In Your Home Inc. Heating and Air Conditioning

Went to our house and did a pretty good job in our unit. Fixed it very fast. They were very warm and friendly with good communication. I would recommend them to all my family and friends.

Our air conditioner stopped blowing cold air approximately a week ago. I tried changing the filter as a remedy, but this did not fix it. The weather was not so hot, so I didn't rush. However, Monday was going to be hot, so I submitted requests late Sunday evening. Naturally, though it was my fault, but I didn't want to pay an exorbitant "emergency" fee. Several companies responded, but this company responded first. I felt like it was a human response, and not automated. The issue I had was that I had never heard of this company before, so I took to Google Maps to read reviews. There were only a handful of reviews, but they were all very positive. It was hard to tell if they were real experiences or not, but I decided to accept them and try this company out. I was glad I did, because the reviews were 100% correct! My appointment was for 4-6 pm, but Stanley called me and told me he could be here at 3:10 if that was ok? I said sure, and he arrived at exactly 3:10 pm. He asked me to turn the AC on to 67 degrees and we went outside to the compressor. As he began working on it, he answered all my questions and explained every step. He immediately found the problem to be the capacitor and let me know that this could just be the first problem. He removed the capacitor and explained how the readings should be as reported by the label, versus the reading on his meter. He also let me know that anybody can get a cheap capacitor at Home Depot and do it themselves, no problem, but it probably wouldn't last. He also let me know about a hard start kit. He didn't push me into anything at all, no hard upsell. I did some Googling and completely decided on my own to have it installed. He clearly explained the pricing as well, up front. Then he told me the numbers we should expect with my older 3 ton unit versus the numbers we were seeing. He also said I should do what I can to stick with my older unit because they don't engineer them to last anymore. He also estimated that I was down half a pound of freon and let me decide if I wanted to have him add it or wait until the beginning of the hot season next year. I decided to have him do it since he was already out. He added the freon, measured the pressure and now we were in the expected numbers! Everything is working great nite, plus we have a warranty for their repairs. Three years for parts and 4 years for labor. What a great deal. The greatness of this company is not over yet though! Each time Stanley entered my house he put disposable booties on his shoes, but he kept good care of the booties, immediately removing them from my door mat so they would last. Then he prepared the proposal, sent it to my email, and it had a link I could click on, complete with photos and clear pricing, just like he had explained, with the warranty spelled out. He had a very nice portable card reader that allowed me to use the debit function of my card and enter my pin. Then, what happened next shocked me. I removed my card, and he pulled out hand sanitizer from his pocket to sanitize my hands after holding the card reader. Wow, this company is doing everything RIGHT. Not only will I hire them again, but I'll also recommended them to all my friends, family, and the community! I forgot to mention that Stanley also wore his mask correctly the entire time. Not once did I even see his nose or face! If you're not sure who to go with, take it from me, this company is the best. I wish all companies I dealt with were like this one! One just thing to add, they've designed their system to be completely paperless. A definite plus for the environment!

It went pretty good. They did not try to sell me that I don't need. They were polite and courteous. It was a very good experience.

These guys are outstanding. Totally professional. Scheduling was easy. They showed up my condo to do a heater and ac inspection. We’ve been running the ac hard over the summer and we wanted to make sure the heater was ready for the winter. But these guys showed up with masks and shoe coverings. It’s nice to know they take safety seriously. Great customer service from beginning to end of the inspection. What really stood out was the time they took to explain a repair my heater needed. They were very well spoken, transparent, presented options and gave us their recommendations. They really went out of their way to make sure we completely understood the problem and the possible fixes. I personally don’t skimp on parts and repairs for my appliances so I found their costs for original parts and labor reasonable. Highly recommend these guys!

It was great experience. Would highly recommend In Your Home Inc. Heating and Air Conditioning