has with Home
depot;

I've been looking at sheds for several years. This year was the year. I met with Randy at their show room. He and I talked. He came out on his day off for the site survey. He was very easy to work with. I had to do some leveling of the site, but not much. Randy made two additional stops at my house and set-up his leveling equipment. Each time he was very positive and friendly. The last visit he actually helped spread the rock evenly. The installers arrived on time. They were quick and efficient. They were responsive to my desires and the shed looks great. It was old time service with a smile while I got a great shed. Well worth the money.