SEARS MASTER PROTECTION AGREEMENT

We were still under our Protection Agreement when we scheduled our yearly maintenance and were told as long as it was scheduled BEFORE the warranty ended, that we were good to go. Well, funny thing, the day after the warranty ended, someone CANCELLED our appointments for maintenance. We did NOT cancel and Sears can't tell me who did and NOW because our policy ended, the won't re-schedule. That was rather convenient for them to do. Wasted so much of my time trying to get them to honor what they had told us. Not asking for the moon, just a maintenance on two appliances which they should have done a month ago but would NOT do because they both needed some service. How convenient then that they just couldn't quite fit us in, in time. Poor customer service, not giving us credible information or dealing in an efficient manner. They used to be a good company but NOT lately. Too bad for them to lose such long term customers. Oh well, I'm sure someone else will gladly take our money.

Terrible company. STAY AWAY!

I purchased my side by side refrigerator in 2018. I also purchased the Master protection plan. Sounded like a great warranty that last 10yrs! FAIL!! In 2020 my fridge stopped keeping cool and it took over 3weeks to finally get a tech here. Now here we are almost to the date 1yr later with the same problem. I am going on 4weeks without a fridge and techs dont show along with customer service either puts me on hold or hanging up on me. I have spent countless hours trying to use this protection that I cant use. *Going into week 4 without a fridge or tech 6/2/21 I have read many post of people with the same fridge having the same problem at the same time as me. There is a faulty system on both ends, the fridge and service.

My last two attempts to get service have not gone well. When I needed service on my treadmill, it took more than a month for them to get the parts and get a service person out to fix it. I had no use of the treadmill for over a month. When I needed service for the garage door opener, I had to wait about two weeks for an appointment. Then no one showed up. When I called, they rescheduled me for their next available opening - more than two weeks away. I am still waiting for this service.