Danny Boy Plumbing

"Five years ago I installed an American Water Heater for her because I believed it to be a quality product. Since that time I’ve had to repair parts in many of the American Water Heaters--which I’ve done successfully--and now recommend Rheam. I found the correct part for her water heater at my supply house, but she chose to call the company for free parts. I explained that she would need a control box and a thermocouple. When she called to tell me she’d ordered the control box I asked about the thermocouple. She stated that the time she’d spent on the phone with the company had been too stressful and that she’d rather do anything than call them again. I told her I would try to make it work for her and to call me when the part came in. I am my only employee, and can’t always make it to a customer immediately, but I get to them in the order that they call as soon as I can. I have a family to support, and therefore I strive to give my customers the very best care. She knows this, otherwise she would not have called me back this many years later. I installed her part making sure she understood that I do not warranty parts that don’t come from me. Her water heater worked for a week and I offered to come look at it for her for free, but because it was already late afternoon and I had other customers to get to I wouldn’t be able to make it out to her until the next day. Had she gotten the correct parts in the beginning, either from me at my cost, or from the company, none of this would have happened. Instead, she has insulted me, my service, and my reputation. Daniel Martin-Owner/Operator"