MOSSY NISSAN

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The service representative that I was working with ended up telling me one thing and charging me something else. I take my car in there all the time. Overall they are very good. They are punctual They are good about calling you back and letting you know what is going on with your car and estimate costs. This visit is the only time I had problems with telling me one thing and charging something else.

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On 11/20/2012, had an oil change and talked with Cecil, their very knowledgeable and customer service-oriented representative regarding my wife's Maxima, who allowed me to speak with Gil, their 'master technician' the car's intermittent start-up problem—requires turning (cranking) the ignition switch for about five seconds before the engine turns over. They felt at this time that it might be an ignition cylinder that is not making good contact. I checked this over many mornings upon first starting the car and determined that no matter what clock-position the ignition switch was in, the car still had start-up problems. Took the car to another auto repair shop, who said they were qualified to work on the Maxima, and they thought it was the battery as well (see my write-up on Rancho Bernardo German Automotive.) Both Mossy and RB German Automotive thought it was the battery, which was replaced by Sears Automotive on 1/26/2013.
Service lights and the error code checked by Mossy Nissan pointed to all six ignition coils requiring replacement, which I authorized on 1/12/2013. Even with the replacement of ignition coils and a new battery on 1/26/2013, the Maxima is still having issues on 2/4/2013 with intermittent starting issues. I spoke with Cecil who said they will check the fuel-injection system and the fuel pump pressure to try to find the cause of the start-up problem. They likely never got to testing the car when I called later that afternoon about any results. They could not give me a definitive answer (see next paragraph below for the reason for this response) and I had to pick up the car so my wife could use it the next morning, which was a waste of my time—there was no service charge, however, since I believe they did not do anything.
The Maxima finally would not start on 2/12/2013 and I picked it up from my wife's work and dropped it off with Mossy Nissan. After I picked up the car on 2/15/2013 from Mossy, the invoice stated the fuel pump pressure was low and the bendix on the starter was ‘stuck', which I authorized that they replace. They should have at least checked the fuel pump when I dropped it off the morning of 2/4/2013 (see paragraph above.) Also, I had to speak with Mark Constantino, their service manager and relay a mistake made by Michelle not getting my name on the shuttle pick-up list at 11:40 AM. I waited for 1.5 hours before I finally called back at 1:10 PM and asked when the shuttle would arrive. I was transferred to their shuttle driver who said there wasn't anybody on the list for pickup nor was he told that anyone needed pick up.
To this day, and though the car's intermittent start-up operation is not as bad, we still occasionally have to crank the ignition for at least 5 to 8 seconds before the car will turn over. Sometimes, we have to crank the ignition more than once after a 8-second start does not turn the engine over. Not sure what this is due to, but I'm not very pleased with Mossy Nissan's grasp of the technology of the car that they both sell and service! Regarding any future work, I'll have to take their recommendation with a grain of salt, and likely consult with another import car repair facility we found (see my write-up on All Import Service.)

The oil change went really well. They were also able to catch that my tires were going bald and that I needed a new battery. I wasn't able to fix the tires or battery right away, but they sent me email reminders afterwards to make sure that I was able to get those resolved.